the disruption mindset - kpmg · charlene li the disruption mindset. why some organizations...
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CHARLENE LI
The Disruption Mindset
Why Some Organizations Transform While Others Fail
Charlene LiNew York Times bestselling author
Senior Fellow at Altimeter, a Prophet company@charleneli
For slides, go to http://charleneli.com/KPMGEmTechCHARLENE LI
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Average company lifespan on S&P 500 index in years (rolling 7-year average)
Source: Innosight
DISRUPTION IS THE NORMCHARLENE LI
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Will you be a disruption victor or a disruption victim?
For slides, go to http://charleneli.com/KPMGEmTech
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LeadershipStrategy Culture
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Strategy Focus on Future Customers
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SKATE TO WHERE THE PUCK WILL BECHARLENE LI
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xADOBE KNEW REVENUES AND INCOME WOULD FALL FOR 24 MONTHS DURING THE TRANSFORMATION
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For slides, go to http://charleneli.com/KPMGEmTech
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xADOBE’S VALUE INCREASED ALMOST 10X IN 7 YEARS
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Put customers in your dashboards
Spark curiosity about customers with empathy maps
FIVE WAYS TO FOCUS ON FUTURE CUSTOMERS
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EXAMPLE EMPATHY MAP (FROM IBM)CHARLENE LI
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Put customers in your dashboards
Spark curiosity about customers with empathy maps
Create a Customer Advisory Board (CAB)
Find your customer-obsessed people
Define your future customer with research, not hearsay
FIVE WAYS TO FOCUS ON FUTURE CUSTOMERS
For slides, go to http://charleneli.com/KPMGEmTech
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Leadership Creating a Movement
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THINK OF THE BEST LEADER YOU’VE EVER HADCHARLENE LI
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IT’S ABOUT RELATIONSHIPS
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LEADERS CREATE MOVEMENTS
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“It’s only a movement if it moves without you.”- Jeremy Heimans & Henry Timms, New Power
For slides, go to http://charleneli.com/KPMGEmTech
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Keep relationships at the center of the movement
Create a manifesto that results in action
Sustain a consistent leadership presence, especially in digital
THREE WAYS TO CREATE A MOVEMENT
For slides, go to http://charleneli.com/KPMGEmTech
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WHAT IS YOUR DISRUPTION QUOTIENT?
STATUS QUO
9 1087654321
DISRUPTIVEDISRUPTIVE
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The Four Disruptive Leadership Archetypes
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Culture Beliefs & BehaviorsOperating Model
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Stuck Culture ThinkingSays, “This is the way we’ve always done it.”Knowledge is power, so hoard information to make everyone come to youPeople are confident that what works today will in the futureIf it’s not invented here, then it can’t be goodTests are used to be proven right
Flux Culture ThinkingSays, “There’s got to be a better way.”Sharing is power; spread information to empower people to actPeople are paranoid that what works today won’t in the futurePeople are curious about new possibilitiesTests are used to be proven wrong – and improve
For slides, go to http://charleneli.com/KPMGEmTech
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BELIEFS
BEHAVIORS
CULTURE REINFORCES CUSTOMER CENTRIC BELIEFS AND BEHAVIORS
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THE THREE BELIEFS OF FLUX CULTURES
Open-ness
Agency
Flux Culture
Action
For slides, go to http://charleneli.com/KPMGEmTech
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THE CULTURE OPERATING SYSTEMHARD-WIRESBELIEFS & BEHAVIORS
Culture
Structure
Process
Lore
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CHARLENE LI THE ORANGE CODE AT ING
CHARLENE LICHARLENE LI AGILE TEAMS AT ING
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Organize around customers
Break windows between silos
Reflect how work gets done in both physical and digital workspaces
ORG STRUCTURE BEST PRACTICES
For slides, go to http://charleneli.com/KPMGEmTech
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FORMER CEO DAVID THODEY TOOK OVER IN 2009THE NETWORK NEEDED COMPLETE OVERHAUL, WHICH WOULD TAKE FOUR YEARSEMPLOYEES WERE SO EMBARRASSED, THEY WOULDN’T ADMIT THEY WORKED AT TELSTRA
ENGAGE TO TRANSFORM
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WHAT WOULD HAPPEN IF YOU DID THIS IN YOUR COMPANY?
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Demonstrate the value of good processes early on
Clarify what is open to changing –and what isn’t
Partner with disciplined leaders
Create accountability for high standards
PROCESS BEST PRACTICES
For slides, go to http://charleneli.com/KPMGEmTech
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LORERITUAL SYMBOLS STORIES
CHARLENE LI RITUALS CREATE BELONGINGCHARLENE LI
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OXO’S GLOVE WALL SYMBOLIZES ITS VALUESCHARLENE LI
CHARLENE LI HEROES WANTEDCHARLENE LI
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THE INVENTION OF THE POST-IT NOTECHARLENE LI
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Take new hires out for lunch
Uncover initiation and departure rituals
Catalog hero stories
LORE BEST PRACTICES
For slides, go to http://charleneli.com/KPMGEmTech
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LEAD WITH CONFIDENCECHARLENE LI
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ENGAGE WITH COURAGE
Photo by Sammie Vasquez on Unsplash
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CHARLENE LICHARLENE LI For slides, go to http://charleneli.com/KPMGEmTech
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WHO ARE YOU GOING TO BE?
Photo by Sammie Vasquez on Unsplash
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THANK YOU!
Charlene Li@charlenelicharlene@charleneli.comFor slides, go to http://charleneli.com/KPMGEmTech
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