the common assessment framework and the modernization of the paris court of appeals

The Common Assessment Framework and the modernization of the Paris Court of Appeals

European CAF Event “Self-Assessment and beyond”Rome 17 –18 November 2003

Summary

• Where• Who• When• Sticking points in the programme• General climate during this exercice• What can others learn

The Paris Law Courts

Court of Appeals

Who

• The judicial system in France– The administrative division rules on disputes

between private parties and public authorities – The judicial division rules on disputes between

private parties and punishes offences against persons, property, and society

Who

• The Court of Appeals reviews cases that have been judged previously– When one or more persons are dissatisfied with

an initial judgement, they can file an appeal – It can either confirm the decision rendered by the

lower court judges or invalidate it – A Court of Appeals is composed solely of

professional judges

Who

• The Paris Court of Appeals– 360 civil servants who work in the Court’s

Registry – They work in close partnership with the judicial

staff since they assist them in hearings and authenticate judicial decisions, record them, and preserve them

– In 2002, the Court rendered 60,085 judgements. The average processing period was 12.7 months as of June 2003

When

• The pre-CAF deliberations regarding the modernization project– An inventory of favourable and unfavourable

observations (i.e. strong points and weak points )– The formulation of possible actions – Standardization of the various courses of action,

in preparation for the implementation of a quality action plan

When

• The CAF self-assessment process– Comprehensive communications efforts – The creation of a computerized database – The preparation of a planning chart – Training

When

• Post-CAF follow-up operations– Development and implementation of an

improvement plan– Monitoring progress and continuation of the

assessment process

Allocation of possible courses of action according to their relative efficiency

A (easily implemented with limited effectiveness)B (easily implemented with a high level of effectiveness)C (difficult to implement with a high level of

effectiveness)D (difficult to implement with limited effectiveness)

A13%

B40%

C44%

D3%

Allocation of favourable and unfavourable observations according to the nine CAF criteria

0

5

10

15

20

25

30

35

40

45

50

1 2 3 4 5 6 7 8 9

Allocation of possible courses of action according to the nine CAF

criteria

0

5

10

15

20

25

30

1 2 3 4 5 6 7 8 9

Allocation of possible courses of action in relation to their degree of progress according to the CAF rating method

0

5

10

15

20

25

0 1 2 3 4 5

Action envisagée Objectif Groupe :

Date de démarrag

e

Durée (en

mois)

Critère

Sous-

critère

cotation mars

03

cotation nov 03

Amélioration de l'accueil Faciliter la circulation des justiciables.

Civil 01-janv-04

9 4 46 1 1

Achat d'un scanner Réduire le délai de délivrance des copies et améliorer l'efficacité du service, diminuer le nombre de copies délivrées.

Civil 01-mars-03

19 4 45 3 3

Mise en ligne de décisions de la Cour.

Disposer au greffe civil d'un poste dédié à la consultation des arrêts de la Cour, limiter le nombre de copies.

Civil 01-mars-03

19 4 45 3 3

Rationaliser les formalités consécutives aux décisions rendues.

Simplification des circuits administratifs.

Civil 03-oct-03 4 5 51 3 3

Former les nouveaux arrivants Meilleure intégration des nouveaux arrivants

Civil 01-déc-02

10 3 32 2 4

Réorganiser la répartition des tâches dans les chambres civiles.

Que chaque fonctionnaire remplisse les tâches pour lesquelles il a été formé.

Civil 01-déc-02

25 3 32 1 1

Récupération par les avoués et les avocats de leurs dossiers.

Gain de temps, simplification des circuits administratifs.

Civil 01-mars-03

8 4 41 3 4

Regrouper le service "procédures particulières" sur un même étage.

Créer un esprit d'équipe, polyvalence dans le travail, simplifier les circuits administratifs.

Civil 01-juin-03

4 3 31 0 3

Simplification des circuits des dossiers de pourvoi en cassation.

Simplification des circuits administratifs, gain de temps.

Civil 01-déc-02

0,5 3 31 5 5

Suivi des propositions (civil)

192021

2223

2425

2627

28293031

3738

5657

7480

81838485

8687

8889

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27

19

21

23

25

27

29

31

38

57

80

83

85

87

89

Follow-up of the plan of action

2003 2004

Sticking points and conflicts

• What were the sticking points?– The return of the clerks to the court– The absence of middle management– Compartmentalization of departments

• Were there conflicts?– Some tension, some foot-dragging

The general climate during this exercice

• CAF provided an opportunity– To build dialogue– To involve middle management– Empowerment of groups by allowing them to

make proposals • CAF has provided impetus for change and

the climate became increasingly cordial and creative

The results provided by the EIPA database

Evaluation CAF

00,5

11,5

22,5

33,5

44,5

5

1 2 3 4 5 6 7 8 9

Critères

CAFCA Paris

Means Results

Thank you