technology leadership driving business innovation

@AndiMann

Copyright © 2016 Splunk Inc.

Driving Business Innovation Through Technology Leadership

Andi Mann, Splunk

@AndiMann

amann@splunk.com

@AndiMann

Copyright © 2016 Splunk Inc.

Why Are We Here?

@AndiMann

Technology Is Changing The World

4

@AndiMann

Every Business is a Technology Business

5

From book seller to warehousing, cloud service, and media business

From sneaker company to data enabled athletic brand

From local branch bank to global cloud-based e-finance provider

From casual café to a leader in mobile payments & loyalty

From ski resort to pioneer in social/mobile engagement

From trucking and shipping to data analytics powerhouse

@AndiMann

Every ‘Thing’ is Connected

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@AndiMann

Data is a Business Differentiator

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@AndiMann

Your customers – and your staff – want it all!

“Assure safety and

privacy with secure,

trusted services”

“Deliver high quality

services that work

first time, every

time”

“Provide a highly

responsive, always-

on experience”

“Deliver more

services without a

higher budget”

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@AndiMann

But IT seriously needs to up its game …

@AndiMann

No wonder IT Leaders are Under Pressure!

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http://www.zdnet.com/article/target-creates-role-of-chief-digital-officer/http://www.zdnet.com/article/nsw-appoints-former-macquarie-bank-cdo-to-drive-digital-agenda/https://www.internetretailer.com/2016/05/18/why-chief-digital-officers-are-all-ragehttps://www.finextra.com/newsarticle/28896/fifth-third-hires-citis-melissa-stevens-as-chief-digital-officer

@AndiMann

What Can You Do?

11

@AndiMann

Empower your teams

Deliver new experiences

Drive

Business

Innovation

Through

Technology

Leadership

Leverage digital literacy

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@AndiMann

Copyright © 2016 Splunk Inc.

Leverage digital literacy

Leverage your digital literacy and technology leadership to enable and drive intentional technology innovation

@AndiMann

(Re-)Evaluate your Technology Portfolio

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Source: CSMIC Framework, v2.1, 07/2014, Service Management Consortium, 2014, http://csmic.org/downloads/CSMIC_SMI_Overview_Diagram_TwoPointOne.pdf

Can we count on the provider organization? Accountability

Can it be changed and how quickly?Agility

Does the service will work as expected? Assurance

How much does the service cost?Financial

Does the service do what we need? Performance

Is the service safe and privacy protected?Security & Privacy

Is the service easy to learn and to use?Usability

@AndiMann

Ensure Every App is Mobile and Multi-channel

Source: Flickr user lukew, https://www.flickr.com/photos/lukew/10412439655 (cropped for size)

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@AndiMann

Enable Your Business With Social Media

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@AndiMann

Align IT Metrics with Business Priorities

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@AndiMann

Focus On ‘Metrics that Matter’

Gartner Inc., Data-Driven DevOps: Use Metrics to Help Guide Your Journey, 29 May 2014 G00264319, Analyst(s): Cameron Haight | Tapati Bandopadhyay

@AndiMann

(Re-)Build Your Ecosystem

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@AndiMann

Monitor & Measure

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API

SDKs UI

Other ToolsEscalation/

Collaboration

Automate Delivery Workflows

Plan Code Build Test/QA Stage Release Config Monitor

@AndiMann

Use Value Stream Mapping to Identify ‘Waste’

Plan

Develop (UI)

Develop (Db)

Develop (M’ware)

Develop (Backend)

SecurityTest

Monitor

Build(Prod)

Architect

Secure/Comply

DeployAccept

UnitTest

Document

Cap Plan

Train

Feedback

IntegrationTest

Configure

System Test

Launch

CAB

Develop(APIs)

Budget

Build(Dev)

Mgmt/Tooling

W

W

W

W

W

W

W

W

W

16 40 52 35 96 40 48 24 --8 2 5 6 8 2 12

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@AndiMann

Enable Data-Driven Feedback loops

Velocity

Deliver on time & on budget

IT is delivering on

time, on budget

IT and Business Leaders

Impact

Deliver code for business needs

IT is achieving

business goals

IT and Business Leaders, Customers, Staff

Show you when you deliver. And when you don’t.

Quality

Deliver high quality solutions

We deliver a quality

experience for users

Dev and Ops Organizations

@AndiMann

Copyright © 2016 Splunk Inc.

Empower Your Teams

Enlighten yourself, empower your teams, and engage your peers, to drive transformative technology experiences

@AndiMann

2.

A particular society that has its own beliefs, ways of life, art, etc.

3.

A way of thinking, behaving, or working that exists in a place or organization (such as a business)

1.

The beliefs, customs, arts, etc., of a particular society, group, place or time

What Is Culture?

Mirriam-Webster, http://www.merriam-webster.com/dictionary/culture

CULTURE IS AN OUTPUT, NOT AN INPUT

cul·ture noun \ˈkəl-chər\

@AndiMann

Squad

POPO PO

Tribe

Squad Squad Squad

CA CA

PO POPO PO PO

Tribe

Squad Squad Squad Squad

Guild

Guild

Chapter

Chapter Chapter

Chapter

SO SO

SO

SO SO

SOSO

SO

Web-scale Org – ‘Loosely-coupled’ Dev Teams

@AndiMann

Gaming Company Organization(s)“Boss-free Since 1996”

Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf

Noob

Head Writer

Developers

Developers

Developers Developers Developers

@AndiMann

Collaborative teaming at Valve

Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf

@AndiMann

Community

Core

Licenses

Internal Training & Competency Building

Delivery / Staffing

Best Practices & Knowledge base

Asset Creation & Maintenance

Framework

Blueprints

Marketing(Awareness & Brown bags)

Sales(Engage & Scope)

Value Measurement

Internal Support

Integrated Project Plans

Cloud

Project Assistance

Admin / IT

Program Management Technical SMEs

Change Agent

Upgrades

Communication

HumanFactor

Version Control

Enterprise Org – Center Of Excellence Model

Federation

@AndiMann

Collaborative teaming at Citrix

Source: South Florida Business Journal, A look inside Citrix's shared workspace offices – slideshow, http://www.bizjournals.com/southflorida/blog/2013/12/a-look-inside-citrix-shared-workspace.html?s=image_gallery

@AndiMann

Collaborative teaming at CenturyLinkTeam rooms, organized by function

Desks suited to pairing

Built-in collaboration spaces

Spaces for “spikes”

Meeting rooms of all shapes and sizes – few cubes

Large Projection Space

Open lunch room (complete with catered lunches)

Source: DevOps Gets Physical (Office Space), CenturyLink, http://www.centurylinkcloud.com/blog/full/devops-gets-physical-office-space

@AndiMann

Copyright © 2016 Splunk Inc.

Develop New Experiences

Adopt new technologies and approaches to develop and deliver disruptive new capabilities faster, cheaper, and safer

@AndiMann

Leverage Your Cloud Partner Ecosystem

ON-PREMISES

SOCIALNETWORKS

FINANCIALMANAGEMENT CONTENT

MANAGEMENT

CRM

PROJECT MANAGEMENT

COLLABORATION

SAAS

DATA INFRASTRUCTURE

COMPUTEBACKUP/RECOVERY

CDN STORAGE

IAASANALYTICS

DATASTORE

CODE SERVICES

APITOOLS

PAASIDE

PRIVATECOMMUNITY

PUBLIC

HYBRID

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@AndiMann

Share access to ‘known good services’

Business Units

Technology Staff

Infrastructure Services

Software Services

EnterpriseServices

Platform Services

Role Based Access Controls

PartnerServices

AU

THO

RISED

‘KN

OW

N G

OO

D’ SER

VIC

ES

Self-Serve

SSO

33

@AndiMann

Disintegrate Monoliths with Containers and Microservices

34

@AndiMann

Re-Integrate Services with Open APIsA

PP

LICA

TION

AN

D D

ATA

CO

NSU

MER

S

Internet of things

Mobile applications

Big datasources

Cloud services

Social networks

AP

PLIC

ATIO

N A

ND

DA

TA P

RO

VID

ERS

Off Premises

On Premises

Enterprise Services

Partner Services

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Cloud services

Mobile applications

Secure APIs

@AndiMann

Explore Your Internet of Things

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@AndiMann

Adopt Agile For Continuous Iteration

37"Scrum process" by Lakeworks - Own work. Licensed under GFDL via Wikimedia Commons - http://commons.wikimedia.org/wiki/File:Scrum_process.svg#/media/File:Scrum_process.svg

@AndiMann

Automate Your Gates for Continuous Delivery

Sonar code quality Static Security Scans

Build cloudDeveloper checks in code

Automated Acceptance Tests

Dynamic Security Scans

Test Cloud

“Chaos Monkey” tests

Automated Deploy

=>

=>

X

X

Production Cloud

QA Prod Pattern

Automated Deploy

Pattern Library

@AndiMann

Transform to a DevOps Approach

INTEGRATION COLLABORATIONCOMMUNICATION

BETWEEN DEV AND OPS

METHODS FOR IMPROVING

@AndiMann

Increase App Delivery Velocity

DevOps Teams iterate with continuous insights

Product Managers identify new opportunities

Code continuously deliveredto market

Auditorshave visibility

Customersare happy

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@AndiMann

Share Systems To Promote Collaboration

@AndiMann

IoT and Device Analytics

Supply Chain

Optimization

Self-Driving Vehicles

Customer Intimacy and Engagement

Predictive Fraud, Analytics

Performance Analytics and

Prediction

Security and Privacy

High Frequency Analytics

Unlock the Value of Big Data

@AndiMann

Enable Big Data Analytics

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Developer Platform (REST API, SDKs)

Hadoop Clusters NoSQL and Other Data Stores

Hadoop Client Libraries Hunk Apps

Security & Compliance

Product Analytics

RiskManagement

360-Degree Customer View

Internetof Things

@AndiMann

Use Machine Data to Drive Continuous Improvement

@AndiMann

Copyright © 2016 Splunk Inc.

Next Steps

How can you start your digital transformation?

@AndiMann

Where To Start Your Innovation Transformation?

46

Evaluate new technology to support Cloud, IoT, Big Data,

Social, Mobile, DevOps etc.

Evaluate new roles, teams,

organizations, structures, and

processes to support digital

Try out new approaches in a

new or small department,

service, project, or application

Improve teamwork, education,

skills, communicationsand cross-skilling

Re-evaluate, formalize,

rebuild your service portfolio

and delivery lifecycle

@AndiMann

Question time!

@AndiMann

Thank You!