tdi, the insurance industry & disaster response jack evins texas department of insurance

TDI, THE INSURANCE TDI, THE INSURANCE INDUSTRY & INDUSTRY &

DISASTER RESPONSEDISASTER RESPONSE

JACK EVINS

TEXAS DEPARTMENT OF INSURANCE

TOPICS - OVERVIEWTOPICS - OVERVIEW

TDI’s role regarding disastersTDI’s role regarding disasters

Coordination with the insurance Coordination with the insurance industryindustry

Disaster-related resourcesDisaster-related resources

Other issues/questionsOther issues/questions

TEXAS’ DISASTER EXPOSURESTEXAS’ DISASTER EXPOSURES

TDI’s Role Regarding DisastersTDI’s Role Regarding Disasters

Coordination with other state/federal Coordination with other state/federal agenciesagencies

Loss prevention/mitigationLoss prevention/mitigation

Solvency monitoringSolvency monitoring

Consumer assistanceConsumer assistance

Complaints & market conduct monitoringComplaints & market conduct monitoring

Outreach activitiesOutreach activities

TDI, the Industry & DisastersTDI, the Industry & Disasters

Texas State Disaster Coalition (TSDC)Texas State Disaster Coalition (TSDC) Established in early 2001Established in early 2001 Broad membershipBroad membership

State government State government (TDI, GDEM, Office of Atty. Gen’l, et al)(TDI, GDEM, Office of Atty. Gen’l, et al)

Emergency management organizationsEmergency management organizations InsurersInsurers Trade groupsTrade groups

Quarterly meetingsQuarterly meetings

TDI, the Industry & DisastersTDI, the Industry & Disasters

TSDC: Issues AddressedTSDC: Issues Addressed Coordinated disaster planCoordinated disaster plan Information sharingInformation sharing Post-event access to impacted areasPost-event access to impacted areas Adjuster licensingAdjuster licensing Industry preparednessIndustry preparedness Annual disaster plan surveyAnnual disaster plan survey

TDI Disaster Survey

Does the company have a disaster response plan?

How the company will address increased claims activity?

How claims will be handled? How staff will be trained regarding Texas-

specific insurance coverages?

TDI Disaster Survey

Does the company have a business continuity plan?

How the plan been reviewed in the last 12 months?

Is the plan tested periodically? Does the plan assign restoration priority

to all significant business activities?

TDI, the Industry & DisastersTDI, the Industry & Disasters

Responding to the 2005 hurricanesResponding to the 2005 hurricanes TSDC conference callsTSDC conference calls Insurance assistance centersInsurance assistance centers Data callsData calls Commissioner bulletinsCommissioner bulletins TDI & SIIS websitesTDI & SIIS websites

TDI, the Industry & DisastersTDI, the Industry & Disasters

Dealing with billing/collection issuesDealing with billing/collection issues Bills/payments undeliverableBills/payments undeliverable Delayed delivery of cancellation Delayed delivery of cancellation

notices notices Final audits unavailableFinal audits unavailable Billing systems & geographical billing Billing systems & geographical billing

blocks blocks

Disaster Resources on the WebDisaster Resources on the Web

Disaster Resources on the WebDisaster Resources on the Web

Disaster Resources on the WebDisaster Resources on the Web

Disaster Resources on the WebDisaster Resources on the Web

Disaster Resources on the WebDisaster Resources on the Web

Disaster Resources on the WebDisaster Resources on the Web

Other Issues/QuestionsOther Issues/Questions

Agents “out of trust”Agents “out of trust”

Handling TDI complaintsHandling TDI complaints

Report fraud! Report fraud! 1-888-327-8818 1-888-327-8818

or online ator online at www.tdi.state.tx.us/fraud/onlinereport.htmlwww.tdi.state.tx.us/fraud/onlinereport.html

Other questions?Other questions?

CONTACT TDICONTACT TDI

On the web: On the web: www.tdi.state.tx.uswww.tdi.state.tx.us

By phone: By phone: 1-800-252-34391-800-252-3439

Personal contact:Personal contact:Jack.Evins@tdi.state.tx.usJack.Evins@tdi.state.tx.us512-463-6580512-463-6580

Thank you!Thank you!