tcma: future of government

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Presentation from the TCMA Annual Conference 2013

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F U T U R E O F G O V E R N M E N T

Sunday, June 23, 13

I N T R O D U C T I O N S

Sunday, June 23, 13

what is it, why does it matter

G O V 2 . 0

Sunday, June 23, 13

CITYGOVERNMENT

Gov 1.0

Citizens

Sunday, June 23, 13

CITYGOVERNMENT

Gov 1.0

Citizens

Sunday, June 23, 13

CITY GOVERNMENT

Gov 2.0

Citizens

Sunday, June 23, 13

CITY GOVERNMENT

Gov 2.0

Citizens

Sunday, June 23, 13

CITY GOVERNMENT

Gov 2.0

Citizens

Sunday, June 23, 13

CITY GOVERNMENT

Gov 2.0

Citizens

Sunday, June 23, 13

Person-to-Person

How We Interactive With

Government

Sunday, June 23, 13

Person-to-Person

Self-Service

How We Interactive With

Government

Sunday, June 23, 13

Person-to-Person

Self-Service

InternetHow We Interactive With

Government

Sunday, June 23, 13

Person-to-Person

Self-Service

Internet

Mobile

How We Interactive With

Government

Sunday, June 23, 13

Person-to-Person

Self-Service

Internet

Mobile

Augmented

How We Interactive With

Government

Sunday, June 23, 13

Person-to-Person

Self-Service

Internet

Mobile

Augmented

Predictive

How We Interactive With

Government

Sunday, June 23, 13

Person-to-Person

Self-Service

Internet

Mobile

Augmented

Predictive

How We Interactive With

Government

Gov 1.0

Gov 2.0

Beyond

Sunday, June 23, 13

WHY NOW? THE STAGE IS SET

I3aac

Sunday, June 23, 13

Steve Rhode

HYPER-CONNECTIVITY

Developed In Collaboration With Daniel Charboneau

Sunday, June 23, 13

CRITICAL MASS

Anirudh KoulDeveloped In Collaboration With Daniel Charboneau

Sunday, June 23, 13

IntelFreePress

AND LOTS OF ENERGY!

Sunday, June 23, 13

Image Soure: ETHAN BLOCH, FlowtownData Source: PostRankhttp://www.flowtown.com/blog/how-social-engagement-is-changing?display=wide

But It’s Leaving Where It Originated!

Sunday, June 23, 13

The Empire State Building Took 7 Million Man Hours To Build...

Now Imagine If We Could Leverage Hyper-connectivity, Critical Mass & Engagement?

Sunday, June 23, 13

The Empire State Building Took 7 Million Man Hours To Build...

If We Could Harness People’s Free Time We Could Build 4 Per Minute!

Now Imagine If We Could Leverage Hyper-connectivity, Critical Mass & Engagement?

Sunday, June 23, 13

Sunday, June 23, 13

Sunday, June 23, 13

ACTIVE VS. PASSIVE

What Is Crowdsourcing?

Sunday, June 23, 13

ACTIVE

Sunday, June 23, 13

PASSIVE

Sunday, June 23, 13

PASSIVE

200 Million Solved Each Day150,000 Hours Of Translation Work Per Day (Avg. 10 seconds per user)

Sunday, June 23, 13

Is the crowd wise?

Sunday, June 23, 13

THE RISE OF A NEW CROWD

mclib dot net

Sunday, June 23, 13

CNN Tech ArticleSunday, June 23, 13

Photo: Mashable

Sunday, June 23, 13

http://www.pcmag.com/image_popup/0,1871,s=1713&iid=378395,00.asphttp://www.youtube.com/watch?feature=player_embedded&v=Ug1BBMtVYgI#!Sunday, June 23, 13

D I S R U P T I V E T R E N D S

Sunday, June 23, 13

RAPID INNOVATION

Sunday, June 23, 13

NEW FORMS OF CREATION

Sunday, June 23, 13

NEW FORMS OF INTERACTION

Sunday, June 23, 13

THE RISE OF GAMIFICATION

amboo who?

Sunday, June 23, 13

PREDICTIVE EVERYTHING

Sunday, June 23, 13

OPEN DATACOMMUNICATION

ENGAGEMENTPLATFORMS

TECHNOLOGYMETHODOLOGIES

T E C H N O L O G Y B R E A K D O W N

Sunday, June 23, 13

O P E N D A T A

Sunday, June 23, 13

FEDERAL IT DASHBOARD http://www.itdashboard.gov/

Sunday, June 23, 13

DATA.GOVSunday, June 23, 13

OPEN CRIME REPORTINGSunday, June 23, 13

OPEN FINANCESSunday, June 23, 13

DATA SF http://www.datasf.org/

Sunday, June 23, 13

Sunday, June 23, 13

SOCRATA

www.socrata.com

Sunday, June 23, 13

AUGMENTED REALITY App Store: Layar

Sunday, June 23, 13

Sunday, June 23, 13

Sunday, June 23, 13

Sunday, June 23, 13

SitegeistApp Store: Sitegeist

Sunday, June 23, 13

C O M M U N I C A T I O N

Sunday, June 23, 13

Social Networks

Sunday, June 23, 13

SOCIALIZED EMERGENCY COMMUNICATIONSunday, June 23, 13

RUMOR CONTROLSunday, June 23, 13

GOOGLE+ HANGOUTSplus.google.com

Sunday, June 23, 13

Sunlight Foundation Congress AppApp Store: Congress

Sunday, June 23, 13

QR-CODESSunday, June 23, 13

Sunday, June 23, 13

Sunday, June 23, 13

http://zxing.appspot.com/generator

Sunday, June 23, 13

http://zxing.appspot.com/generator

Sunday, June 23, 13

E N G A G E M E N T

Sunday, June 23, 13

WE THE PEOPLEwhitehouse.gov

Sunday, June 23, 13

City and County of San Franciscowww.innovatesf.com

Sunday, June 23, 13

SELF-SERVICE COMMUNITIESSunday, June 23, 13

NEXTDOORWWW.NEXTDOOR.COM

Sunday, June 23, 13

SEECLICKFIXWWW.SEECLICKFIX.COM

Sunday, June 23, 13

STREET BUMPCity of Boston (Also on Appstore)

Sunday, June 23, 13

CIVIC CROWDFUNDINGWWW.IOBY.ORG

Sunday, June 23, 13

CROWDMAPPING www.crowdmap.com

Sunday, June 23, 13

PARTICIPATORY BUDGETING Delib

Sunday, June 23, 13

IDEATION (OPEN INNOVATION)Sunday, June 23, 13

NYCBIGAPPS.COMBIG APPS

Sunday, June 23, 13

http://hackforchange.org/

Sunday, June 23, 13

POPVOX www.popvox.com

Sunday, June 23, 13

CODE FOR AMERICAwww.codeforamerica.com

Sunday, June 23, 13

SPARKEDwww.sparked.com

Sunday, June 23, 13

G A M E M E C H A N I C S U S E D F O R E N G A G E M E N T

Sunday, June 23, 13

Sunday, June 23, 13

ELEMENTS OF A GAME?

GOAL RULES FEEDBACK VOLUNTARYPARTICIPATION

Sunday, June 23, 13

P L A T F O R M S

Sunday, June 23, 13

WORDPRESS WORDPRESS.COM & WORDPRESS.ORG

Sunday, June 23, 13

DRUPAL DRUPAL.ORG

Sunday, June 23, 13

MOBILESunday, June 23, 13

Wearable ComputingSunday, June 23, 13

T E C H N O L O G Y

Sunday, June 23, 13

LOCATION BASED SERVICES

Sunday, June 23, 13

AMAZON WEB SERVICESSunday, June 23, 13

GITHUBwww.gethub.com

Sunday, June 23, 13

APP INVENTORwww.appinventor.org

Sunday, June 23, 13

CIVIC COMMONShttp://civiccommons.org/

Sunday, June 23, 13

M E T H O D O L O G I E S

Sunday, June 23, 13

AGILESunday, June 23, 13

LEAN STARTUPSunday, June 23, 13

BUSINESS MODEL CANVASSunday, June 23, 13

BUSINESS MODEL CANVASSunday, June 23, 13

BUSINESS MODEL CANVASSunday, June 23, 13

KANBAN BOARDSSunday, June 23, 13

OPEN INNOVATION

Sunday, June 23, 13

OPEN INNOVATION

Sunday, June 23, 13

OPEN INNOVATION

CROWD VALIDATION

Sunday, June 23, 13

OPEN INNOVATION

CROWD VALIDATION

Sunday, June 23, 13

OPEN INNOVATION

CROWD VALIDATION

Sunday, June 23, 13

OPEN INNOVATION

CROWD VALIDATION

Sunday, June 23, 13

OPEN INNOVATION

CROWD VALIDATION

Sunday, June 23, 13

S M A R T C I T I E S

REDEFINED

Sunday, June 23, 13

Sunday, June 23, 13

SMARTCITIES

Sunday, June 23, 13

SMARTCITIES

Transportation Social Services

Public Safety

Energy & Utilities

Healthcare

Education

Economic Development

Governance

Sunday, June 23, 13

Transportation

Services

Public Safety

Energy & Utilities

HealthcareEducation

Economic Development

Governance

Digital City

Sunday, June 23, 13

Transportation

Services

Public Safety

Energy & Utilities

HealthcareEducation

Economic Development

Governance

Digital City

Infrastructure-Focused

Sunday, June 23, 13

Digital City

Infrastructure-Focused

Sunday, June 23, 13

Digital City

Infrastructure-Focused

NOT SUSTAINABLE

Sunday, June 23, 13

Sunday, June 23, 13

Citizen Business Intelligence

The Social Layer

Sunday, June 23, 13

Fina

nce

Adm

inis

tratio

n

Pub

lic W

orks

Pub

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afet

y

Dev

elop

men

t

Mun

icip

al C

ourt

HR

Social Organizations

Sunday, June 23, 13

Fina

nce

Adm

inis

tratio

n

Pub

lic W

orks

Pub

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afet

y

Dev

elop

men

t

Mun

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al C

ourt

HR

Integrated Technology Infrastructure

Social Organizations

Sunday, June 23, 13

Fina

nce

Adm

inis

tratio

n

Pub

lic W

orks

Pub

lic S

afet

y

Dev

elop

men

t

Mun

icip

al C

ourt

HR

Integrated Technology Infrastructure

Business Intelligence

Social Organizations

Sunday, June 23, 13

Fina

nce

Adm

inis

tratio

n

Pub

lic W

orks

Pub

lic S

afet

y

Dev

elop

men

t

Mun

icip

al C

ourt

HR

Integrated Technology Infrastructure

SOCIAL LAYER

Business Intelligence

Social Organizations

Sunday, June 23, 13

C R E A T I N G E C O S Y S T E M S

Sunday, June 23, 13

Large Vendors

City Government

Sunday, June 23, 13

Large Vendors

City Government

Sunday, June 23, 13

Large Vendors

Citizens

City Government

Sunday, June 23, 13

Large Vendors

Citizens

City Government

Sunday, June 23, 13

Large Vendors

Community Businesses& Non-Profits

Citizens

City Government

Sunday, June 23, 13

Large Vendors

AcademiaCommunity Businesses

& Non-Profits

Citizens

City Government

Sunday, June 23, 13

L E S S O N S L E A R N E D

Sunday, June 23, 13

IDENTIFY STAKEHOLDERS FROM THE STARTSTAKEHOLDERS

Sunday, June 23, 13

BE ABLE TO DRAW THE CHANGE WHITEBOARD RULE

Sunday, June 23, 13

YOU WANT PEOPLE TO BE ABLE TO SEE THAT THEY ARE EFFECTING CHANGE.

QUICK WINS

Sunday, June 23, 13

DON’T START MULTIPLE PROGRAMS OR STRATEGIES AT THE SAME TIME.

GRADUALLY TRANSITION.

START SMALL

Sunday, June 23, 13

PEOPLE ARE RELUCTANT TO PARTICIPATE IN PROCESSES THEY DO NOT

UNDERSTAND.

TRANSPARENCY

Sunday, June 23, 13

WHAT DOES SUCCESS LOOK LIKE?MAKE SURE EVERYONE ON THE TEAM

AND INVOLVED IN THE PROGRAM HAS A SHARED VISION OF SUCCESS.

Sunday, June 23, 13

SET GOALSESTABLISH GOALS OR BENCHMARKS TO

REPORT ON AND GAUGE SUCCESS.

Sunday, June 23, 13

PLUG INTO A COMMUNITY OF PRACTICE

THERE ARE NUMEROUS ONLINE COMMUNITIES YOU CAN BE APART OF TO

PLUG-INTO WHAT’S HAPPENING IN GOVERNMENT. (I.E. TCMA, GOVLOOP, ETC)

Sunday, June 23, 13

FACILITATE REAL WORLD PROBLEM SOLVING

FIND WAYS TO LEVERAGE THE TALENTS OF YOUR CITIZENS TO TACKLE COMMUNITY

CHALLENGES.

Sunday, June 23, 13

A N Y Q U E S T I O N S ?

Sunday, June 23, 13

Dustin Haisler | President of KlabLab, Inc.dustin@klablab.com (512) 961-6630

www.dustinhaisler.com@DustinHaisler

Sunday, June 23, 13

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