taking the difficult out of difficult conversations

Key Strategies to taking the “Difficult”

out of Difficult Conversations

February 16, 201610:00 AM – 10:45 AM

Hosted by Presented by

Key Strategies to taking the “Difficult”

out of Difficult Conversations

Presented byBerry Kruijning, LL.M, PHR, SHRM-CP

© 2009-2016 Crowning Communications, LLC

Moderated byBrandon Laws, Director of Marketing

Housekeeping Items

1. 30-minute presentation & 15-minute Q&A

2. Enter Questions in the Chat Window throughout the presentation

3. Slides & Recording available to attendees

4. Get alerts about new events, webinars and content by subscribing at xeniumhr.com

Meet your presenter, Berry.• Law degree (LL.M), PHR and SHRM-CP • Leadership development and conflict

management coach and consultant in Portland, Oregon

• Works with clients all over the world• Has extensive international experience

in coaching, facilitation and training across various industries

• Passionate about the outdoors and enjoys wilderness hikes with family and friends, is a competitive sailor on the Columbia River and avid skier on Mt. Hood

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We have to talk…

What is a Difficult Conversation?

The Iceberg of Difficult Conversations

Identity

feelings

perceptionsSelf esteem

assumptionsvalues

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When To Confront or Not to Confront?

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Strategy 1

MAKE IT SAFE

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Strategy 2

START WITH OUTCOME IN MIND

Image courtesy of Master isolated images at FreeDigitalPhotos.net

Strategy 3

STAY IN DIALOGUE

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Strategy 4

MANAGE YOURSELFImage courtesy of pixtawan at FreeDigitalPhotos.net

Strategy 5

SUMMARIZE AND FOLLOW UPCrowningCommunications.com

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SHIFTS

Certainty <> CuriosityRight / Wrong <> Exploring

No, But <> Yes, AndAway <> Toward

Me <> You

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Questions ?

Thank YouBerry Kruijning

Crowning Communications

Ph: 503.880.664berry@crowningcommunications.com

Photo credits :freedigitalphotos.net

Thank you!

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Berry:berry@crowningcommunications.co

m

Brandon: Brandon.Laws@xeniumhr.com

www.CrowningCommunications.com