taking happiness into account

Happiness Countstaking the employee experience into account

Nic Markswww.happinessworks.co

mnic@happinessworks.com

@happiness_works

OK

Happiness is valuable

Harter,. K., Schmidt, F. L., Asplund, J. W., Killham, E. A., & Agrawal, S. (2010). Causal impact of employee work perceptions on the bottom line of organizations.

Perspectives on Psychological Science, 5(4), 378-389.

Happiness Success

The stock market performance of companies in the top 100 “great places to work”

Alex Edmanssource: “The link between Job Satisfaction and Firm Value”; Academy of

Management Perspectives 2012

The Happiness DividendPublically traded companies in the Fortune 100 Best Companies to Work For list have gained an average 10.8% a year since 1998.

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 20080

50

100

150

200

250

300

350

Fortune Magazine's 100 Best Places to Work CRSP Value weighted index of US stocks

Stoc

k M

arke

t Per

form

ance

(199

8 =

100)

12

SuccessHappiness

43-51%

lower absenteeismWork Europe Survey – 2008-2009;

Development Dimension International

33-58%

lower staff turnoverMacLeod & Clarke(2011)

48-50%

fewer accidentsGallup State of Global Workforce 2014;

MacLeod & Clarke, 2011

10% customer service

Gallup State of Global Workforce 2014

Happiness intelligence(responsive people metrics)

Happiness is predictive

TravelexTrial from October 2015Full roll-out May 2016

9,000 employees globally• Monthly happiness• Quarterly drivers

Performance review dataLeavers tracked

Actionable intelligenceFive key drivers

10,806 people, collected between 2011-2015 from 9 countries:

The UK (1392)The USA (2959)Finland (1028)Holland (1071)Ecuador (1034)Mexico (990)Peru (1020)Chile (1312)

Global representative samples

strengthsrespect

Connect

Be fair

Empower

Challenge

Inspire

Founded by Jos de Blok0–9,000 employees 2006-15150-200 new employees each monthLargest care provider in NetherlandsTurnover of around $275m within 8 yearsZero marketing spend

Self organizing teamsHave supportive coaches, instead of managersSet their own budgetsFocus on autonomyConnection with community

Client quotes“Happiness Works is helping Travelex move away

from the traditional global employee engagement surveys. It allows us to use

seamless cloud technology to understand how happy our people are. Their system gets to the core of how our employees feel and empowers

our managers locally to make a difference to the overall colleague experience using real-time

data.”

Gareth Morgan, Global HR Director Travelex

Happiness Countstaking the employee experience into account

Nic Markswww.happinessworks.co

mnic@happinessworks.com

@happiness_works