take note spirals mba new product marketing project
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TakeNote Spirals, LLP.
Marketing Plan
Charles Laffiteau, Jr.
University of Texas at Dallas
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 2 of 24
TakeNote Spirals, LLP.
Marketing Plan
Executive Summary
The old saying that “Knowledge is Power” is true. Back in the 60’s and 70’s most college
students went to school full-time during the day and American universities offered few if any
courses for degree seeking undergraduate or graduate students during the summer “vacation”
months. This also meant that in order to complete their degree requirements in a timely fashion,
(i.e. four years for undergrads) students had to take at least 5 undergraduate courses or 3 courses
as a part-time graduate or undergraduate student during each of the fall and spring semesters. But
since the 80’s the fastest growing universities in the United States have been the urban commuter
schools which offered more options in terms of night-time, weekend and summer month classes
for working part-time students who self financed their college education. Increased competition
for students has resulted in virtually all universities, even those not located in urban centers,
offering a wider variety of night-time and summer courses for full and part-time students.
Today we have around 15.9 million college students in the United States educating
themselves year round so they too will have the “power” that comes from “knowledge.” Getting
an education is about hard work and dedication, but even the smartest of students need great tools
to help them to achieve great dreams. Our company, TakeNote Spirals, LLP., gives students “the
power” to turn those dreams into a reality by providing them with tools designed to fit their
current needs as either full or part-time university students. Tools specifically designed for
“today’s” university students instead of the college students of “yesterday”!
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 3 of 24
Problem definition
TakeNote Spirals 2SSN is a spiral notebook that is offered as a 2 or 4 subject pocket
folder insert notebook. Today we have only 1, 3, and 5 subject spiral pocket folder or lower cost
“theme” notebooks as an option. Therefore an average college student taking the usual “full time”
schedule, 4 classes or 12 hours, is forced to purchase a 5 subject spiral notebook. Many science
and language courses also have 1 hour labs which mean students taking 4 courses are actually
taking 13 to 14 hours. We agree that students are different, but some degree of organization is a
key to success. Most students are juggling school, work, family and, if they’re lucky, a social life.
This product is meant to be a tool to balance and organize their lives to help them realize success.
Unfortunately, as time marches forward, the cost of tuition increases. According to the
NCES (National Center for Education Statistics) the average tuition, room and board (for in-state
students) at an average four-year public college or university for an entire academic year is
around $9,953; that is up 87 percent from 1990. The average tuition, room and board at a four-
year private college or university for one complete academic year is around $29,119; that is up 93
percent from 1990. [1] Most students will buy supplies for school consisting of: spiral notebooks,
a calendar, organizer, ruled paper, folders, etc. The cost of buying multiple supplies in addition to
rising tuition costs, rising gas prices, and the overall cost of living is unrealistic. TakeNote Spirals
is the answer! This product is a notebook with truly unique features such as:
13 month academic year Calendar – the first 7 and the last 7 pages contain the 13
months i.e. August 2008-August 2009 of an academic year with 1 month on each side. The front
of the first page and back of the last calendar page are where local business ads are displayed.
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 4 of 24
Stickers – the 15th
middle insert page consists of stickers that are used for the
calendars with a variety of phrases such as: TEST, QUIZ, PROJECT, PARTY, STUDY etc.
Subject Divider Inserts/Tabs – The subject divider inserts are the same grade and
thickness as the traditional manila file folders used in most office filing systems. Plastic tabs are
attached to the dividers and have a “slide in” that can be written on and changed for any subject.
Water Proof – the front and back covers of the spiral notebook are waterproof.
Heavier Weight Paper – the college ruled notebook paper used in-between the
subject divider inserts is thicker to stop “bleed through” while writing and high-lighting notes.
TakeNote Spirals saves students money, time and keeps them organized!
TakeNote Spirals saw a need beyond pocket folders that wasn’t being fulfilled. This
product fulfills the unmet needs of millions of motivated hard working students. Individuals today
know the value of a higher education. The rewards from furthering one’s education are huge. The
estimated lifetime earnings of a professional (i.e. medical, law, dentistry, MBA) degree-holder is
$4.4 million. The biggest problems facing students today are money, and juggling multiple
activities in their lives. We provide the tool that students need to utilize the knowledge they
already posses. TakeNote Spirals’ answer to the problem is “YES you can, and we can help!”
Situation Analysis
Customer
TakeNote Spirals’ customer is the full-time or part-time university undergraduate and
graduate student who takes 2 or 4 courses a semester. Currently 63% of part-time undergraduate
students and 72% of part-time graduate students take only 2 courses per semester, while an
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 5 of 24
average of 57% of full-time undergraduate students and 36% of full-time graduate students take
only 4 courses (often involving 1-2 additional one credit hour labs) each semester. [2]
This market is not being adequately served by current spiral notebook manufacturers who
only market 1, 3 and 5 subject spiral pocket folder and or theme notebooks. These notebooks
were originally designed more than 30 years ago to address the needs of that era’s part-time
undergraduate and full-time graduate students taking 3 courses per semester in addition to full-
time undergraduate students who traditionally took a full load of 5 courses per semester. But in
today’s more academically competitive college environment, universities now offer a full
schedule of classes during the summer, thus relieving the pressure on fall & spring course loads.
This allows a much larger number of full and part-time students to attend school year
round than was the case 30-40 years ago. As a result, today’s student can now take fewer courses
during the more traditional fall and spring semesters without necessarily extending their
matriculation. They can also achieve higher grades in the process because they now have more
time to concentrate and study due to their lighter course loads during those semesters.
Competition
TakeNote Spirals’ primary competitors in the university student market are Ampad’s 3 &
5 subject spiral pocket folder notebooks, Mead’s 3 & 5 subject spiral pocket folder notebooks and
in the “value” market, Mead’s 3 & 5 subject theme notebooks (which have lower cost inserts to
separate the subjects that don’t provide the same convenience as pocket folder inserts). These
competitor’s list prices also provide TakeNote Spirals with an opportunity to provide today’s
university student with superior 2 and 4 subject spiral pocket folder notebooks at price points
below its competitors and only slightly above its competitor’s “value” products. (See Exhibit 1)
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 6 of 24
Exhibit 1
Ampad Spiral Notebook, 5 Subject, pocket folder, 240 Sheets, 11"x8-1/2", AST List $19.06 / EA
Ampad Spiral Notebook, 5 Subject, pocket folder, 200 Sheets, 11"x8-1/2", AST List $21.11 / EA
Ampad Spiral Notebook, 3 Subject, pocket folder, 150 Sheets, 11"x8-1/2", AST List $11.09 / EA
Grad Twin Bound Notebook, 5 subject, pocket folder, 200 Sheet, 8-1/2"x11" List $10.29 / EA Grad Twin Bound Notebook, 3 subject, pocket folder, 138 Sheet, 8-1/2"x11" List $6.59 / EA
Spiral Notebook, 5 Subject, “value” College Ruled, 200 Sheet, 11"x8-1/2" List $7.29 / EA Spiral Notebook, 3 Subject, “value” College Ruled, 120 Sheet, 11"x8-1/2"List $4.99 / EA
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 7 of 24
Company
TakeNote Spirals, LLP is a start-up company structured as a Limited Liability Partnership.
TakeNote Spirals has seven employees who are all equal partners with 14% equity stakes, except
for its CEO, Sara Alston, who owns 16%. Its offices are located at 800 West Campbell Road in
Richardson, Texas and it has been in business since May of 2008. TakeNote Spirals is primarily a
sales & marketing and customer service business enterprise that designs its own pocket folder
theme notebooks. It then contracts with established manufacturers to produce and ship the 2 or 4
subject spiral theme pocket folder notebooks TakeNote Spirals has designed directly to TakeNote
Spiral’s office warehouse and in some cases directly to its high volume retail distribution outlets.
TakeNote Spirals’ primary retail distribution outlets currently consist of on-campus
university bookstores in the Dallas Fort Worth Metroplex, but it plans to expand the distribution
of its spiral notebooks nationwide to include all major metropolitan area university bookstores
which serve urban communities with large enrollments of part-time undergraduate and graduate
students. TakeNote Spirals’ on-campus university book store retail distribution outlets provide
sales and service to TakeNote Spirals’ university student customers.
This arrangement allows TakeNote Spirals’ sales and customer service employees to
concentrate on the order fulfillment and billing services needs of its retail distribution outlets,
while its marketing employees are simultaneously working to develop customized covers with
names and logos for specific universities. TakeNote Spirals’ marketing personnel also work with
local businesses to design advertising pages for other types of products and services for university
students. These businesses will pay a nominal fee per notebook shipped to specific local retail
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 8 of 24
outlets to have their ads printed on the front of the first page and or the back of the last page of the
academic calendar year inserts at the front and back of TakeNote Spirals’ notebooks.
Cost
Estimated Costs for 2 and 4 subject spiral theme pocket folder notebooks
Two possibilities for developing costing models were considered. The first was an asset-
based approach of producing product, and the second was via third-part contract production.
The first approach was one whereby the company would purchase or lease assets required to, in
broad terms: receive in, store raw materials, manufacture products, store finished goods and
distribute from an office / warehouse or a second, satellite warehouse facility located near to the
current offices. As part of the study, a steering committee comprised of company management as
well as outside consultants was assembled to conduct a conceptual study of required human talent
needed and available in the local area to in-source vertically integrated, supply chain operations.
Manufacturing activities would include procurement, all the way through channel management:
sourcing, material requirements planning, shop floor scheduling, machining, packaging,
warehouse management, distribution activities, and reverse logistics (for returns).
The second option was to solicit bids from outside printing manufacturers which already
were equipped with assets and talent. The selection process used to determine which firms to
send the RFP to, was based on a current readiness state-of-operations on a firm’s “as is status.”
The criteria were shaped by the requirements discovered during the “in-sourcing” study outlined
above. The strategy was that if the printer / manufacturer already had sunk costs in assets, then
marginal costs may be at least the same and optimally less, the ramp-up time would be faster,
short- and long- term risk would be lower depending on contract terms, and any wasted capacity
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 9 of 24
(machines and labor) would be minimized in a shared-services environment. Further, during the
study for in-sourcing, uniform costing templates were included within the RFP for the bidders to
submit proposals.
The strategic approach relative to outsourcing material procurement, manufacturing,
warehouse, shipping and distribution activities was driven by two primary reasons which were
then evaluated on the basis of two questions: 1) Is the process of manufacturing and distributing
spiral notebooks a core competency of the company; and 2) Is there a cost benefit which may be
recognized by in-sourcing? As an outgrowth of both studies, the answer to both questions was
generally believed by management, consultants, board members and stakeholders to be, no. The
cost evaluation results were very close in terms of per-unit-cost over a 5-year period, depending
on equipment brand, depreciation methods, interest and of course, sales volume and sales growth.
However, ramp-up time, quality management, risk aversion and production planning were all
much more favorable in the case for outsourcing.
The studies of in-sourcing all manufacturing and distribution, the results of the RFP process, their
associated notes and results of both, defy brevity and are outside of the scope of this Marketing Plan, but
have been secured by the purchasing department until after vendor(s) selection(s). For the purposes of this
Marketing Plan, the costs have been aggregated in two tables which show costs derived by averaging line-
item totals from the top 3 manufacturers’ responses to the RFP. (No single line item cost varied by more
than +/- 5%). Warehouse and shipping / distribution costs varied widely depending upon volume and IT
systems required (these costs are not included below since all orders will be shipped FOB Factory and
S&H costs will be absorbed by the customers). Final selection of one or more contract manufacturers will
come after approval of the Marketing Plan. The following 2 pages outline the estimated costs and
suggested retail prices associated with both the 2SSN and 4SSN multi-subject pocket folder notebooks.
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 10 of 24
Estimated Costs for 2-subject spiral theme pocket folder notebooks
Suggested retail price for 2SSN is $5.89 each or 2 for $10.00 Vs competition 3 multi-subject pocket folder notebooks at $6.59 & $11.09 each Vs competition 3 multi-subject value notebooks at $4.99 each
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 11 of 24
Estimated Costs for 4 subject spiral theme pocket folder notebooks
Suggested retail price for 4SSN is $8.59 each or 2 for $15.00
Vs competition 5 multi-subject pocket folder notebooks at $10.29 & $19.06 each
Vs competition 5 multi-subject value notebooks at $7.99 each
Potential Market in terms of dollars, profits and sales
The marketing for the 2SSN and the 4SSN notebook will primarily be targeted at college
students. However, the initial roll-out will take place in Dallas/Fort Worth (DFW). When
combining all the schools, there are approximately 170,000 students enrolled in DFW colleges or
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 12 of 24
universities. (See Exhibit 2) Given that most students must purchase notebooks for the classes
that they are taking, as well as the obvious advantages of having either the 2SSN or the 4SSN,
there is a good chance that these notebooks can initially capture up to half of this market’s share.
Out of these 85,000 students if half order the 4SSN and the other half purchase two 2SSN, this
equates to over $300,000 in sales for the spring and fall semesters. If summer school enrollment
is factored in at 1/3 of the Spring/Fall enrollment, the annual sales can easily top $700,000. At an
average of 17% margin, the DFW market would provide annual profits of approx $120,000.
When the 2SSN and the 4SSN become a success, then the market potential will increase
exponentially. The National Center for Education Statistics estimates there are close to 18 million
students enrolled in US degree-seeking institutions. [3] If the same assumptions used for regional
markets are used for the national market, the total market potential is $177milion in sales revenue.
Exhibit 2 - List of Major Colleges and Universities in the Dallas Fort Worth Metroplex
DFW College/University # of Students # of Graduate
UT Dallas1 15000 5300
UT Arlington2 30000 5600
Southern Methodist University3 11000 4700
Tarrant County College4 40000 n/a
University of Dallas5 3255 1855
Texas Christian University6 9000 1600
University of North Texas7 34268 6845
Texas Woman's University8 10973 3905
Richland College9 14000 n/a
Total 167,496 29,805 1. http://www.utdallas.edu/ospa/stats/Fall_2007/UTDFall2007HeadcountbyGenderandClass.html 2. http://economics.uta.edu/comparables.shtml 3. http://www.smu.edu/facts/ 4.http://www.tccd.edu/uploadedfiles/divisiondepartment/680/files/2007_Comprehensive_Annual_Fi
nancial_Report.pdf 5. http://www.udallas.edu/about/factsheet.cfm 6. http://www.tcu.edu/at-a-glance.asp 7. http://web3.unt.edu/news/story.cfm?story=10619 8. http://www.twu.edu/irp/factbook/EnrlPub.pdf
9. http://www.rlc.dcccd.edu/annex/facts/rlcfacts.htm
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
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Marketing plan for the introduction
Product: brand name and package
The 2SSN and 4SSN will come in the standard 8.5” x 11” notebook dimensions. Both
versions will have 1/8” inch hole punches to allow for use in a binder. The pages will be narrow
or college ruled as well perforated for easy removal. The cover will be comprised of a water-
resistant laminate material. The laminate cover will be available in three colors: red, blue and
black. Prominently displayed on the cover will be the 2SSN or 4SSN logo. The back cover will be
standard cardboard material with a built in 3rd
(2SSN) or 5th
(4SSN) pocket to allow the user to
store loose pages or documents not related to the subjects or to be used for additional storage.
The 2SSN will contain two forty-page sections with a pocket folder divider insert at the
beginning of each subject section. It will be divided in the middle by an insert with stickers to be
used on the 7 page/13 month academic calendars. At the front and rear of each 2SSN or 4SSN
there will be a 7 page 13 month calendar with a month printed on each side. The first page of the
calendar in the front of the notebook and the last page of the duplicate calendar in the back of the
notebook will be left blank for advertising sales to other business concerns. The 4SSN notebook
will contain four forty-page sections each one preceded by a pocket folder and with a sticker page
in the middle. The calendars at the front and rear of each notebook will be organized to run
through the standard academic calendar year of August-July plus August of the next academic
year. The calendars will also be sized to allow room for the user to detail important assignments
or exams in the windows for each day of the week in that particular month.
TakeNote Spirals LLP is also seeking a patent for its unique spiral notebook’s design. The
abstract for TakeNote Spirals’ pending patent filing for the 2SSN or 4SSN reads as follows:
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 14 of 24
The 2SSN or 4SSN is an improved spiral bound notebook with multiple pocket folder
constructions which are formed from an integral blank of flexible sheet material. The folder
includes a pair of hingedly interconnected opposed cover panels, a pocket-forming panel hingedly
connected along an edge of one of the cover panels and a closure flap hingedly extending from
the outer edge of the other cover panel. The pocket forming panel includes one edge portion
which is adapted to be folded in superposed relation along one side of the hinge line which
interconnects the two cover panels. The folder also includes another flap portion which overlays
the other side of the hinge line. The folder is punched to provide wire holes on opposite sides of
said hinge line through the cover panels, superposed edge portion of the pocket forming panel and
the other flap portion of the folder. A continuous wire is helically wound through the wire holes
in the folder and through corresponding wire holes or perforations disposed along the inner edge
of a pad of loose leaf notebook paper. The spiral bound notebook has 2 or 4 pocket folder inserts
separated by an equal number of pages of blank college ruled white notebook paper. Immediately
inside the front and back covers of the notebook are seven pages of heavy weight paper panels
with 1 of 13 monthly calendars printed on one side of each page beginning with the month of
August of the current academic year on the back side of the first panel and ending with the month
of August of the next calendar year on the front or back side of the last panel. The front side of
the first page of the calendar panels and the back side of the last page of the rear calendar panels
are blank so they can be sold as advertising space to businesses selling other student products and
services. A 15th
page is inserted in the middle of each notebook containing stickers used for the
calendars with a variety of word/phrases such as: TEST, QUIZ, PROJECT, PARTY, STUDY,
MIDTERM EXAM, FINAL EXAM, LAST DAY TO DROP, LAST DAY OF CLASS etc.
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 15 of 24
Promotion
Promotion of TakeNote’s 2SSN and 4SSN will be more heavily focused on personal
selling of the products to retailers than retail and consumer advertising. We will concentrate our
initial approach towards getting retailers to know our products, selling how it will benefit their
customers and, of course, benefit their business with increased sales. Our target for the marketing
mix will be 60% personal selling and 40% advertising and sales promotion. (See Exhibit 3)
Exhibit 3
As previously noted, the main purpose of personal selling is to get our product into stores.
The focus will be on meeting with college bookstore purchasing managers and getting purchase
orders from them. Our salespeople will be provided sample merchandise for visual presentation
as well as a full four-color product description sheet that summarizes both of the notebooks, their
TakeNote Marketing Mix
60%
10%
30%
Personal Selling Advertising Sales Promotion
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 16 of 24
features as well as wholesale and suggested retail pricing information. These sheets can be
designed and ordered online at a cost of approximately $330 for 500 sheets of 14pt cardstock or
$150 for 500 sheets of glossy 100lb paper. [4] The cost includes full-color for both sides and next
business day shipping. This will allow us to reorder quickly if necessary. We will also provide
the retailer with a product display stand that has a 22"x28" graphic as well as the ability to hold
merchandise. The cost of the stand and the graphic is approximately $240 excluding any shipping
costs. [5] A sample image of the display stand is provided below in Exhibit 4.
Exhibit 4
Based on providing 10 college bookstores with 20 notebooks of each kind (an additional
100 notebooks of each kind were included for contingency purposes), the purchase of a display
rack per bookstore (an additional 5 racks purchased for contingency purposes) and a single order
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 17 of 24
of 500 product detail sheets the estimated initial personal selling portion of promotion is an
investment of approximately $7,300.00. (See Exhibit 5)
Exhibit 5
Sales promotion is being weighed more heavily in our mix than advertising because we
believe that we will benefit most from building a mutually beneficial relationship with the
retailers. In joining forces with the retailers to get our product to students, we will gain an
advantage of sharing advertising costs. Providing coupons or special pricing associated with the
bookstores’ current advertising is something we can leverage. In addition, the notebooks are
produced with a blank page inside the front cover as well as facing the back cover. These blank
pages will serve two purposes. They can be used by the bookstores to further advertise other
items that it wants to promote, for free, inside each notebook and/or later by local businesses that
would pay TakeNote an advertising fee to place their own print ads.
The advertising portion is the smallest because our primary consumer is a very specific
portion of the population; university students attending schools in the Dallas Fort Worth
Metroplex, therefore, a massive advertising campaign would not be the most effective use of our
funds at this time. The monies will be kept in reserve as discretionary funds to be used later in a
nation-wide rollout if we believe that the other 90% of our marketing an advertising mix would be
supplemented by such an investment. Such an investment may be necessary in larger, more
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 18 of 24
concentrated urban markets in the north-east and on the US west coast. In reviewing print
advertising rates for the local universities, the rates we ascertained are shown in Exhibit 6.
Exhibit 6
Many of the universities above also offered various discounts for larger ad sizes or bulk
rates. Additionally, the majority of them had rates for online advertising as well. Based on the
above, any undertaking of print media, or even online advertising, could easily add up to a
substantial cost with possibly minimal return. This lends further support to our efforts to focus on
personal selling and joint promotional efforts during our product’s introductory period.
Distribution
2SSN will have a simplified distribution system in order to provide low prices and better
customer service to our retailers. The distribution process begins when the order is placed to our
private provider. The provider will create the custom 2SSN to the requested specifications. Once
the orders have been made they will be shipped to the office warehouse. In most cases we will
store the 2SSN until orders have been placed by the retailers. Once retailers have placed their
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 19 of 24
orders we will ship the 2SSN directly to the store. At that point the 2SSN is placed on the shelves
and is ready to sell. (See Exhibit 7 for a flow chart of our distribution process.)
Exhibit 7 – TakeNote Spiral’s Distribution Flow
Customer Places
the order
TakeNotes Spiral
receives the
order
TakeNote Spirals
receives the
customized
notebooks
TakeNotes Spiral
places the
customized order
with the private
provider
Private provider
manufactures the
notebooks and
ships them to
TakeNotes Spiral
Notebooks are
then shipped to
the customers
and are ready for
sale
Retailers can call to place additional orders at any time. From the time of order it should
take approximately two weeks for the 2SSN to arrive. We will allow one week for the order to be
completed by our private contractor and an additional week for the 2SSN to arrive at the retailer’s
store. By maintaining a streamlined distribution process the 2SSN will be able to minimize costs
and provide a lower priced product which our targeted college customer’s demand.
The distribution channel for a new product can make or break its success. We believe that
in order for 2SSN to be successful and profitable product it should be distributed through indirect
channels. Since 2SSN will be targeting university bookstores as its primary distributors, we will
be able to provide exclusive rights to distribute and sell our notebooks to our select group of
retailers. This will provide a competitive advantage for our new product. Each semester students
arrive to the bookstore in search for books and school supplies. By selling the 2SSN in the
bookstore year round this also allows for one stop shopping by college students.
We will begin distributing the 2SSN to local college and university bookstores on and off
campus in the Dallas/ Fort Worth metropolitan area. As the 2SSN grows in popularity we will be
able to expand our distribution channels statewide and potentially nationwide. As we look to
expand the distribution of the 2SSN we foresee changing to a multi-channel marketing system. [6]
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
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The multi-channel marketing system would allow the distribution of the 2SSN include internet
sales to its distribution channels. Distributing the 2SSN via the internet will increase potential
sales and broaden the market base. We envision that TakeNote Spirals will maintain its simple
distribution channel throughout the growth of the product.
Price: discounts & incentives
In order to appeal to our target segment of college graduate students we will use a value
based pricing approach. In order for the 2SSN to be successful in the Value based pricing model
we will need to emphasis its economic value to customers. We have also differentiated the 2SSN
by including calendars and selling them in packages of two. The 2SSN has a suggested retail
price of $5.89 each or 2 for $10.00 and the 4SSN will retail for $8.59 or 2 for $15.00, well below
the competition. Many college students are strapped for cash therefore we believe that college
students will purchase the product which is lower in price and provides more features and value.
We plan to provide incentives to students who purchase the 2SSN by inserting coupons
for future product purchases. The coupons will be manufacturer’s coupons so the retailer will be
able to recover the discounts. The coupons will help to increase repeat buying and create customer
loyalty. The coupons will also help the 2SSN appeal to the price sensitive customers.
The retailer’s will be given the opportunity to receive quantity discounts. These discounts
will be for the purchase of 100 or more individual 2SSNs or 4SSN packs. This will provide our
retailer’s a higher profit margin than the leading multi-subject notebook competitors and when
retailers make a higher profit margin they are more likely to advertise and sell such products.
By being the low cost provider of notebooks the 2SSN will need to maintain this
competitive advantage versus the competition. Entering the market at a low price will help ensure
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 21 of 24
a loyal customer base. College students will never be rich and will always be looking for the best
economic value. For that reason, we will need to maintain our lower overhead and costs to sustain
our differentiation as the low cost provider of notebooks for the college student marketplace.
Product Launch and National Rollout
The introduction of Take Note spirals will be initiated at the regional level and the
introduction of the new product will be primarily focused on the larger university setting at first in
order to allow for as much exposure as possible to larger student bodies. This should have some
initial impact on our sales and revenues in addition to positioning ourselves nicely for future
growth with additional exposure in the appropriate market segments. Over the next year we will
begin a more extensive product rollout with more diversification and service to smaller
universities, technical schools, and professional or trade schools.
We will focus our marketing efforts initially on the market segment of the population that
we are trying to enter and penetrate. This is a segment of the population that places a higher level
of importance and emphasis on higher education, organization, and time management. Obviously,
we will be targeting the graduate and professional/graduate students who normally take two
courses per semester on average. There are those, of course, who take up to four classes per
semester if they are completely dedicated to full-time schooling; however the overall trend in
today's environment seems to favor the “working student” who averages two courses. Many of
these students have already established careers, have a higher level of disposable income, and are
more discriminating than the average undergraduate student, yet the value proposition this
product offers these students is no less important and is probably far more meaningful.
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 22 of 24
In order to reach this segment of the population, our first contacts will be with retailers
like university bookstores and local bookstores close to the university campuses. We will attempt
to gain exposure by securing shelf space on either side of our competition’s notebooks.. This
should give us some initial exposure and an opportunity for the consumer to have some early
"hands-on" experience with the product. In the longer term however, it will be our plan to market
directly to the consumer via web based marketing. This will allow the customer to log on and
browse TakeNote Spirals’ product line much like consumers can now do with sites like
Amazon.com, etc. It will also allow us the opportunity to set up a web-based community of users
to exchange information and ideas about various education related topics. This should help us to
create some “buzz” among college consumers and allow for other marketing opportunities.
Overall, this should also allow us to control or cut our overhead costs and it could also assist in
our efforts to offer a more customized product to the student.
Limitations of the Product and Potential threats to Success:
As we enter what appears to be a maturing market, we will need to be keenly aware of the
competition and the need to continually work at differentiating ourselves from our competition
through the use of our unique value proposition. A risk we face is not distinguishing ourselves
enough to capture the needed market share in order to maintain a healthy and profitable business
model. Another risk is not having the appropriate distribution channels and supplies of product in
place, thereby damaging our initial entry and impacting our initial sales revenues negatively.
These could spell disaster. Still, the largest risk we face is our longevity. Being a mature
market, the competition is bound to be fierce and if we are able to capture the eye of the
consumer, we will likely capture the eye of our competitors as well. A larger company with the
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 23 of 24
necessary capital could easily copy our product and compete on price, thereby weakening our
value proposition. That is why we are seeking a patent on the design of the 2SSN and 4SSN. Our
interests will best be served if we continue to monitor the competition closely and perhaps look
for opportunities to be purchased by a larger company. This would help us to avoid head to head
competition with a much larger company while also reaping some financial rewards. When we
are successful with this product launch, then looking for other opportunities to diversify and grow
will be critical because a constant flow of innovation will be crucial to our success and growth.
Conclusion
TakeNote Spirals, LLP has developed the 2SSN and 4SSN multi-subject pocket folder
spiral notebooks to meet the needs of today’s hard working full and part-time university student.
The patent pending design not only incorporates all of the durability components students need,
but also includes important convenience features such as easy to use monthly calendars as well as
pocket folders for class papers and handouts. TakeNote Spirals’ low overhead and targeted sales
and distribution strategies also allow its notebooks to be extremely cost competitive with its
competitors less expensive multi-subject “value” notebooks, (which lack the 2SSN and 4SSN’s
convenience features i.e. calendars) and much less expensive than their pocket folder spiral
notebooks. Furthermore, the 2SSN and 4SSN’s combination of durability and convenience for a
competitive price will also allow TakeNote Spirals to rapidly acquire a significant percentage of
sales and market share in the college student market place for multi-subject spiral notebooks.
But what really makes the 2SSN and 4SSN products winners, is the fact that they were
designed by “today’s university student” for “today’s university student.” We put the needs of our
customers 1st, which is also a formula for success for any product in any marketplace in the world.
TakeNote Spirals, LLP. Charles Laffiteau
Marketing Plan July 29, 2009
Page 24 of 24
References
[1] National Ctr. for Education Statistics http://nces.ed.gov/programs/projections/projections2016/
[2] Grosset, Jane M. “Patterns of integration, commitment, and student characteristics and
retention among younger and older students” Research in Higher Education, Volume 32, Number
2 / April, 1991: 159-178
[3] http://nces.ed.gov/fastfacts/display.asp?id=98
[4] http://www.nextdayflyers.com/ndf/sites/ndf/product.php?fuseaction=11
[5] http://www.thetradeshowdisplaystore.com/literature/observe.htm
[6] Winer, Russell S. Marketing Management 3rd
Ed. (Pearson Prentice Hall: New York) 2007
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