supplier quality webinar
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8/10/2019 Supplier Quality Webinar
1/23
Supply Chain Excellence
Webinar LeaderJeffrey Richards
Director, Global Production Control and Supplier Quality
Jeffrey.Richards@delphi.com
mailto:Aloysius.Gomes@delphi.commailto:Aloysius.Gomes@delphi.com -
8/10/2019 Supplier Quality Webinar
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Background
QUALITY.
the Merriam Webster dictionary defines it as
a high level of value or excellence.
Although always focused on quality, the automotive industry is currently
mounting a renewed, intensive effort to identify and address areas of
concern in purchased products/components
especially those which are at elevated risk for exhibiting quality failures.
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8/10/2019 Supplier Quality Webinar
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In 2014, to date, Delphi has received 113 formalOEM customer complaints for problems which
have been caused by supplier non-conformances
This means that 113 times so farthis year, one of Delphis
major automotive customers hadtheir operations interrupted bya problem caused by a Delphi
supplier!
And all of Delphis divisions wereimpacted by one or more of these 113
formal OEM complaints!
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8/10/2019 Supplier Quality Webinar
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Delphi Customer Satisfaction Message
Suppliers must have a.
Zero Defect Mentality and Culture in all manufacturing sites
In order to implement.
A policy of dont receive, dont build, dont ship non-conforming
product
And thereby achieve.
True built-in quality
Previous
process/
Supplier
Dontreceive
Defects
Dontmake
Defects
Dontship
Defects
Each step of process Nextprocess/
Customer
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Zero
Defects
78%
1-24 NC
14%
25-49
NC
2%
50+ NC
6%
2013
Zero
Defects
76%
1-24 NC
14%
25-49 NC
3%
50+ NC
7%
2012
Zero
Defects
75%
1-24 NC
15%
25-49 NC
3%
50+ NC
7%
2011
Zero Defects areAchievable!Supplier Zero Defect Journey since 2011
Zero
Defects
82%
1-24 NC
13%
25-49 NC
2%
50+ NC
3%
2014 (thru June)
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Delphi Divisional Message
Ralf Weber
Manager, Supplier Quality & DevelopmentDelphi Packard
Ralf.Weber@delphi.com
mailto:Volker.Durek@delphi.commailto:Volker.Durek@delphi.com -
8/10/2019 Supplier Quality Webinar
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Delphi Divisional Supplier Quality Message
Delphi plants have received defective purchased productand, although most of the issues have been discovered and
contained by Delphi, some have made it to Delphis OEM
customers and some have even made it to the final
consumer as warranty issues.
o As a result, auto manufacturers are stepping up their scrutiny of
issues that impact vehicles.and this is not a short-term
phenomenon.it is the expected way of doing business!
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8/10/2019 Supplier Quality Webinar
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Delphi Divisional Supplier Quality Message (contd)
2. Zero -defec t m entali ty
Dont receive, dont build, dont ship defects
Ensure control of non-conforming product at the source
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8/10/2019 Supplier Quality Webinar
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Delphi Divisional Supplier Quality Message (contd)
3. Understand and com ply wi th Delphi CustomerSpecif ic Requ irements
www.delphi.com/suppliers
http://www.delphi.com/suppliershttp://www.delphi.com/suppliers -
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As you can see, there is a common, recurring theme
throughout the organization,
so.
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What is your overall role in this initiative?
Delphi is requesting that our suppliers get engaged immediately in order
to fulfill the following overall high-level expectations:
1. Focus on being proactive.
2. Reduce lead time when responding to actual non-conformances.
3. Drive this same mindset with yoursupply base.
NOW..
lets talk about the details of how to do these three things.
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8/10/2019 Supplier Quality Webinar
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The good news isno new tools or processes are required!
All that is required is conscientious application of good,
standard quality tools and processes with which you
are already familiar!
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8/10/2019 Supplier Quality Webinar
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Delphis Approach - Proactive Risk Based Audits
No longer waiting for problems
Risk drives action
Performing focused supplier audits based on risk
Complexity
Volume
History
Applica-tion
Supply Base
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Delphis Approach - Proactive Risk Based Audits (contd)
Based upon the type, magnitude, and combination of risk factors,
Delphi applies one or more of the following tools as a proactivemeasure against potential quality issues:
Layout Inspection and Functional Testing
Problem Case corrective action verification Run at Rate verification
Manufacturing Capability Assessment
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8/10/2019 Supplier Quality Webinar
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What are some risk-based tools / processes you should be using?
Failure Mode Analyses (DFMEA / PFMEA)
Focus on reducing highest RPNs
First Time Quality (FTQ)
Layered Process Audits (LPA)
Standardized Work
Line Side Reviews
OK Not OK
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8/10/2019 Supplier Quality Webinar
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The details behind your role.1. Focus on being proactive:
a. Identify areas of greatest risk for quality problems.i. Immediately review DFMEA/PFMEA documentation
and focus on reducing highest RPNs
b. Protect your customers.
i. Immediately implement proactive containment for high risk areas.
ii. Proactively notify Delphi whenever you believe a potential quality problem may have been
manufactured and shipped to Delphi.a) If Delphi receives notification of the quality problem beforeit reaches our plant, the PPM portion of your
scorecard will NOT be impacted.
c. Propose corrective actions.
i. Identify potential product/process changes which would reduce the risk and submit those
potential changes to Delphi for approval through the Supplier Suggestion/Change
Request (SS/CR) application in the Supplier Portal.
d. Implementsystemic tools to maintain ongoing compliance and facilitate
continuous improvement.
i. Risk Assessments to identify critical product/process characteristics
ii. First Time Quality
iii. Layered Process Audits
iv. Standardized Workv. Line Side Reviews
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The details behind your role.
2. Red uc e lead time when responding to actual non-conformances.
a. Immediatelyprotectyour customers by implementing containment.
b. Define the potential scope of any defect/issue within 7 days.
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The details behind your role.3. Dr ive this same mindset with your supply base.
a. Proactive risk-based audits
b. Quality review meetings and audits
c. Line Side Reviews
Delphi material is available for your use!!
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Delphis Next Steps
Follow up with many of you after this webinar.
What actions have you completed?
Integration of this message during sourcing.
As part of the quoting process, you may be asked what you are doing
in response to this initiative.
Increased level 5 PPAPs in high-risk situations.
Increased on-site annual audits in high-risk situations.
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For your information..
On August 4, 2014, we will activate a short online
questionnaire regarding your feedback about this webinar.We will provide you with a link to the questionnaire prior to
that date.
We would certainly appreciate you taking a few moments to provide us with
your feedback!
If you would like a copy of todays presentation material to use
internally and to share with your colleagues, please send an
e-mail to Mario Lee (mario.lee@delphi.com) to request this
information.
mailto:mario.lee@delphi.commailto:mario.lee@delphi.com -
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Thank you for your ongoing commitmentto continuous quality improvement!
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Questions?
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