summarize the_art_and_science_of_leadership. doc group : lodc learning how to organizational...

SUMMARIZETHE_ART_AND_SCIENCE_OF_LEADERSHIP.DOC

GROUP : LODCLEARNING HOW TO ORGANIZATIONAL

DEVELOPMENT AND CHANGE

Chapter 6 Leadership - Communication

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Ahmad J. BaniShamsah

Communication

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Managers are people who do things right, while leaders are people who do the right thing. - Warren Bennie, Ph.D. "On Becoming a Leader"

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Ahmad J. BaniShamsah

What is involved in the communication process?

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Can The Same Message Different?

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How do you know it has been properly received?

two-way communication or feedback:1. feedback will tell the sender that the

receiver understood the message, its level of importance, and what must be done with it.

2.Communication is an exchange, not just a give, as all parties must participate to complete the information exchange

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Ahmad J. BaniShamsah

few traits of active listeners:

Spends more time listening than talking.Does not finish the sentence of others.Does not answer questions with questions.Are aware of biases. We all have them...we

need to control themNever daydreams or become preoccupied

with their own thoughts when others talk.Plans responses after the other person has

finished speaking...NOT while they are speaking

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Ahmad J. BaniShamsah

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Ahmad J. BaniShamsah

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Ahmad J. BaniShamsah

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Speaking Hints

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