student provided access (spa): an su solution presented by: kevin leahy, jeff scofield, &...

Student Provided Access (SPA):

An SU Solution

Presented by: Kevin Leahy, Jeff Scofield, & Derreck PressleyDate: 8/11/2014

Session ID:

Timeline for SPA

• Seattle University established 1891• Buckley Amendment signed into law 1974• Seattle University goes live with Colleague

1998• Seattle University tires of angry emails and

phones circa 2006• Parents Link launched 2008• Student Provided Access launched 2014

Problems for Parents Link to solve

• Angry phone calls to Student Financial Services (SFS) and Registrar offices

• “I pay the bills, let me see it!”

• Students had to come into the SFS and/or Registrar office and fill out a form.

• Faculty & Staff outside of the SFS and Reg did not know if student granted access to a 3rd party.

Solutions provided byParents Link

• Easy way for students to grant access to parents or other 3rd party to academic and/or financial information

• Easy way for faculty and staff to know that the student has granted this access and whom to.

• Separate location for parent login.• Reduced angry phones to SFS and Reg… for

awhile.

Parents Link

Parents Link Operations

• Email with login information is sent to user right after access is granted by the student.

• First login requires user to setup new username & password.

Parents Link Operations

• Student can provide access to only view academic or billing information or both to 3rd party.

• Access to speak with SFS or Reg office personnel only granted through separate “Records Authorization” process

New Problems created by Parents Link

• SFS & registrar staff not able to view information as displayed in Parents Link

• Password management process troublesome for parents and students

• Two separate links: one to approve view access and the other to allow discussion of academic and/or billing information

• Student still have to fill out a form to provide access to parents link

• Frustrating phone calls from parents

Parents Link redesign goals

• Combined Records Access & Parents Link into one location: SUOnline (WebAdvisor)– Still two separate actions, however both in the

same place.

• Create New password management process• Eliminate need for records access form• Allow parents, students, and staff to see the

same information.

Student Provided Access(student side)

Student Provided Access(student side)

Student Provided Access(student side)

• Parental information will automatically appear if information provided on common application

• Student can add whomever they like even if the person isn’t already on the PREL screen.

Student Provided Access(student side)

• Two separate actions required to grant access to view and discuss information

Student Provided Access(student side)

Student Provided Access (parent side)

Student Provided Access (parent side)

• Email with login information is sent to user right after access is granted by the student.

• First login requires user to setup new password.

Student Provided Access (parent side)

Student Provided Access (parent side)

• Challenge questions to answer to reset password

Student Provided Access (parent side)

• With new password parent/other can login to SUOnline to view access granted

Presentor/sKevin Leahy leahyk@seattleu.edu

Derreck Pressley pressled@seattleu.edu Jeff Scofield scofieldj@seattleu.edu