strategic applications of emotional intelligence

Strategic Applications of EQ Jen Shirkani @shirkani | Author

Most often, success or failure in a job comes down to how we manage ourselves and how well we manage relationships with coworkers……not how much we know.

Emotional Intelligence (EQ)

IQ vs. EQ

EQ = 85IQ = 118

Poll Question

What is the predictive success correlation between high IQ and high job performance?

A. 80%

B. 5%

C. 50%

D. 25%

The EQ Edge

Source: Emotional Intelligence 2.0 / What Makes a Leader

HIGHER EARNINGSEmployees with high EQ earn an average of $29,000 more per year.

EXCELLENT PERFORMANCEWhen compared the ratio of technical skills, IQ and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels.

What Does Low EQ Look Like?

EGO

Key EQ Skills

• Self-Awareness

• Empathy

• Self-Control

• Stress Tolerance

• Flexibility

• Optimism

Self Awareness

A Tale as Old as“The Emperor’s New Clothes”

Poll Question

A study involving 39,000 global leaders found a correlation between career failure and an employee’s “inability to see one’s own faults”. Those who were out of touch with the way they were rated by others were how much more likely to derail?

A. 309%

B. 486%

C. 525%

D. 629%

Leveraging the 3 R’s: Self Awareness

RECOGNIZEYour instincts to hide weakness

READOpportunities to be vulnerable with others

RESPONDWith courage and authenticity

Empathy

Leveraging the 3 R’s: EmpathyRECOGNIZEYour own distractions and filters

READHow others are reacting to you

RESPONDAdjust your behavior to synch up and

demonstrate understanding of other POV’s

Self Control

Do business owners have a higher rate of diagnosed Attention Deficit Hyperactivity Disorder (ADHD)?

–Yes

–No

Poll Question

E-ADHD

Pair and Share

Discuss the implications of working with an employee who has a combination of low Self-Awareness and low Self-Control…

Leveraging the 3 R’s: Self Control

RECOGNIZEYour physical responses to stress “triggers”

READYour environment objectively

RESPONDTake action to prevent bad behaviors

Stress Tolerance

Leveraging the 3 R’s: Stress Tolerance

RECOGNIZESymptoms of anxiety or fatigue

READUrgent vs important

RESPONDTake a self imposed time out / negotiate deadlines, resources or workload

Flexibility

Leveraging the 3 R’s: Flexibility

RECOGNIZEInstincts or patterns of leaning into comfort zone

READOpportunities to innovate, update or enhance

RESPONDAsk for stretch assignments / learn new things on your own to stay current

Optimism

Optimism and Aging

► Researchers followed 660 residents for 22 years as part of the Ohio Longitudinal Study of Aging and Retirement

► Those with positive attitudes toward aging lived 7 ½ years longer than those with negative views

► The study factored out age, gender, socioeconomic status, loneliness and level of physical functioning

Source: Journal of Personality and Social Psychology

Leveraging the 3 R’s: Optimism

RECOGNIZEWhen your reactions are negative first

READLook for the positive or potential in situations and people

RESPONDStop negative self talk / eliminate flippant or sarcastic comments to coworkers

Key EQ Skills

• Self-Awareness

• Empathy

• Self-Control

• Stress Tolerance

• Flexibility

• Optimism

Applications of EQ

How To Develop EQ in Yourself?

• Measurement – Assessments

• Feedback from a Trusted Source

• Formal or Informal Training Programs– Find a Mentor

• Self-Paced Learning– Self-Analysis and Correction

– Reading and Exercises

• Increase Face-to-Face Communication

• Experience

Free Resources:

www.penumbra.com

Text “performpointer” to 22828

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www.linkedin.com/in/jenshirkani

www.JenShirkani.comwww.EgovsEQ.com