steven beard dl conference 2013

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At Agilisys we deliver success through innovation… working with our clients to transform services that make a difference to millions of people across the UK

26-28 Hammersmith Grove, Hammersmith, London, W6 7AW P 0845 450 1131 F 0845 450 1132 info@agilisys.co.uk www.agilisys.co.uk

© Agilisys 2013. Commercial-in-confidence.

CEO

4 December 2013

26-28 Hammersmith Grove, Hammersmith, London, W6 7AW P 0845 450 1131 F 0845 450 1132 info@agilisys.co.uk www.agilisys.co.uk

Steven Beard

FEAR ANDIGNORANCE

CULTURE IS ONE OF THE MOST SIGNIFICANT BARRIERS TO DIGITAL TRANSFORMATION

Source; MIT Sloan Mgmt/CapGemini 2013 survey

WHERE CULTURE PLAYS A PART

HOW DO WE CREATE SUCH A

CULTURE?

RECOGNISEAND REWARD

ACKNOWLEDGE THAT DIGITAL ISN'T AT ODDS WITH PEOPLE

IP PARTNERS

INFORMATICSIDENTITY

MANAGEMENT

AP

Is

Voice

Any Doc

Digital

ENGAGE“Managing Behaviours”

Self-learning

Citizen

Need

Assisted

Automated

Straight-through-Processing

Voice

Processing

Systems

CitizenSelf-

service

POWERING THE ‘DIGITAL AUTHORITY’