state of the iana nov ‘05 david conrad vancouver icann meeting 11/29/05
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State of the IANANov ‘05
David ConradVancouver ICANN Meeting
11/29/05
State of the IANA, Vancouver ICANN, Nov '05
Overview
• Introduction• First Impressions• IANA Automation Efforts• Root Zone Statistics• Observations• How You Can Help• Summary
State of the IANA, Vancouver ICANN, Nov '05
Introduction
• IANA: “We’re from IANA, we’re here to help” Bringing you Names, Numbers, and Resources since 1972(ish)
• New staff in the IANA David Conrad (IANA GM), Kim Davies (Names Liaison), Sarah Trehern (Project Specialist)
• Not new staff in the IANA Barbara Roseman (IANA Operations Manager), Michelle Cotton (Project Specialist), Naela Sarras (Project Specialist), Pearl Liang (Project Specialist)
State of the IANA, Vancouver ICANN, Nov '05
Who Am I?
• I’ve been mucking about in the Internet since 1983… Team lead for one of the first commercial TCP/IP
Implementations for the IBM PC Joint IBM/University of Maryland project
Worked on the University of Hawaii/NASA/NSF PACCOM project Brought first Internet connectivity to AU, HK, JP , KR, NZ
Employee #7 at Internet Initiative Japan, Inc. First commercial ISP in Japan
Founder and first Director General of APNIC Executive Director of Internet Software Consortium
Led the BINDv9 development effort Founder and CTO of Nominum, Inc.
High performance name and addressing technologies Been author/co-author on several name/address RFCs & IDs
• Proviso: “I’m new here”
State of the IANA, Vancouver ICANN, Nov '05
What IANA Does
• Root Zone Management• Protocol Parameter Registry Management Protocol numbers, port numbers, Private Enterprise Numbers, etc.
• Internet Draft Review• IPv{4,6} Address Management• Autonomous System Number Management• .INT Registry
State of the IANA, Vancouver ICANN, Nov '05
First Impressions
• Being new at IANA (and having a bit of background in IANA related activities) I noticed a few things… Staff very dedicated and hard working Operations are relatively smooth
If less automated than desired Infrastructure lacking
Albeit usually functional
• But… “Everything is wonderful until you know something about it” – Dzoey
Much to clean up
State of the IANA, Vancouver ICANN, Nov '05
IANA Staff
• Currently 7 full-time employees 2 Managers, 1 Liaison, 4 Project Specialists Looking to hire 1-2 more
Another Liaison and another Project Specialist
• Why so many people? More to do than you might think. Almost everything IANA does is technically trivial, but…
Conforming to policies and contractual obligations Almost all non-technical and externally constrained
Playing catch up “Mistakes were made”
State of the IANA, Vancouver ICANN, Nov '05
IANA Organization
Kurt PritzVP, Operations
Michelle CottonProject Specialist
Naela SarrasProject Specialist
Pearl LiangProject Specialist
Sarah TrehernProject Specialist
Barbara RosemanOperations Manager, IANA
Kim DaviesNames Liaison
VacantNumbers Liaison
David ConradGeneral Manager, IANA
Paul TwomeyPresident/CEO
ICANN
State of the IANA, Vancouver ICANN, Nov '05
Operations
• 2.5 FTE dedicated to Root Management High priority due to geo-political realities
• Internal processes reasonably well defined Many exceptions to standard processes
Most requests are unique in one way or another
• Even most simple requests have a tortuous path to take For example…
State of the IANA, Vancouver ICANN, Nov '05
Receive and Validate Root Zone Modification
State of the IANA, Vancouver ICANN, Nov '05
Sub-Optima
• Multiple ticketing system Request Tracker (http://bestpractical.com/rt) “All ticketing systems suck. RT sucks less’
“That Which Shall Not Be Named” Home grown, does some things better than RT
• Multiple database MySQL, MS Excel, MS Access, text files Same data in multiple places
• No consistent data collection Few metrics
State of the IANA, Vancouver ICANN, Nov '05
Root Zone – number of new tickets
0
5
10
15
20
25
30
35
40
38383 38411 38442 38472 38502 38533 38564 38595 38625 38656
new requests Linear (new requests)
AKA Feb, ‘05 AKA Nov, ‘05
Max: 34 (Aug)Min: 15 (Feb)Total new requests for ‘05: 220Slightly increasing trend
State of the IANA, Vancouver ICANN, Nov '05
Root Zone – number of completed tickets
0
10
20
30
40
50
60
38383 38411 38442 38472 38502 38533 38564 38595 38625 38656
completed requests Linear (completed requests)
Max: 55 (Aug)Min: 9 (Feb)Total completed requests for ‘05: 249Trend increasing more quickly than new tickets queue reduction
AKA Nov, ‘05AKA Feb, ‘05
State of the IANA, Vancouver ICANN, Nov '05
Root Zone – number of tickets in queue
0
10
20
30
40
50
60
70
80
90
38383 38411 38442 38472 38502 38533 38564 38595 38625 38656
queue size Linear (queue size)
Max queue depth: 81 (Apr)Min queue depth: 18 (Oct)Queue size being reduced,Queue projected to be empty: Apr ‘06
AKA Nov, ‘05AKA Feb, ‘05
State of the IANA, Vancouver ICANN, Nov '05
Root Zone – processing time in days
(Open requests projected to 18 November)
0
20
40
60
80
100
38383 38411 38442 38472 38502 38533 38564 38595 38625 38656
processing time in days (completed tickets) processing time in days (projected) Linear (processing time in days (completed tickets))
Max: 103 days (Feb)Min: 8 days (Oct)Trend decreasing to externally constrained minimum
AKA Nov, ‘05
AKA Feb, ‘05
State of the IANA, Vancouver ICANN, Nov '05
Observations
• Data quality issues for collecting statistics Data collection improvements needed (and planned) Data presentation improvements under development
• Root Zone processing New ticket rate increasing, but processing them quickly to maintain and improve IANA service.
• Much of the delays people experience now are due to queue depth or external delays Queue being reduced Fighting history and historically driven circumstances
State of the IANA, Vancouver ICANN, Nov '05
Insufficient Automation
• Not a very heavy load for Root Management But very, very sensitive
Politically, economically, and religiously, not technically
• Many IANA tasks require significant human intervention However not as much as is currently the case
• IANA is currently evaluating automation systems to aid Root Management E-IANA: evaluation underway
Hampered by confidentiality statements “reg-soft”: code to be delivered soon
DNSSEC focus Home grown: under development (sort of)
ICANN IT has lots of things to do
• IANA (now?) not affected by NIH Syndrome
State of the IANA, Vancouver ICANN, Nov '05
Selected Critical Requirements
DNSSEC zone signing
External callout for validation, variable policy
Email interface with multiple authenticators
DNSSEC child delegation handling and pass-through
External audit-ability (per requester)
Web interface ideally with differentiated access
DNSSEC data validation
Internal audit-ability of everything
Local and remote programmatic APIs for special tool development
State of the IANA, Vancouver ICANN, Nov '05
My Vision for IANA
• IANA is a service organization. Really. No, Really.• Our customers are (in alphabetic order, not
priority): IETF/IESG/IAB Regional Internet Registries TLD Registries (existing and new) International treaty organizations
• Goals Responsiveness and communication Accuracy and correctness Excellence in service
Goal Question Metric “Customer Satisfaction Survey”
“Always make new mistakes” Never repeat old ones
Restore trust in IANA
State of the IANA, Vancouver ICANN, Nov '05
How You Can Help
• If you run into a problem, let me know mailto://iana@iana.org (for now)
Soon: mailto://issues@iana.org (ticketed) mailto://david.conrad@icann.org +1-310-301-3869 (my direct line)
• Help with IANA services in beta testing Provide feedback
• Critique existing IANA services Constructive critiques preferred
State of the IANA, Vancouver ICANN, Nov '05
Summary
• Most IANA processes improving• More automation necessary
Request validation and processing Data collection and presentation
• Mistakes were made (understaffing, wrong staffing, de-emphasis/de-prioritization) but ICANN has taken extensive steps to never repeat them Much higher priority and emphasis, new staff, increased budget, new focus on responsiveness, efficiency, and automation
State of the IANA, Vancouver ICANN, Nov '05
Questions?
¿?
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