starbucks ppt

Overview• Public • (NASDAQ: SBUX)Type

• Restaurants• Retail coffee and tea• Retail beverages• Entertainment

Industry

• Pike Place Market in Seattle, Washington (1971)Founded

• Zev Siegl, Jerry Baldwin and Gordon BowkerFounder(s) • Seattle, Washington, U.S.Headquarters

• 17,000+Number of locations

• Howard Schultz, Chairman, President and CEO

• Troy Alstead, Chief Financial Officer• Stephen Gillett, Chief Information Officer

Key people

Overview• Whole bean coffee• Boxed tea• Made-to-order beverages• Bottled beverages• Baked goods• Merchandise• Frappuccino beverages• Smoothies

Products

• CoffeeServices

• ▲ US$9.77 Billion (FY 2009)[1]Revenue

• ▲ US$391 Million FY 2009)[1]Net income • 128,898 (2009)[3]Employees

Risk Management

training

surveillance

supply chain

programs

Reduces risk and keeps up

with Rapid growth

13 syllabl

e mantra

Protect people

Enable missio

nSecure assets

Risk Management

Functions of Starbucks Security team identifying risk investing in risk mitigation measures that show

return on investmentsauthenticating partners

trusted agents and goods providers building a global view of operations that reports

exceptions keeping coffee buyers safe on trips to Indonesia

and Ethiopia helping coffee baristas understand what to do if

there's an attempted robbery monitoring coffee shipments from farm to

roasting plant to corner store.

Risk Management

Design elements also provide for lighting and clear visibility into stores.

Future enhancements call for furniture designed to help consumers protect their handbags and laptops

Functions of Starbucks Security team

Risk Management

"Enterprise Security Platform" a central security facility

converges enterprise and physical security

Monitors critical facilities, retail stores conditions around the globe.

Risk Management

“Container security” a key part of supply chain management

uses video monitoring of  loading facilities capture images of loading and sealing containers with

"container security devices" magnetic device that tracks

closing of the container doors its opening temperature and humidity along its journey

detects tampering

Starbucks rejected using RFID or GPS devices as not worth the cost

Risk Management

Policies

company policies set by cross functional governance

electronic policy library built to help employees know what to do and how to do it

Risk Management