staff development focusing on team building & conflict management teresa e. simpson edld: 5345...
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STAFF DEVELOPMENT FOCUSING ON TEAM BUILDING & CONFLICT MANAGEMENTTeresa E. SimpsonEDLD: 5345 Human Resource Development – Fall 2008
The Division of Student AffairsLamar University
Vice President for Student Affairs
Associate Vice President for Student Affairs
Assistant Vice President for Student Affairs
Book Store – Manager
Career & Testing Center – Director
Greek Life – Vice President
Call Center - Director
Dining Hall – Director
Health Center – Director
Housing – Director
International – Coordinator
Montaigne Center – Director
Orientation – Coordinator
New Student Programs - Coordinator
Recreational Sports – Director
Student Council – Vice President
Student Center – Director
Volunteer Service - Coordinator
Goal
Develop a Professional Development Committee for the Division of Student Affairs
CAS Council for the Advancement of Standards In Higher Education
Part 5: Human Resources Programs and services must have a system for regular
staff evaluation and must provide access to continuing education and professional development opportunities, including in-service training programs and participation in professional conferences and workshops.
Mission Statement:Division of Student Affairs
Lamar University’s Division of Student Affairs, as an integral part of the educational process, is dedicated to fostering a supportive caring campus community where students are empowered to learn and achieve their fullest potential.
Objective
Team Building: to understand and appreciate similarities and differences in the personalities of your fellow team members can help you function better. Implement a team building program utilizing assessment tools.
Conflict Management: to assist individuals in a variety of settings understand how different conflict styles affect personal and group dynamics. Implement a conflict management program utilizing the TKI-Thomas Kilmann Conflict Mode Instrument.
Expected Outcome
Develop a collaborative approach to Team Building and Conflict Management.
Provide adequate training for Directors under the Division of Student Affairs that are transferable to their department’s supervisor’s.
Department Administrators would become proactive in the area of staff development.
Activity: Understanding the Importance of Team Building
Step One: Design Workshops The Four Building Block of Great
Leadership Vision Interpersonal Style Communication Problem solving/Decision making
Interpretive Report (understand your MBTI – TYPE)
Activity: Cont.
Activity: Cont.
Aligning Strategy & Culture Interpretive Report for Organizations
Developing a Common Language for Self-Awareness Team Report
Improve Communication and Team Building with the MBTI Instrument Administrators have embraced the MBTI instrument as a
tool for communication and now have a common language to describe their personal preferences and the preference of others.
Work Styles Report: Enhancing the Two-Way Communication in Organizations
Interpretive Report LPI -Leadership Practices Inventory Interpretive Report for Organizations Team Report Work Styles Report: Enhancing the Two-
Way Communication in Organizations
Activity: Cont.
Assessment Tools
Activity: Understanding Conflict and Conflict
ManagementStep 1: Develop Professional Development
Workshops Understanding Conflict and Conflict Management
What is conflict management: Why learn more about conflict and conflict
management? How do people respond to conflict? Fight or Flight? What modes do people use to address conflict?
Competing, accommodating, compromising & collaborating What factors can affect our conflict modes? How might you select your conflict management style? How might staff/faculty apply this information to
improve their conflict management skills?
Activity: Cont.
Learning About Your Conflict Modes/Individual Reflection
Step 2: Use the Thomas-Kilmann Conflict Mode Instrument Profile and Interpretive Report Two dimensions of behavior
Assertiveness-the extent to which the individual attempts to satisfy his or her own person’s concerns.
Cooperativeness – the extent to which the individual attempts to satisfy the other person’s concerns
5 methods of dealing with conflict: Competing Collaborating Compromising Avoiding Accommodating
Activity:
Listening Step 3: Improving listening skills is one approach
to improve conflict management skills. Studies show that only about 10% of us listen
properly. Read the article by Raudsepp.
Raudsepp, E. (2002) “Home Listening Skills to Boost Your Career,” Available on the World Wide Web at
http://www.careerjournal.com/myc/climbingladder/20021224-raudsepp.html
Take the listening quiz. Develop an action plan for improving your listening
skills.
Suggestions for Further Activities
The book 50 Activities for Conflict Resolution contains 25 activities for self-development on conflict. Activities include:
The Role of Values in Conflict Resolution Resolving Conflict through Planning Evaluation Your Conflict Resolution Skills Uncovering the Hidden Agenda
Timeline
Establish Division – Professional Development Committee Train/Certify Professional Staff Members to
administer tools: LPI, Myers Briggs & TKI. School Districts: Utilize your School
Counselors..they would LOVE this! Program should launch each academic year. Assess Program at the end of each academic
year. Continue to provide staff development through
Professional Development Committee.
Assessment
CAS Professional Standards for Higher Education 2003 Part 13: Assessment and Evaluation
Programs and services must conduct regular assessment and evaluations. Results of these evaluations must be used in revising and improving programs and services and in recognizing staff performance.
Principal Competencies and Standards
Domain II – Instructional Leadership Competency 006
Principal knows how to implement a staff evaluation and development system to improve the performance of all staff members, select and implement appropriate models for supervision and staff development, and apply the legal requirements for personnel management.
Competency 007 The principal knows how to apply
organizational, decision-making, and problem-solving skills to ensure an effective learning environment.
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