ssm40 implementation strategy
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Build a successful strategy for SAP Solution Manager
Statewide ASUG Chapter Meeting, Oklahoma & TexasFebruary 29, 2008
Winni Hesel, Partner
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What we’ll cover
› Solution Manager Overview› How to build a strategy› Most FAQ’s on Solution Manager› 1 slide on Enowa
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What does Solution Manager Provide?
SAP Solution Manager
Implementation
Administration/Operations
Service Desk
Change RequestManagement
CRM CRM CRM
DEV QA PRD
BI BI BI
DEV QA PRD
ECC ECC
Upgrade DEV Upgrade QA
R/3
DEV
R/3
QA
R/3
PRD
R/3
Staging
SolutionLifecycle
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Issue Management/User Support Change Management
Change Request Management
Business Process Repository (BPR)
Solution Directory
Repositories/Directories (Foundation for the other areas)
Document Repository
Project Repository
System Admin/Operations Support Implementation/Upgrade Support
SAP Solution Manager
Implementation/ Upgrade Support
System Admin/Operations Support
Issue Management/ User Support
Change Management
Repositories/Directories
Configuration & Development Mgmt
Business Process Structure (BPML)
Global template functionality
ASAP Roadmaps and Templates
Document Management
E-learning
Project Administration
Test Management
Service Desk
Solution Manager Diagnostics
Solution Administration
Service Level Management
Solution Monitoring
Business Process Monitoring
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Examples for Solution Manager Benefits
› Central toolset for managing SAP landscape makes administrators much more efficiente.g., central dashboard for viewing alerts, tools on the
horizon for centrally managing print and background jobs
› Projects, support, testing, and system configuration are all aligned to a process-oriented business modelImproves IT and business’ understanding of what is
neededSignificantly reduces preparation for upgrades, rollouts,
etc.
› Changes are managed in a more sophisticated waye.g., software updates are pushed out and can be
reviewed centrally before applying
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Quick Tour – Implementations & Upgrades
› ASAP methodology and content have been integrated into Solution Manager
› ASAP tools have been discontinued› New RunSAP roadmap just out
• Implementation For initial implementation
› Solution Management For technical system administration activities during implementation and after go-live
• Technical Quality Management For the Technical Quality Managers involved in SAP AGS engagements
• Upgrade For moving to a new version of SAP
• Global Template For defining scope, configuration, and other solution components in preparation of
rolling out to other divisions, countries, entities
Available Roadmaps:
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Quick Tour – (Re-) Document your solution
› Structure of your business processes, with configuration, test cases, etc., attached
A three-level hierarchy representing your business processes, in your terms, across systems
Replaces the Excel-based BPML Is defined during Blueprint (is a deliverable of the
Blueprint phase) Becomes the framework to which other solution
components are linked Can adapt SAP standard scenarios provided through
Business Process Repository
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Quick Tour – Document Management
› Load documents to business processes structure nodesRepository for accepted deliverables/completed work
products
› Manage document development Reviews and approvals, check-in/check-out, version control
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Quick Tour – Config. & Develop. Management
› Configuration tables and development objects can be linked to your business process structure
Currently selected business process
Relevant items from IMG in satellite system
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Quick Tour – Test Management
› Test Workbench is embedded within Solution Manager Load reusable repository of test cases Integrated with Business Process StructureCan link and execute recorded eCATT test scripts (for testing
SAP and Web applications)
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Quick Tour – System Administration
› Direct access to satellite system to complete activitiesVia System Landscape Directory
› Centralized task planning, scheduling, and trackingStandardize activities across the landscape & set frequenciesAttach documentation (e.g., instructions)Automated task log, create and deliver standard activity report
Central system admin task list
Details, logbook, instructions per task
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Quick Tour – System Monitoring
› Leverages CCMS, Early Watch Alerts
› Centralized monitoring of:System PerformanceDatabase Performance
› Business Process MonitoringMonitoring information by
business scenario and system component
› Jobs, Output Administration Associate jobs with business
processes
› Define escalation paths, automate warnings
› Conduct Trend Analysis
System landscape summary report
System availability report
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Quick Tour – Service Level Management
› Based on Early Watch data› Centralized, consistent data collection and availability
Effective SLM is enabled by centralization of administration and reporting activities
› Data IntegrationIncorporates Early
Watch Admin data on SAP systems and info on Java-based systems
› Reporting & AnalysisCentral performance
historyAutomated delivery of
reports with receiver dependent on performance rating
KPI targets, history
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Quick Tour – Service Desk
Provides Solution
1
Creates Message
Customer
SAP ServiceMarketplace
SAP
or
SAP Support
3
Forwards Message
Provides Solution
4Provides Solution
Finds Solution
2
Searches for Solution
Customer’ssolution database
SAP Notes databaseService productsBest practices DB
End UserSolutionSupport
SAP system SAP
Solution Manager
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Quick Tour – Solution Manager Diagnostics
Key capabilities:• Central Configuration Display • Central Log File Viewer • Software Change Tracking • Portal Monitoring and Single
Activity Trace • HTTP Analysis • JAVA Thread Dump Analysis • JAVA Performance Analysis
with WilyTech Introscope • Load tests with Mercury
LoadRunner
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Quick Tour – Change Request Management
› Transport Management with workflow control and integrated change administration
› Central management of maintenance across SAP landscape
› Integrates with Service Desk
› Group changes into maintenance cycles, urgent requests, etc.
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What we’ll cover
› Solution Manager Overview› How to build a strategy› Most FAQ’s on Solution Manager› 1 slide on Enowa
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Key starting point for your strategy
Discovery Evaluation Implementation/Upgrade Operations
SAP Solution Composer
SAP Solution Manager
Scenario and Process Content Repository
Build/Upgrade RunPlan
I am hereI am here
I am here I am here
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Checkpoint: Landscape size
› Landscape: Size matters!Do you have just a single DEV/QAS/PRD SAP R/3 system
landscape?Or … do you have 3x23 SAP R/3 boxes (DEV, QAS, PRD), 4x3
SAP BW, 2x3 SAP CRM, 2x3 SAP APO … let’s say 93 boxes, and all of them on different releases?
DG1 TGQ PGT
DR1 TRQ PRD
DB1 TBQ PBW
DS1 TSQ PSR
DI1 TIQ PIN
DE1 TEQ PEX
DP1 TPQ PPI
DC1 TCQ PSC
DL1 TLQ PLC
DT1 TTQ PTR
ERP2005
BW3.5
SRM5.0
GTS7.0
Portal7.0Int
Portal7.0Ext
PI7.0
SCM5.0
LiveCache
EHS
Solution Manager
4.0
PSM
DG1 TGQ PGT
DR1 TRQ PRD
DB1 TBQ PBW
DS1 TSQ PSR
DI1 TIQ PIN
DE1 TEQ PEX
DP1 TPQ PPI
DC1 TCQ PSC
DL1 TLQ PLC
R/34.6c
BW3.5
SRM5.0
R/34.6C
XI
BW7.0
PI7.0
SCM5.0
LiveCache
PSM PSM
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Checkpoint: Your SAP initiatives
› SAP Initiatives: Complexity matters!Single initiative, sequential approach, stabile environment
› e.g., already on ECC6.0 and only want to add BW in 2008?Many overlapping initiatives by region/division or systems,
many systems to upgrade at various points in time› e.g., adding SCM, APO in Europe while rolling out SAP BW to
Latin America, having to deal with two carve-outs and three acquisitions
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Decision flow to identify your starting point
New customer?
Implementation/Upgrade1
Solution Monitoring2
Service Desk3
Change Request Management4
Upgrading to a new
release or enhancing solution?
Solution change control
challenges?
Need better infrastructure for end-user
support?
System performance
problems, complex landscape, or
downtime?
No
Yes
Yes Yes Yes Yes
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Where do you go next – Three key options
SAP Solution Manager Utilization
selective complete
selectivecom
plete
2
1
3Integration Benefits
First
Quick Wins First
Combined Approach
Solu
tion
Man
ager
Fun
ctio
nalit
y
There are multiple ways to reach the highest benefit level. Selection of the “right” path for you depends on your biggest pain points, present/target
solution environment, and IT strategy.
= Starting Point = Intermediate solution
= Optimal solution
› Try to reap the benefits of both scenarios Hybrid approach3
› Use selected functionality company-wide to address pain points that can be addressed quickly
Reap quick wins first1
› Use the full SAP Solution Manager functionality for selected company areas
Reap integration benefits first 2
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How others did it – Example 1
› Consumer Goods Company - largeInstalled Solution Manager 3.2 (mainly to play with and
do some proof of concept) with some solution documentation included
Started initiative to upgrade to 4.0Started initiative to implement Change Request
ManagementStarted initiative to build global template from AS-IS
landscape of 3+ regional systemsTime elapsed: 18 months from startOwner: Global SAP Competency CenterKey challenge:
› Getting the business and system owners involved and coordinated across regions
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How others did it – Example 2
› Global Roll-Out Program Identified Solution Manager as the central support tool
› Only implementation/roll-out functionality will be usedInstalled Solution Manager 4.0Received initial training from SAP (3 days)Identified one SAP R/3 4.6c system that best represented
the business scenarios, and had 90% of the business processes active that were needed for the rollout
Used RBE Plus to populate Solution Manager with the AS-IS (processes)
Enhanced the AS-IS by bringing former ASAP project documentation into Solution Manager
Kicked off for rollout from the US to Europe and ChinaTime elapsed on preparation for kick-off: 3 months
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How others did it – Example 3
› Mid-size chemical companyDid not use Solution Manager for net new SAP
implementation during 2006After go-live, Solution Manager 4.0 was installedService desk was initiated to provide their new SAP
help desk with a solution to record, follow up, and close tickets, as well as document their SAP solutions
› Help desk had not been using any third-party ticket tracking tool
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Summary: Key points for your strategy
› Key drivers for strategy definitionWhere you are in the solution lifecycleComplexity of your landscape and what third-party
tools you useWhat your project/initiative roadmap looks like
(alignment!)
› Other tipsEveryone’s strategies will differAlignment with your overall IT strategy and your
ongoing initiatives is importantYour application management organization may require
some change› e.g., centralization, re-organizing who owns the change
control process
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What we’ll cover
› Solution Manager Overview› How to build a strategy› Most FAQ’s on Solution Manager› 1 slide on Enowa
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FAQ’s on Solution Manager
› What is Solution Manager?A platform that provides integrated content, tools
and methodologies for implementing, supporting, monitoring, upgrading, and operating your enterprise SAP solutions
Basic idea of Solution Manager was to share tools and methods with customers and partners, and to streamline support between SAP and its customers
› Why do I need it?At the minimum, you need it to access SAP support
as well as to access patches, service packs, etc., for all SAP NetWeaver components
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FAQ’s on Solution Manager (cont’d)
› What hidden costs are to be expected?Additional cost for the Solution Manager landscape
› Min. 2- or 3-tier recommendedCost for external help to support Solution Manager
setup/implementation project(s)Talent not easily found in the market
› Very few knowledgeable consultants› Not all SAP partners have adopted SAP’s Solution Manager
Solution Manager does not “solve” all problems› Additional cost for new interfaces or “connectors” to
third-party toolsGetting Solution Manager populated with your AS-IS
business processes is a separate service (i.e., RBE Plus service)
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FAQ’s on Solution Manager (cont’d)
› How can I load my “configuration” in Solution Manager?You don’t. The configuration of your R/3, CRM, etc.,
system itself will stay completely in the respective component system.
Configuration should be executed “through” Solution Manager, but is never executed or loaded “into” Solution Manager.
› How does transport management work in Solution Manager?It’s handled in ChaRM (Change Request Management)
› Can you use Solution Manager’s Service Desk without implementing any third-party software?Yes.
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FAQ’s on Solution Manager (cont’d)
› Has Solution Manager been enhanced to be equal or better than ASAP?ASAP still remains to be the methodology; all related
tools, accelerators, project maps, etc. have moved into Solution Manager and are now fully integrated and enhanced
› Do “end users” use Solution Manager?Yes, if … implementation, upgrade, eLearning, or
service desk is used
› I have Solution Manager 3.2. Should I upgrade to or re-install 4.0?Upgrade and migration tools not at the level where
they should be. Most customers decide to do a new install for 4.0.
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FAQ’s on Solution Manager
› Does Solution Manager help me document and track my requirements?There is no dedicated place for it, but you can store your
requirements as documents in each project
› Can I extend the levels in the business process structure? i.e., level 1: Business Scenario, level 2: Business
Process, level 3: Business Process Step and associated transactions
No. The structure is set and can’t be changed.
› Can the Business Process Repository (BPR) (as delivered by SAP) be modified?No. You can copy it to a project and change it there, but
the Business Process Repository (BPR) itself will remain the same.
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FAQ’s on Solution Manager
› How does the BPR get updated?SAP provides “content releases” (look for ST-ICO,
current: 150, SP13), which include updated content for documents, accelerators, business processes, etc.
› Can I export a BPML out of Solution Manager?No. Your business scenario/process structure is your
BPML, which can be exported to Excel.› ASAP used to offer a report to do this, but Solution Manager
doesn’t include one.
› Is the Knowledge Warehouse (KW) within Solution Manager (for managing documents) a full license of KW?No. You are limited to project documentation.
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FAQ’s on Solution Manager
› How do I do sizing for my Solution Manager system(s)?Best resource is the separate sizing guide from SAP (12
page document) available on the SAP Service Marketplace *
› Go to Solution Manager Order Information Technical Requirements
› What happens when Solution Manager is down?The more modules/areas you have live on Solution
Manager, the bigger the impact› Implementation teams will be troubled because they will
have no access to configuration and documentation – you could re-open SPRO in the component systems …
› Monitoring of your landscape is not possible› Tickets/messages can’t be recorded or worked on
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FAQ’s on Solution Manager
› Can you use Solution Manager out-of-the-box without any customizing?No. You need to execute basic customizing and
maintain your landscape at the minimum.
Solution Manager Module
Moderate Config. Required
Significant Config. Required
Comment
Monitoring X Landscape and other basic settings such as alerts, need to be set up
Service Desk X Authorization, workflow, ticket status, etc. – tying to affected business process optional
Implementation X Status settings, connection to SAP-help, landscape, etc.
Upgrade X Moderate settings such as status settings, roadmap, and landscape
Change Request Management
X Workflow set up
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For more info, go to …
› Presentations, help documents, SAP tutorshttp://service.sap.com/okp *
› SAP Online Knowledge Products for SAP Solution Manager; free for all customers and partners
› New book from SAP – SAP Solution ManagerMatthias Melich and Marc O. Schäfer, SAP
Solution Manager (SAP PRESS, 2007)
› SAPinsider SAP Solution Manager SeminarChicago, May 19-21 (planned)Copenhagen, June 4-6 (planned)Los Angeles, July 21-23
* Requires login credentials to the SAP Service Marketplace
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What we’ll cover
› Solution Manager Overview› How to build a strategy› Most FAQ’s on Solution Manager› 1 slide on Enowa
© enowa llc. All rights reserved.
1 slide on Enowa
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Contact us …
› Phone: (610) 296 3641
› eMail: rick.place@enowa-consulting.com› Meet us at these SAPinsider events:
SAP Solution Manager Seminar - www.sapsolutionmanagerseminar.com
We have Solution Manager project experience at these selected clients and over 15 more!!
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