special event server training. objectives of training eliminate over-serving of adult alcohol...

Special Event Server Training

Objectives of Training Eliminate over-serving of adult alcohol

consumers Eliminate underage access to alcohol (<21) Protect integrity of event and participating

individuals Diminish the chances of injury or death to

event attendees Diminish chance of criminal charges to server Diminish chances of civil litigation to:

server – licensee – insurer – city/county Provide a safe event environment for all that

attend See that our customers get home safely

Underage Access + Over-serving Facts

Indoors alcohol sales:- 8-10% sales to underage- 50% sales to intoxicated

customers Special Event Outdoors sales:

- 50% sales to underage- 90% sales to intoxicated

customers

* U of M Epidemiology Department

Servers have REAL Responsibilities!

REAL consequences of over serving customers:- Public safety for the roadways and

community- Litigation may target YOUR personal

income and property Our responsibility is to protect the public Helping your customers get home safely

Results of over serving and youth access

Public intoxication Inappropriate conduct Fights Crime Violence Vandalism Assault Car Crashes Injury Death

Criminal Penalties for Over Serving and Providing Alcohol to Minors

Misdemeanor $1000 / 90 Days / Both

Gross Misd $3000 / 1 Year / Both

Felony $$$$ /Over 1 Yr / Both

Minnesota State Law

Providing alcohol resulting in “death or great bodily harm ” : Felony charges (340A.701).…acting within the scope of employment…by selling, bartering, furnishing, or giving alcoholic beverages to a person under 21 years of age if that person becomes intoxicated and causes or suffers death or great bodily harm as a result of the intoxication.

Civil suit - Server- Licensee (owner)- Insurance provider- City/County

Serving and Selling Considerations

Controlled consumption area? Wrist banding legal drinkers (right wrist) Changing colors of bands daily Assure wristband is checked on every sale Limit number of beverages per sale (1-2) Distinct cups for alcohol Specific size beer containers (12 oz.) Ending sales minimum of 1 hour before

closing

Additional Considerations No drinking on the job! Separate responsibilities of

- Age ID / wrist banding- Ticket sales- Serving of alcohol

• Server assumes all liability• Security staff throughout crowd• Communication with Law Enforcement• Zero tolerance for unacceptable behavior

Keys to Successful Event!

Assure staff skilled in:- Recognition of intoxicated customers- Identification of underage customers- Recognition of fake ID’s- Cutting customers off - refusing sales- All decisions involving alcohol in Policy

Manual (mitigating factor if problems)- Assurance that all staff read and understand policies and follow without fail!- Understand compliance check possibility

Your Job Responsibilities Monitor customer behavior Be alert to impaired customers Be alert to adults buying for minors Engage in conversation to assure

competency and ability to consume additional alcohol

Deny admission and/or alcohol request if impaired

Potential ViolationsServers & Owners

Sell, barter, furnish, give alcohol to an “obviously intoxicated” person

Serving Rules of: - Green (non intoxicated appearance)

- Yellow (behavior suggesting problems)

- Red (obviously intoxicated) Obviously Intoxicated?

Judicial Opinion:

“The standard for determining whether a person is obviously intoxicated” is:

“when exercising reasonable powers of observation, one sees, or should see that the buyer is intoxicated”.

Signs of Intoxication? Strong odor of alcohol Slurred speech Staggered gait Eyes: red, watering, glazed Level of consciousness / awareness Poor coordination Loud

Belligerent Argumentative Fighting/hostile Change in personality Knowing # of drinks consumed Other inappropriate conduct Other signs?

Checking ID’s

Acceptable ID’sMN Statute 340A.503 Subd. 6

Proof of age for purchasing or consuming alcoholic beverages may be established only by one of the following:1. A valid drivers license or identification card issued by

Minnesota, another state, or a province of Canada and including the photograph and date of birth of the licensed person

2. A valid military identification card issued by the United States Department of Defense

3. A valid passport issued by the United States or 4. In the case of foreign national, by a valid passport5. Tribal ID

Minnesota DL and ID Adult and Minor

Canadian ID’s

Military ID’s

Passport Book + Passport Card

Canadian Passport

Mexican Passport

Tribal ID’s

ID Checking Guide

P.L.A.N. to Check ID’s

P: Photo MatchL: Legal Age to BuyA: Acceptable ID Appearance and

conditionN: Not Expired Card

Clipped ID’s

Alcohol Restriction

Serve Smart

Refuse to serve intoxicated customers

Refuse to serve under age customers

Refuse to allow intoxicated customers into your event

Refuse to allow impaired customers to leave your business and driveDo your part in keeping our roads and our communities

safe!

Thank You!