south florida hdi aoy & it industry award celebration dec 13, 2011

IT Industry Awards and Holiday Celebration

South Florida HDI ChapterDecember 13, 2011

Agenda

• 2:00 – 2:30 Networking & Registration• 2:30 – 2:45 HDI Updates• 2:45 – 3:30 Jessica McNelly TEKsystems• 3:30 – 3:45 Break• 3:45 – 5:00 Video, meet our candidates,

announce winners• 5:00 – 6:30 Celebrate!!

HDI Updates

• Welcome to 3rd Annual AOY and IT Industry Award Event

• Experience, Knowledge & Relationships• Welcome Southwest Florida College!!

– Consider starting an HDI Student Chapter• HDI SE Region Officer of the Year

HDI National Conference

• April 24-27, 2012 in Orlando, Florida• Interact with more than 1,600 support practitioners• Discuss real-world situations, and deliberate viable

solutions• Discover emerging trends, innovations, and examine

valuable best practices.• 8 In-depth tracks• 13 Pre-con sessions• 80 Sessions• 6 Keynote speakers• Expo Hall with over 100+ vendors

Top 5 Benefits to Attending HDI 2012 Annual Conference & Expo

1. Develop your professional network2. Learn “How to Win an Unfair Fight,” meet

an Olympian, and learn with “It’s Not Over Until You Win!”

3. Make the most of your training budget4. Gain topic-specific expertise5. Stay on the cutting edge of industry trends

Membership Benefit

• Win a Kindle?• Must be a member• Special Event Pricing

– Silver $100– Bronze $10

What’s coming in 2012

February 29, 2011, 8 AM to 3 PMMalcolm Fry

Metrics for the Service DeskBased on ITIL 2011

Rock Stars!!!

• How do you recognize and show appreciation to your employees?

• What makes an employee go above and beyond?

Thank you to our Sponsors!

Platinum

Silver:

Web:

How many members does South Florida HDI chapter have?

Trivia Question

How many members does South Florida HDI chapter have?

94

How many HDI chapters exist in the

United States?

Trivia

How many HDI chapters exist in the

United States?

60

Presenter

Jessica McNellyDirector of Business Operations

TEKsystems

The State of the Market: Trends, Perceptions and Realities in Today’s IT Industry

Jessica Montes McNelley Director of Business Operations

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• Who am I?

• Who is TEKsystems? • Leading provider of IT staffing solutions, human capital management expertise, and IT services

• How we understand the IT market

Relationships with IT Consultants

› 70,000+ IT consultants deployed annually

› Maintain relationships with 81% of the North American IT workforce

› Speak with over 100,000 IT professionals weekly; meet with 30,000 face to face weekly

Introduction

Relationships with Managers and IT Organizations

› 5,500+ customers, including 82% of the Fortune 500

› Over 100 locations throughout North America with over 2,000 recruiting specialists (4,000 full time employees)

› Conduct quarterly and annual surveys of IT leaders, consultants and clients

• Who are you?

18

Agenda

• Introduction

• IT market overview• A historical perspective• IT skills demand

• What’s shaping today’s IT industry

• Matching talent with opportunity• Networking• Retention

• Questions

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Historical View of IT Skill Demand

Source: U.S. Bureau of Labor Statistics (BLS), 2011; “The Dice Report”, Dice, March 2011

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 20110.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

Annual U.S. IT Unemployment Rate Annual U.S. Unemployment Rate (Overall)

Annual Miami Unemployment Rate (Overall) Annual Miami IT Unemployment Rate

Unemployment Rate

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How Did We Get Here?

› Mainframe Equipment

1960s – 1970s› Personal Computers

1980s › Internet Services

1990s

› Business Applications

2000s

Source: InfoWorld, April 2000; “The Future of IT Services: Five Threats to the Industry, and What External Service Providers Need to Do”, Gartner, August 18, 2010; “Bureau of Economic Analysis, 2010

21

Top 10 Business Priorities

› Increasing Enterprise Growth

› Attracting and Retaining New Customers

› Reducing Enterprise Costs

› Creating New Products and Services (Innovation)

› Improving Business Processes

› Implementing and Updating Business Applications

› Improving Technical Infrastructure

› Improving Enterprise Efficiency

› Improve Operations

› Improving Business Continuity, Risk and Security

Top IT Initiatives in 2011

What have companies been doing over the last 12 months?

Source: “IT Executive Outlook Survey”, TEKsystems, 2010Source: “CIO Survey”, Gartner, January 2011

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Impact on IT Organizations

CIOs are still being asked to “do more with less”

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010-30.0%

-20.0%

-10.0%

0.0%

10.0%

20.0%

30.0%

40.0%

IT FTEs as % Employees - Y/Y ∆ IT Spending - Y/Y ∆

Source: “IT Key Metrics Data 2011”, Gartner, December 17, 2010

% of IT Employees vs. IT Budget

› Achieve Return on Investment (ROI)

› Balance operating costs and quality

› Improve systems

› … All while reducing capital expenses

23

Distribution of IT Staff

Distribution of IT Staff by Technology Domain

Source: Gartner IT Key Metrics Data (December 2010)

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Impact on Management and Technicians

It’s the People!!!!!!

Source: “IT Executive Outlook Survey”, TEKsystems, 2011

Management Technicians

NetworkingRecruiting / hiring the right technicians (technically and culturally)

Internal and external job seeking

Retention Keeping high quality technicians What makes you stay in / leave a position

How are you impacted?

96%Agree that the success of any IT initiative greatly depends on the people driving it

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Table Discussions - how are you impacted?

Management Technicians

Networking

What is your top challenge to assembling high quality IT teams?

What resources do you use when finding a job?

Retention

As we emerge from the recession, what types of things are you doing to retain your IT workers?

What are the top three best aspects of working in your IT department? What would cause you to seriously consider leaving your company for a new opportunity?

Questions for consideration:

26

Matching Talent with Opportunity – Networking

Management

What is your top challenge to assembling high quality IT teams?

of IT leaders report that attracting talent/screening is the top challenge to assembling high quality IT teams

49% of employers have caught outright lies on resumes

– the number of resumes HR managers receive on average for each IT opening

$300 billion – how much employee turnover cost US businesses in 2009

2-7 times his/her salary – the cost of replacing an employee

65% of all openings are filled through referrals and internal movement

#1 – ranking of referrals as a source of external hires

Source: “IT Executive Outlook Survey”, TEKsystems, 2011Source: CareerBuilder Survey, 2010Source: Career Expert Offers Advice for Today’s Displaced Workers, CareerBuilder, 2010 Source: Bureau of Labor Statistics, 2010

Source: Top 5 Hiring Mistakes and How to Fix Them, Synergy Solutions, 2010 Source: Source of Hire Survey, Career Xroads, 2011

40%

>50

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Matching Talent with Opportunity – Networking

Technicians

What is the likelihood you would use the following resources to find a job?

Source: “IT Professional Perspectives Survey”, TEKsystems, 2011

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Matching Talent with Opportunity – Retention

Management

As we emerge from the recession, what types of things are you doing to retain your IT workers?

Source: “IT Executive Outlook Survey”, TEKsystems, 2011

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Matching Talent with Opportunity – Retention

Technicians

What are the top three best aspects about working in your IT department?

Source: “IT Executive Outlook Survey”, TEKsystems, 2011

30

Matching Talent with Opportunity – Retention

Technicians

What would cause you to seriously consider leaving your company for a new opportunity?

Source: “IT Executive Outlook Survey”, TEKsystems, 2011

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Management• The importance of relationships; maintain access to a vast network of technicians

• Get connected: industry associations, staffing firms, social media, etc.

• Screen carefully, hiring people who are the right technical and cultural fit

• Proactively plan for short- and long-term human capital needs

• Provide access to various training and development opportunities

Technicians• Job boards are good; relationships are better

• Get connected: industry associations, staffing firms, social media, etc.

• Understand the landscape: trends, market, culture, etc.

• Recognize the needs – how can I help do more with less?

• Focus on development, including technical and soft skills

Takeaways

THANK YOU FOR YOUR TIME

Questions?

Jessica Montes McNelley

Director of Business Operations

P 305-640-1721

F 305-640-1772

jmontes@teksystems.com

What ranking did the South Florida HDI Chapter reach in 2010 for Circle of

Excellence?

Trivia

What ranking did the South Florida HDI Chapter reach in 2010 for Circle of

Excellence?

4th

Special Award

South Florida HDI Officer of the Year

15

How many platinum sponsors does South Florida HDI chapter

have?

Trivia

Number of Plati num Sponsors?

5

Who was last year’s South Florida HDI

Analyst of the Year Winner?

Trivia

2010 – 2011 AOY Winner

Carlos NegronCarnival Cruise Lines

Rock Stars!!!

• How do you recognize and show appreciation to your employees?

• What makes an employee go above and beyond?

2012 HDI South Florida Analysts of

the Year

Chris Jimenez

Nominating Manager: Daniel Roberts

Christopher embodies our mission to provide superior quality customer support to the

students, faculty, and staff.

South Florida HDIAnalyst of the Year

Nominee

is hereby granted to:

Chris JimenezDecember 13, 2011

Lazlo Martinez

Nominating Manager: Ray Naranjo

Lazlo is a very passionate agent who always goes the extra mile to get the issue resolved.

South Florida HDIAnalyst of the Year

Nominee

is hereby granted to:

Lazlo MartinezDecember 13, 2011

Raquel Robinson

Nominating Manager: Sony Fenelon

She is passionate about the service center and often advocates for the customer when

working with other IT members who do not understand customer service or does not

care.

South Florida HDIAnalyst of the Year

Nominee

is hereby granted to:

Raquel Robinson

December 13, 2011

Oliver Sonntag

Nominating Manager: Wendy Stutzman

I am nominating Oliver because of the quality of his work and because he consistently out

performs his peers in regards to the volume of cases that he handles.

South Florida HDIAnalyst of the Year

Nominee

is hereby granted to:

Oliver SonntagDecember 13, 2011

Matthew Wander

Nominating Manager: Lynn Johnson

Matthew is very knowledgeable in his field and his colleagues seek advice and respect his

opinions.

South Florida HDIAnalyst of the Year

Nominee

is hereby granted to:

Matthew WanderDecember 13, 2011

Joslyn Bailey-White

Nominating Manager: Sean Genoway

Matthew is very knowledgeable in his field and his colleagues seek advice and respect his

opinions.

South Florida HDIDesktop Support

Technician of the Year Nominee

is hereby granted to:

Joslyn Bailey-WhiteDecember 13, 2011

Daniel Calzadilla

Nominating Manager: Michelle Cueto

Daniel ("Danny") exemplifies good customer service and strong technical skills. He strives

to assist his peers and customers and his managers.

South Florida HDIDesktop Support

Technician of the Year Nominee

is hereby granted to:

Daniel CalzadillaDecember 13, 2011

Colin Thomas

Nominating Manager: Wendy Stutzman

He has worked many long hours and does his very best to please everyone of us users of

desktop and laptop devices.

South Florida HDIDesktop Support

Technician of the Year Nominee

is hereby granted to:

Colin ThomasDecember 13, 2011

And the WINNER is...

CONGRATULATIONS!

CompleteMeetingSurvey

Name 3 things you receive if you have

an HDI Silver Membership?

Trivia

1. Local Chapter Membership ($75 Value)

2. Focus Book Ser ies & Annual Practi ces & Salary Report ($240)

3. Support World Magazine ($79)4. Discounts on conferences, events

and tra in ing ($100 min)5. Onl ine resources , webinars ,

research corner, whitepapers ($1000+)

Silver Membership

Total Value $1494

Volunteer?

WANT TO JOIN A WINNING TEAM?

Sharing Experiences, Knowledge & Relationships

Welcome

• New Board Members• VP of Special Events

– Eli Halabu, Robert Half Technology• VP of Membership

– Steve Olsen, First Call Headsets• VP of Programs

– Matt Walter, Robert Half Technology

• Raffles• Surveys• Join us for

billiards and drinks

Let’s Celebrate

Thank You

• Find us on Facebook• https://www.facebook.com/soflahdi• Find us on Twitter• @HDI_So_Florida• Find us on LinkedIn