sodexo mobile pay€¦ · open the sodexo world app click on ‘pay a merchant’ and then ‘pay...

SODEXO MOBILE PAY

DOWNLOAD THE APP AND LINK YOUR CARD

Download and install the benow app

and complete the registration process

DOWNLAOD AND INSTALL THE APPS

Download and install the Sodexo World

app and complete the registration process

Click on ‘More’ and then

click on ‘Manage Accounts’

Click on ‘Add New Account’

LINK YOUR MEAL CARD TO THE BENOW APP

Click on ‘Sodexo’

You will receive an OTP on your

registered mobile number/ email address

Enter 16 digit card number

and 3 digit CVV number

LINK YOUR MEAL CARD TO THE BENOW APP

Enter the OTP on this screen Your card is now successfully

linked to the benow app

INITIATING A PAYMENT TRANSACTION

Open the Sodexo World App

Click on ‘Pay a merchant’ and

then ‘Pay now’

Scan the Sodexo Mobile Pay

QR Code sticker displayed at

the merchant outlet

INITIATING A PAYMENT TRANSACTION

Enter the transaction amount

Click on ‘Sodexo’ Enter your 4 digit Card PIN

and then click on ‘Next’

INITIATING A PAYMENT TRANSACTION

Your transaction will be processed Your transaction is complete

SEND TRANSACTION CONFIRMATION TO THE MERCHANT

TRANSACTION CONFIRMATION TO MERCHANT

If the merchant does not receive the

same, click on the ‘Send Confirmation’

option on transaction success screen

For every successful transaction

the merchant will receive an SMS

confirming transaction success

OR

Click on ‘History’ and the

home screen

Click on the 3 dots against the

transaction for which you

need to send confirmation

TRANSACTION CONFIRMATION TO MERCHANT

You will be prompted to enter

the merchant's mobile number

Click on ‘Send Confirmation’Enter the mobile number and

click on ‘Submit’

REQUEST FOR A REFUND

REQUEST FOR A REFUND

Click on ‘History’ and the

home screen

Click on the 3 dots against the transaction

you need to cancel/ request a refund

If you have entered a wrong amount or for some reason need to cancel the transaction/ request for the refund, follow the below steps

Click on ‘Refund Request’ option

REQUEST FOR A REFUND

Select the reason for refund from the

drop down / enter the reason for return

The merchant will receive an approval code

Enter this approval code here

If the refund is successful, your

card account will be credited

Cardholder

1234567890

VIEW CARD BALANCE

VIEW CARD BALANCE

Tap on a card number that has

been linked to the app

A pop-up screen will display

your current card balance

Click on ‘More’ and then

click on ‘Manage Accounts’

VIEW CARD TRANSACTION HISTORY

VIEW CARD TRANSACTION HISTORY

Tap on the 3 dots against the

number for which you wish to

view the transaction history

Select the ’Transactions’ optionClick on ‘More’ and then

click on ‘Manage Accounts’

Your Sodexo Card transaction

history will be displayed

HOTLIST/ BLOCK CARD

HOTLIST/ BLOCK A LOST OR STOLEN CARD

Tap on the 3 dots against the

number for which you wish to

view the transaction history

Select the ‘Hotlist’’ optionClick on ‘More’ and then

click on ‘Manage Accounts’

Click on ‘Proceed’ if you are sure

that you want to block your card

THANK YOU

BENEFITS AND REWARDS SERVICES