social and emotional intelligence in ai and agents filecomputers in human behavior, 37, pp. 94-100....

Daniel McDuff

Social and Emotional Intelligence in AI and Agents

Applications

Personal Assistance

Education

Transportation

Gaming

Health and Care

Marketing

Governance

Applications

Personal Assistance

Education

Transportation

Gaming

Health and Care

Marketing

Governance

For an assistant to truly become valuable to the user, it must be natural to interact with and engaging.

• T Bickmore and J Cassell. 2001. Relational agents: a model and implementation of building user trust. Proceedings of the SIGCHI conference on Human factors in computing systems, pp. 396-403. ACM.

• J Gratch, N Wang, J Gerten, E Fast, and R Duffy. 2007. Creating rapport with virtual agents. International Conference on Intelligent Virtual Agents, pp. 125-138. Springer.

• GM Lucas, J Gratch, A King, and LP Morency. 2014. It’s only a computer: virtual humans increase willingness to disclose. Computers in Human Behavior, 37, pp. 94-100.

For an assistant to truly become valuable to the user, it must be natural to interact with and engaging.

• T Bickmore and J Cassell. 2001. Relational agents: a model and implementation of building user trust. Proceedings of the SIGCHI conference on Human factors in computing systems, pp. 396-403. ACM.

• J Gratch, N Wang, J Gerten, E Fast, and R Duffy. 2007. Creating rapport with virtual agents. International Conference on Intelligent Virtual Agents, pp. 125-138. Springer.

• GM Lucas, J Gratch, A King, and LP Morency. 2014. It’s only a computer: virtual humans increase willingness to disclose. Computers in Human Behavior, 37, pp. 94-100.

Sensing Camera

Physiological measurement (PPG)

Camera

Facial expressions

Scene Understanding

Cellphone

Personal Agent

Activities + Experience Sampling

Microphone

Speech-to-Text and Sentiment

Voice prosody

Example

PSI

Physiology (HR, HRV, Respiration)

Facial Actions and Expressions

Speech Sentiment

Voice Tone/Prosody

Scene Understanding + Object Detection

Webcam and Microphone

Multimodal

Combining modalities consistently improves recognition performance and can help generalize affect recognition.

Longitudinal

Emotions are short-lived and moods are longer, detecting an emotion without knowledge of a persons typical behavior is hard.

Personalized

Interpersonal variability is large, often larger than cultural or other demographic variability.

age gender culture

years men women migration

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Learning Across Datasets

Anonymized/Aggregated

Large-scale Meta Data

Dataset A Dataset B Dataset C