smart cities : putting people first

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Service design for smart cities, citizens and government authorities

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“We’re designing future services and a dashboard for citizens”

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“A dashwhat? - It’s like teletext aye? I can get my holidays and find out where the road works are?”

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Smart cities have become a commoditised market with a displaced focus

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Smart cities initiative provides us with a unique opportunity to take on deep system problems with helpful constraints

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We design future services based on user needs, not on what technology dictates

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We design for user needs and think in journeys

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“We’ve got no way of simply documenting dog poo or overflowing bins. We just do it with cameras and email photographs to the council but that is time consuming”

- Community Council member, Southside

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Personas and use cases help institutions and stakeholders work together on meeting needs

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When I (citizen) see a crime, I want to report it on my phone and attach evidence so I can better inform the police

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Co-design and testing iteratively

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“I’d like to be able to speak to my bin, find out where my waste is going at the point of contact. Having to go through pages and pages of a website isn’t going to inspire me to do good” – Citizen, Glasgow

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Balancing both user needs and making services more efficient

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Road repairs and waste collection alone account for 85% of citizens contact to the Council.

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User research democratises design decisions to come back to making things work for people

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This is a cultural journey not a technology journey

We are SnookPeople by Default Sarah Drummond

Good technology (and design) should be invisible

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We’re seeing a shift to prototyping city initiatives

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We run an annual global CycleHack Event

Now in it’s 3rd year, we invite people around the world to run their own event

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30+ CITIES AND GROWINGFROM 3 CITIES IN 2014, TO 25 IN 2015, 2016 HAD OVER 50 CITIES SIGNED UP

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AustralasiaAustralia                           SydneyAustralia                           Melbourne

AsiaUnited Arab Emirates      DubaiLebanon                          BeirutTaiwan                             TaipeiPhilippines Manilla

EuropeTurkey                              IstanbulSpain                               JaveaSpain                              BarcelonaGermany                          BerlinGermany                          WiesbadenBelgium                           BrusselsLuxembourg                     Luxembourg CityPortugal                            LisbonEngland London              (East London)England London              (Campden)England London              (central)England                           CambridgeEngland                           Manchester

England                            ChesterfieldScotland                         Loch LomondScotland                         GlasgowScotland                         DundeeFrance                           ParisIreland                            DublinGreece                            AthensGreece                            KalamataItaly                                 RomeNorway                          BergenNorway                           OsloSpain MadridSpain                               BarcelonaNetherlands               AmsterdamNetherlands                GroningenCzech Republic Prague

North AmericaCanada                          MontrealCanada                          VancouverMexico                           Mexico CityUSA, TX                        Round RockUSA, CA                        SacramentoUSA, AL                         Birmingham

South AmericaColumbia                       MedellinBrazil                             São Paulo

Africa

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Smart cities cannot be procured

They must be a living organism involving people, data and projects

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“To make innovation happen: Impact agenda, research, teaching and knowledge exchange, need to come together.”

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Network investment VS. Product investment

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Council and local authorities as facilitators for ‘innovation’

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Democratic renewal and more efficient ways of tagging dog poo

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wearesnook.com @wearesnook

sarah@wearesnook.com

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