skim lecture @national conference on technoly, innovation & chnge management cbt feb,5,2011

Advanced Center for Informatics & Innovative Learning (ACIIL), IGNOUHonorary IT Adviser to CAG of India

Ex-DDG(NIC), Ministry of Comm. & ITEmeritus President, eInformation Systems, Security, Audit Association

President, Cyber Society of India

Delivered @ Sri Krishna Institute of Management, Kuniamuthur, Coimbatore

Feb, 5, 2011

Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011

Agenda

• Recent Technological Developments & Drivers of Knowledge/Information Economy

• KM & Society• Innovation & Productivity• Standards & Assurance• Governance Maturity Model• Set an ( Ideal Graduate) Follow Good

Leadership Build an Enterprise/Nation

Important Notable Quotes• “Ever since men began to modify their lives by using

technology they have found themselves in a series of technological traps.” Roger Revelle

• “Privacy is where technology and the law collide.” --Richard Smith (who traced the ‘I Love You’ and ‘Melissa viruses’)

• "Technology makes it possible for people to gain control over everything, except over technology"

John Tudor

Important Notable Quotes

• Productivity and Innovation are the strongest determinants of standard of living in the knowledge-based society, and provide the only direct route to recession-proofing the economy, and achieving broad economic and social benefits.

• Research performance is a robust predictor of productivity and innovation

• Innovation is at the heart of productivity growth

Principles of Good Governance

• Leadership• Selflessness• Integrity• Objectivity• Accountability• Openness• Honesty

• Humane Governance• Should be Creative• Uses Knowledge for

National Wealth and Health creation

• Understands the economics of Knowledge

• High Morality

Typical Global Scenario

• Cyberspace is Dynamic, Undefined and Exponential

• Countries’ need dynamic laws, keeping pace with the technological advancements

• In a Virtual Space, Netizens Exist, Citizens Don’t!

• Trust in E-environments

• Lack of a mature IT society

• Absence of Single governing body

• Legislation

• High skill inventory

• Reduce fear of being caught

• Disgruntled Employees

Global Issues with Governance of Cyberspace

• Information Technology & Business: current

• status and future

• Does IT matter? IT--enabled Business

- Role of Information, Information Systems

- In business

- Role of information technology in enabling business

- IT dependence

• Changing Role of the CIO

• Web 2.0 and 3.0 and governing cyberspace

• eBusiiness, eHealth, eBanking, eGovenance

• Current Challenges and Issues

12/02/07 Suny BUFF Lecture 27th Nov 2007 7

The drivers and emerging trends in the Digital/Information age

Economic

Drivers

Social Drivers

Citizens

Community Organizations

Other Governments

Businesses

Employees

Common Needs

These changes impact the fundamental way that organizations compete in the digital/information age.

Industrial AgeFoundation for

Economic Development

Digital/Information Age

Control of Natural Resources Control of KnowledgeCompetitive Advantage

Protection of Assets/Resources

Open/Competitive

Rapid (re)inventionIncrease Scale Expansion

Business Environment

Labor Intensive Jobs Process-Related WorkWork Outsourced

Decision MakingHierarchical Collaborative

Key AssetsHuman Resources, Information & Technical Infrastructure

Physical Resources

Geographic Scope GlobalRegional

MEDIATING FACTORSMEDIATING FACTORS:: Environment Environment Culture Culture

Structure Structure Standard Procedures Standard Procedures Politics Politics Management Decisions Management Decisions Chance Chance

ORGANIZATIONSORGANIZATIONS INFORMATION INFORMATION TECHNOLOGYTECHNOLOGY

17 Myths of KM

• A. The Nature of Knowledge• 1. “Knowledge is always a plus”

• transformational innovation and disruptive innovation

• 2. “Knowledge always helps innovation”• 3. “Knowledge is sticky”• 4. “The concept of knowledge is infinitely

extendable”

17 Myths of KM

• B. The nature of Knowledge Sharing• 5. “Knowledge can be transferred”• 6. “Knowledge-sharing is always a good thing”.• 7. “Knowledge is more important than values”• 8. “People always want to have better knowledge”• 9. “The task of KM is to enhance the supply of knowledge”• 10. “There are structural solutions to the lack of demand

for knowledge”• 11. “KM is the same for all organizations”

17 Myths of KM

• C. The impact of knowledge sharing• 12. “Knowledge is the only sustainable competitive

advantage”• 13. “Knowledge management will transform the business• landscape”• 14. “KM succeeded and no one knows it”• 15. “It was the IT vendors who killed KM”• 16. “The right question to ask is: how do you make

knowledge-based organizations?”• 17. “Knowledge is the raison d’etre for organizations and

explains competitive advantage”

New Important Evolving Technologies

• 6T (IT, BT, NT, ET, CT and ST)

• Digital Cocooning,

• Insperience (Indoor + Experience),

• Web Identity (Avata, MiniHome,…),

• Consumption Curator,

• Ubitizen (Ubiquitous + Citizen),

• DMB (Digital Multimedia Broadcasting),

• TPS (Triple Play Service: Internet +Tel+ Broadcast)

• Grid Computing

• Ubiquitous Technology

New Environmental ChangesNew Environmental Changes

SpaceSpace:: Real Space (Physical) Real Space (Physical) Cyber Space (Electronic) Cyber Space (Electronic) Ubiquitous Space (Cross Space)Ubiquitous Space (Cross Space) TimeTime:: Local Time Local Time Global time (Need) Global time (Need) through Real-time Systemsthrough Real-time Systems (Communication) (Communication) SpeedSpeed:: Mbps Mbps Gbps Gbps Tbps (Tera: 10 Tbps (Tera: 101212)) Pbps (Peta: 10Pbps (Peta: 101515) () (Velocity of Light)Velocity of Light) MediaMedia:: Analog Analog Digital Digital Hybrid Hybrid SystemSystem: : Centralized Centralized DistributedDistributed Integrated Integrated

The Connectivity Paradigm

• The Physical Connectivity• The Economic Connectivity• The Electronic Connectivity• The Knowledge Connectivity• The Spiritual Connectivity

How to be an Innovative Organization

• Create a Strategic Vision• Establish Innovation as a Priority• Create Organizational Structures that Promote

Collaboration• Establish Processes to Convert Idea to Innovations• Allocate Resources• Train Workforce on Creativity Tools• Measure & Communicate Results• Recognize Creative Behavior• Reward Innovative Results

Innovation at all Levels

• Cost• Culture• Time to Implement• Productivity• Knowledge Retention• People Retention• Return on Vision

FUTURE CORPORATIONS’NEW GENERATION HR POLICY

• To cover all type of Employees• Must attract, hold and make productive people and develop long-term

relationship, knowledge• Outside information-gather, analyze and filter and use & reuse.• Spot, Pat & Develop Change Agents• Big Ideas-Fuse, Infuse & Diffuse• Cost

• Reduced• Controlled

• Assets• To Grow and Nurture

KM & Community• Despite the rise of virtual technologies, the physical work environment

is still a major factor in knowledge workers performance• Creating a knowledge friendly culture and a productive work

environment, fending off bureaucracy; helping to create and nurture such a community

• Looking at Intellectual Capital created in relation to the resources deployed

• Managers of knowledge workers often have to be knowledge workers themselves; they are “ player/coaches”.

• Getting the right balance of playing and coaching is critical, but is quite difficult

• The fate of advanced economies depends upon making knowledge workers more productive Peter Drucker

Evaluating KM Strategies

• Cost• Culture• Time to Implement• Productivity• Knowledge Retention• People Retention• Return on Vision

A combination of Technology, Innovation, Leadership and Inspired Workforce-Ingredients for Enterprise/India Development

• The economic strength is powered by competitiveness

- The competitiveness is powered by knowledge power.

- The knowledge power is powered by Technology and Innovation.

- The Technology and Innovation is powered by Resource Investment.

- The Resource investment is powered by Revenue and Return on Investment.

- The Revenue is powered by Volume and repeat sales through Customer Loyalty.

- The customer loyalty is powered by Quality and value of products.

- Quality and value of products is powered by Employee Productivity and innovation.

- The Employee Productivity is powered by Employee Loyalty, employee satisfaction and working environment.

- The Working Environment is powered by management stewardship.

- Management stewardship is powered by Invisible leadership

Knowledge @ Work

• Should have Autonomy & Associated Responsibility

• Continuous Innovation should be built into the KW’s Job.

• Continuous Learning & Continuous Teaching should be part of the Job

• Judgments rather than Measures dominates KWs’ Productivity

Knowledge Is PowerPerformance of Organisations• What's the path to better learning, better

collaboration, and a better way to measure how well or poorly an organization is performing?

• For many organizations, the answer is Knowledge Management.

Innovation & Productivity through ICE Technologies• Quantity, Quality, Customization/Personalization & Price are equal• Better Packaging and Integration of Services• Efficient Delivery and Distribution Management• TCO minimized & ROI Increased• Stronger Brand Imaging and better Innovative & effective Marketing• Better CRM and CEM• Better SCM & ERM• Better HRM (Innovative New Generation HR Policies for Growth &

Employee Retention)• Creation, Evaluation and selection of appropriate, affordable &

sustainable Technologies

Evaluating KM Strategies

KNOWLEDGE WORKERS VS

MANUAL WORKERS

• Own the means of Production

• Totally Portable and Carry Enormous Value (ASSET)

• Organization Need them than they need the Organization

• Jobs Needs them• Convert this knowledge

into Performance Productivity & increase the Capacity of the Organization

• Carry valuable Experience

• Knowledge grown with experience

• Useful only at their Place of Work

• They need a Job

Knowledge Workers

Manual Workers

CIO & CEO Business Led Info.strategy

CIO & CMO Competitive Edge & CVP

CIO & CTO Cost-Benefit Optimization

CIO & CFO Shareholder Value Maximization

CIO & CHRO Employee Performance and Rewards

CIO & Business Partners Virtual Extended Enterprise

CXO Internal Strategic Alliances

Capital Productivity (ROI, EVA, MVA)

Material Productivity (60% of Cost)

Managerial Productivity (Information Worker)

Labour Productivity (Enabled by IW)

Company Productivity Micro

Factor Productivity Macro

The Productivity Promise

“IT Regulations and Policies-Compliance & Management” CREATIVITY VS COMMAND CONTROL

• Too much Creativity

results in anarchy• Too much command &

control Kills Creativity• We Need a Balancing Act In IT Regulations and Policies-Compliance & Management

Governance Components• Project Governance• IT Governance• Legal Governance• Security Governance• Human & Humane Governance

Cyber Governance Components• Environmental & ICT

Infrastructure

• Operational (logistics Integration)

• Technology (synergy & Convergence)

• Network (multi Modal Network)

• Management (HRM & SCM &CRM)

• Impact (feed-back correction)

Operational Integration (Functional)

Professional Integration (HR)

Emotional/Cultural Integration

Technology Integration

Standards, Standards, Standards

• Security• Audit• Interoperability• Interface

(systems/devises/comm.)• Architecture/Building

Blocks/Reusable

• HCI (Human Computer

Interface)• Process• Environmental

(Physical, Safety)• Data Interchange

& mail messaging• Layout/Imprint

Importance of Group Standards -no one standard meets all requirementsISO 27001/BS7799 Vs COBIT Vs CMM Vs ITIL

MissionMission

Business ObjectivesBusiness Objectives

Business RisksBusiness Risks

Applicable RisksApplicable Risks

Internal ControlsInternal Controls

ReviewReview

Information Lifecycle Management Sophistication

Level 1, the "reactive" phase is labor-intensive and automation-deficient. Level 2, the "efficient" phase features intelligent storage management. Level 3, the "responsive" phase manages business content. Level 4, the "business-driven" phase

provides a unified view of both business and IT by taking advantage of a single database to look across the assets and business needs of the whole enterprise.

Transition: Insurance Assurance &

Assurance Layered Framework• Insurance• Audit

Pre, Concurrent, Post• IT Audit

• Environmental• Operational• Technology• Network• Financial• Management• Impact

• Electronics Continuous Audit

• Certification• Assurance

• Management & Operational Assurance

(Risk & ROI)• Technical Assurance

(Availability, Serviceability & Maintainability)

• Financial ASSURANCE• Revenue Assurance

(Leakage & Fraud)• Legal Compliance &

Assurance (Governance)

GOOD Governance Maturity ModelGOOD Governance Maturity Model

“Regulations and Policies-Compliance & Management”

Pre-requisites Physical Infrastructure and Mind-set

• PAST: We have inherited a past, for which we cannot be held responsible ;

• PRESENT: have fashioned the present on the basis of development models, which have undergone many mid-course corrections

• FUTURE: The path to the future -- a future in which India and Indians will play a dominant role in world affairs -- is replete with opportunities and challenges.

In a number of key areas, it is necessary Break from the past in order to achieve our Vision.

We have within ourselves the capacity to succeed

We have to embrace Integrated Security & Cyber Assurance Framework

413/7/2009

IMT Ghaziabad Lecture Prof. KS@2009 March 2009 41

Assurance in the PPP Environment

Good Governance - Final Message

“In Governance matters Past is no guarantee; Present is imperfect and Future is uncertain“

“Failure is not when we fall down, but when we fail to get up”

ChildHuman Being

Physical Mental

IntellectualSpiritual

External Health

Internal Health Negative

EmotionsPositive Emotions

Concern for others

Compassion

Cooperation

Empathy

PeaceHappiness Sthita-pragna

Appreciation

Aesthetics

Music, Painting

Appreciative Intelligence

Long life

Freedom from Diseases

PranayamYogaMeditation

Physical Strength

Kinaesthetic Skills

SportsGamesGymnastics

DanceDrama

Memory

Knowledge

Thinking

Problem Solving

Creativity

Invention

Intuition

Meta-cognitionWisdom

Temporary

Permanent

Multi-layerCognition

Exploration

Experimentation

Innovation

Social Entrepreneurship

Beyond Self

Global Citizenship

Cosmic Alienation

Realizing Self

AngerViolence

DepressionSadness

GreedLust

Language Literature

HumanitiesSocial Sciences

Science & Technology

A Mind-map of a Child/Human Being

Build India Campaign

Caring Self

Community Person

Confident Leader

Conscious Learner

Effective Communicator

Powerful Problem Solver

Website http://www.all-milwaukee.org/IdealGrad.htm

Build India CampaignIdeal Graduate

Learning to Know

Learning to DoLearning to Live Together

Learning to Be

Intellectual

Thinks Critically, Analytically, Constructively & Creatively

Constructs Learning and Knowledge &Communicates effectively

One who mastered

Body Management

– internal health -- disease free

-- External Health -- strength & vitality

-- Cultivated Kinesthetic Intelligence

Physical

Cool, composed, Negative Emotions under check

Helpful to others, Good at IPR

Positive Emotions in Display, Empathy Concern for others

Emotional

Ready to explore

Innovate

Experiment

Takes to Social Enterprise

Relates to Larger-Self

Spiritual

Create a Tilottama? Build India Campaign

What do you say???

TT OGETHEROGETHER

EE VERYONEVERYONE

AA CHIEVESCHIEVES

MM OREORE

“ENABLE, EDUCATE AND EMPOWER EVERY CITIZEN AND COMMUNITY THROUGH KNOWLEDGE.”

THANK YOUFor Interaction:

Prof. K. Subramanian

ksdir@nic.in

ksmanian@ignou.ac.inksmanian48@gmail.comksmanian20032004@yahoo.com

Tele: 29533068

skim lecture @national conference on technoly, innovation & chnge management cbt feb,5,2011

knowledge management

impact of knowledge

concept of knowledge

better knowledge

supply of knowledge

knowledgebased organizations

knowledgebased society

nature of knowledge

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