sini organiations study at lourdes hospital

ORGANIZATIONAL STUDY INLOURDES HOSPITAL

ERNAKULAM

PRESENTED BY

SINI CHINNU THOMAS

INTRODUCTION

• Lourdes Hospital is a Multispecialty Hospital.

• With 650 beds and 120 ICUS

• It is started in 1965

• Archbishop Joseph Attipetty laid the foundation stone on 15th August 1962.

• On October 1964 the archbishop handed over the management and administration of the hospital to the congregation of sisters of charity.

• The hospital is celebrating 50 years of love in services

• The hospital have NABH accreditation.

• Moto of the hospital-love in services

OBJECTIVES OF THE STUDY

• To get familiarized with the service of the

organization

•To interact with the various department heads.

•To understand the history, growth profile, structure, of the hospital.

•To understand with the different departments in an organization and their functioning.

• to analyze the strength, weakness, opportunities and threat of the organization.

• To study the control and co-ordination of various department to achieve organizational goal.

ORGANIZATION CHART

GOVERNING BODYLOURDES SOCIETY FOR HEALTH CARE & RESEARCH

DIRECTOR

1. General Administration2.Lourdes Hospital3.Kristu Jayanti Hospital4.Lourdes College of Nursing5.HR Dept.6.Finance Dept.7.Land & property8. Supportive services

Med. Supt

Dy.Med. Supt

1.General Medicine2.Cardiology3.Neurology4.Oncology5.Nephrology6.Pediatrics7.Family Medicine

1.General Surgery2. OBG3. ENT4. Neuro Surgery5. Dental Surgery6.Blood Bank7. Emergency Medicines8. R &D

IMC

Principal CON

1. Community Health2. Library3. Labs4.Services Dept.5. Hostel6. Nursing Administration7. Med. Surgical8. Garden

Associate Director

1.Nsg Supt2. OPD3. IPD4. ICUS5. Post OP6. Labour Room7. IT8.Medical Stores9. MRD10.Bio Medical Eng11. CSSD12. Marketing

Asst Director

1. Customer Services Dept.

2. Public Relation

3. Security Services

4. Dietry5. Laundry6. HK Dept.7. Clinical

Dept.8. Laundry

DEPARTMENTS OF LOURDES HOSPITALHuman Resources Department

Finance Department

Medical Records

System Department

Marketing Department

Dietary and Nutrition Department

House Keeping Department

Store & Purchase

Nursing Services Department

Pharmacy Department

Quality Department

Services Department

Clinical Department

General medicine Cardiology Pulmonary Medicine Nero Medicine Nephrology Gastroenterology Rheumatology Psychiatry Dermatology General Surgery Pediatric Surgery Plastic Surgery Neuro surgery Urology Cardio- Thoracic & Vascular

Surgery Orthopadedics Ophthalmology ENT Obstetric & Gynaecology Paediatrics Radio-Diagnosis

Non Clinical Departments

Anatomy Physiology Biochemistry Microbiology Pharmacology Pathology Community Medicine Forensic Medicine

SWOT ANALYSIS

STRENGTH Experienced and dedicated staffs.

Lourdes Hospital is strongly supported by the archdiocese.

Greater support & encouragement from the local area.

NABH accreditation

Availability of C.T & M.R.I scan devices and well equipped blood bank.

Strong communication channel among hospital departments

Availability of well qualified and experienced doctors.

Effective performance appraisal system for the employees.

Better coordination among the departments.

WEAKNESSES

Long waiting hours:-

Patients have to wait for long time for settlement of their bills.

 Lack of technological up gradation of certain departments.

  Location of the hospital :public transport system and the narrow roads creates problems

OPPORTUNITY

• Potential for establishing sound and strong relationship & form of collaboration with foreign hospitals.

• Scope for upgrading the hospital to international standards.

•Opportunity for introducing updated technology.

•Development of indigenous technology, mobile clinic, medical village.

•Online marketing helps them to catch more patients to the hospital.

THREATS

•Competition from the multispecialty hospitals.

•High salaries for the nurses in other countries.

•Competitor with less consultation fees for treatment and diagnosis

FINDINGS AND SUGGESTIONS

FINDINGS

Good reputation in the hospital industry.

Highly qualified and skilled employees.

Good critical care service

The number of employees is high.

Employees have high stress at their work.

The hospital have NABH accreditation.

The hospital has a strong commitment towards the patients and society.

Proper auditing is carried out in the hospital every year to ensure financial transparency.

The hospital is an eco-friendly organization which takes systematic measures for the disposal of waste materials.

They are providing periodical training for the employees.

Good employer-employee relationship in the hospital.

Induction training program are organized regularly.

SUGGESTIONS

more medical camps and awareness program should be conducted to increase the health awareness of the public.

shift timings should be rescheduled as per the convenience of the staffs.

the company website should be updated continuously.

steps may be taken to centralize the billing section.

expensive medicines should be stocked in the pharmacy and it should be sold at reasonable price to the patients who deserve it.

 CONCLUSION

• A hospital, in the modern sense, is an institution for health

care providing patient treatment by specialized staff and equipment, and often,

but not always providing for longer-term patient stays. its historical meaning,

until relatively recent times, was "a place of hospitality"

• In Lourdes Hospital, the role and responsibility of clinical supportive services

are defined. it leads to effective management and administration of the

hospital. different departments of the hospital are functioning with effective

coordination and providing quality service. the hospital is well equipped with

new diagnostic and therapeutic equipment.

• The hospital is accredited by NABH. The vision of the hospital makes it stand out from its competitors. the study came to the conclusion that the management system prevailing in the hospital is efficient for attaining the goal of the hospital.