simon humphrey - keolis downer - intergrated transport solutions

A presentation to:

Presented by:

Date:

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Train

5,754 km of lines

1,300 trains

12 networks

125 M train km

627 M pax/year

Tram

660 km of lines

1,121 trams

17 networks

65 lines

660 M pax/year

Metro

245 km of lines489 metros6 networks

19 lines925 M pax/year

Bus

25,300 buses,

coaches and BRTs

1,600 buses using

alternative fuels

16,000 bikes in 27 cities

300 car parks and 138,000

spaces

15countries

3 Bnpassengers

#1Light rail and

driverless metro operator

13major urban

networks operator

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47

36

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NUMBER OF PT MODES USED - %

Average: 1.7 modes

One Two Three or more

2014 PTV Sweeney survey – Policy change impact

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4. Single ticketing solution:

2. Network building:

1. Physical Infrastructure:

Optimize the transport chain

Minimise connection times

3. Information and signage:

Easy change from one mode to another

Customer service staff to help

Improved data acquisition

Efficient revenue management

All ticket types available at ticket offices and

kiosks

Seamless travel in a region

Real time & multimodal information across

network

E-solutions improving communication and

planning

Flexible and resilient network operations

Timetable harmonisation

Safe & secure connections,

comfortable waiting areas Well-marked paths

CUSTOMER SATISFACTION=EASE OF CHANGE+JOURNEY TIME

Accessibility

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Every passenger is unique and

mobility needs are many

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1,700Vcub bikes

2River shuttles

21Park and ride

42Mobibus vehicles

3Tram lines

78Bus lines

6Electric buses

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C

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B

B

A

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Flexo

and Resago

On-demand

transportation

Lianes

BRT type trunk lines

Corols

Orbital routes

15% extra services

delivered

40% patronage growth

on buses in 4 years

Only 10% additional

operating costs

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Customer satisfaction rating:

35% growth in ridership since 2009

41% growth in revenue since 2009

Reduced fare evasion rate

On time performance for the tram

in 2014

91%

Bus ridership grew 38% since 2009

91% 87%

126 M 94.4 M

€55.4 M ~ €36 M

to 9.5% from 14%

49 M per year 35 M per

year

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Thank you