sessione 6_business process management pt.2

Business Process Management for Enterprises

Ing. Antonio Caforio

Centro Cultura Innovativa d’Impresa

Università del Salento

antonio.caforio@unisalento.it

What is Process

Procure Items

Process

What is Process

Procure Items Input Output

What is Process

Procure Items

Request Items

Produce Something

Information Object

Physical Object

Supplier Process Customer Process

What is Process

Procure Items

Event

External Participant

What is Process

Procure Items

Guides

Enablers

Checklist

Develop Procedures

What is Process

Procure Items

Support Processes

Management Processes

Train Human

Resources

Provide Equipments

What is Process

Procure Items

Goals

KPIs

“Have the right Items available when needed”

• Wrong Items • Delivery on-time • …

What is Process

Procure Items

Send Request Receive Items Select Supplier

Flow of Activities

Process Management

Plan

Work

Execute

Work

Monitor & Control

Work

Set Goals

Establish Process

Define Plans, Resources

Determine Budget

Gather Information

Monitor Processes

Develop Forecasts

Take Preventive/Corrective Actions

Use

Inputs

to

Produce

Outputs

Process Management Applied

Procure Items

Monitor Procurements

Execute Procurements

Plan Procurements

Process Management Applied

Plan

Work

Execute

Work

Monitor & Control

Work

Set Goals

Establish Process

Define Plans, Resources

Determine Budget

Gather Information

Monitor Processes

Develop Forecasts

Take Preventive/Corrective Actions

Use

Inputs

to

Produce

Outputs

Traditional Management

MyCompany

Purchasing Sales

Marketing Operations

Sales / Orders

Warehouse

Shipment

Sales Agents

Engineering Finance HR IT

Strategic Committee

The Functional

Organization Specialisation

Standardisation and Best Practices

Clear Positions and Career Paths

Preserve Corporate Knowledge

Traditional Management

MyCompany

Purchasing Sales

Marketing Operations

Sales / Orders

Warehouse

Shipment

Sales Agents

Engineering Finance HR IT

Strategic Committee

Processes

• Accounts

Payable

• Accounts

Receivable

• Hire

Personnel

• Manage

Training • Select

Targeted

Customers

• Acquire

Customers

• Sell

Products

• Manage

Inventory

Traditional Management

MyCompany

Purchasing Sales

Marketing Operations

Sales / Orders

Warehouse

Shipment

Sales Agents

Engineering Finance HR IT

Strategic Committee

The Functional

Organization &

The

Order Management

Process

Traditional Management

MyCompany

Purchasing Sales

Marketing Operations

Sales / Orders

Warehouse

Shipment

Sales Agents

Engineering Finance HR IT

Strategic Committee

The Functional

Organization &

The

Order Management

Process

1. Receive Order

Traditional Management

MyCompany

Purchasing Sales

Marketing Operations

Sales / Orders

Warehouse

Shipment

Sales Agents

Engineering Finance HR IT

Strategic Committee

The Functional

Organization &

The

Order Management

Process

1. Receive Order

2. Fill Order from Stock

Traditional Management

MyCompany

Purchasing Sales

Marketing Operations

Sales / Orders

Warehouse

Shipment

Sales Agents

Engineering Finance HR IT

Strategic Committee

The Functional

Organization &

The

Order Management

Process

1. Receive Order

2. Fill Order from Stock

3. Ship Item

Traditional Management

MyCompany

Purchasing Sales

Marketing Operations

Sales / Orders

Warehouse

Shipment

Sales Agents

Engineering Finance HR IT

Strategic Committee

The Functional

Organization &

The

Order Management

Process

1. Receive Order

2. Fill Order from Stock

3. Ship Item

4. Invoicing

Traditional Management

MyCompany

Purchasing Sales

Marketing Operations

Sales / Orders

Warehouse

Shipment

Sales Agents

Engineering Finance HR IT

Strategic Committee

The Functional

Organization f-KPI: No. Orders

f-KPI: Low Inventory, KG per Employee

Traditional Management

MyCompany

Purchasing Sales

Marketing Operations

Sales / Orders

Warehouse

Shipment

Sales Agents

Engineering Finance HR IT

Strategic Committee

The Order Management Process

- What the customer wants?

- What are KPIs?

- Who’s responsible for the

Process?

- Who’s responsible for solving

issues in the process?

Process Example

The Order Process

References

G. Bracchi, C. Francalanci, G. Motta; “Sistemi informativi e aziende in rete”; McGraw Hill Italia, 2001

P. Harmon; “Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals”; MK Press, 2007

OMG Specification; “Business Process Model and Notation”; 2011