service recovery paradox - stranded flight solutions - global airline service recovery platform -
Post on 13-Apr-2017
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Stranded Flight SolutionsService Recovery Paradox
Unhappy customers. They account for more than 80 percent of negative word-of-mouth. Some may appear profitable from an accounting standpoint, but their criticisms and bad attitudes diminish a company’s online and offline reputation, discourage new customers.
Service Failure
Service Recovery
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