service hacking: a survival guide to eroding margins

The IT Services Problem? Eroding Margins

What if I told you there was a growing IT Services Firm maintaining a 45% profit margin, supporting 3x more devices per employee than you while:

Maintaining CUSTOMER DRIVEN engagement procedures

Managing 25 different equipment vendors

Leveraging 15 different operational support systems

Being nice to customers.

How?

Your data should tell your customer something they can’t google

Everyone in our industry knows the right things to do...they just don't do them right.

The only thing worse than being wrong is staying

wrong.

We’re trained to spot differences

You can’t scale different

Simplicity is the ultimate sophistication

The key to simplicity is similarity

A picture speaks a thousand words

The Problem

• If we can’t perfect ‘human learning’ how can we expect to perfect ‘machine learning’

MACHINE

LEARNING/AI

We call it Service Hacking. Ask us for our “Service Hacking: A Survival Guide to Eroding Margins” book. info@wholestacksolutions.com