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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools:
ResourcesYou may use this document to track the subject matter expert(s)’ documents/citations or interviews used to verify answers to specific self-assessment questions. Many self-assessments contain nine sections covering different operational elements; however, some self-assessments contain fewer sections as some operational elements are addressed elsewhere (such as in the self-assessment for Overarching Matters).
Functional Area:
SECTION: Procedures, Policies, and Confidentiality Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
Comments:
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
SECTION: TrainingQuestion #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
Comments:
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
SECTION: Workload Analysis / Management ControlsQuestion #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
Comments:
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
SECTION: Performance ManagementQuestion #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
Comments:
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SECTION: Information Technology (IT)Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
Comments:
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SECTION: Claimant / Employer Access & CommunicationQuestion #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
Comments:
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SECTION: Operational Efficiency / Resource Allocation Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
Comments:
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
SECTION: StaffingQuestion #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
Comments:
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
SECTION: Fiscal ManagementQuestion #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources
Question #
Subject Matter Expert
Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)
Interview (name and title of person interviewed and date of interview)
Comments:
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ReviewerName:
Title:
Email:
Phone Number:
Date Completed:
Additional Review Team MemberName:
Title:
Email:
Phone Number:
Date Completed:
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