scrummaster - the coach approach

ScrumMaster: The Coach ApproachAlida CheungDerek Hawkes

Introductions

The Science of ScrumMastership

The Art of ScrumMastership

Agenda

• Define the Coaching role of a ScrumMaster

• Build Awareness and Self-knowing (The Being of Coaching)

• Practice Coaching Skills (The Doing of Coaching)

Advisor

Mentor

Coach

Advice Quotient

John Leary Joyce

Ownership Accountability Responsibility

Shift

The Being of Coaching

Presence and Mindfulness

Authenticity

“No one cares how much you know until they first know how much you care.”

Weakness

Strength

Live your valuesLive your Values

Be yourself

“Authenticity is the alignment of head, mouth, heart, and feet --

thinking, saying, feeling, and doing the same thing -- consistently. This builds trust, and followers love leaders they can trust.”

-- Lance Secretan

Presence and Mindfulness

Listening

Presence and Mindfulness

Natural

Presence and Mindfulness

Bad Habits

Presence and MindfulnessCuriosity

No assumptionNo attachment

Open, free, and innocent

Presence and MindfulnessThe Doing of Coaching

Presence and Mindfulness

Metaphors

Presence and Mindfulness

Involved Committed

Presence and Mindfulness

Presence and Mindfulness

Explanation

Ideas

AgileProduct Owner - ScrumMaster - Team - Backlog - Relative sizing - Daily meeting - Sprint Debt - Sprint review - Retrospective -

ManagerCoachPlayersMatch scheduleOpposition ScoutingTrainingYellow cardsMatchesTape breakdown

Soccer

and Using Silence

Powerful Questions

Short

No expected answer in mind

Followed by Silence

Send someone to explore

Slow down the Conversation

Not a “Yes/No” Question

Silence

Powerful Questions

• Short

• No expected answer in mind

• Followed by silence

• Send someone to explore

• Slow down the conversation

• Not a "Yes/No" question

Acknowledgement

Acknowledgement

"You being here today demonstrated your curiosity, your willingness to learn and your commitment to being a better ScrumMaster."

Recognition

Permanent

Acknowledgement

Good

AcknowledgementRelationships

AcknowledgementGiving

Receiving

Requesting

Request

Response

Commitment

Complaint - an uncommunicated request

Putting Them Together

Coaching

Authenticity CuriosityListening

RequestPowerful Question

Acknowledge Metaphor

References

Joyce, J.L., Are Many Executive Coaches really Closet Mentors, World Business and Executive Coach Summit 2012.

Adkins, L., Coaching Agile Teams: A Companion for ScrumMasters, Agile Coaches, and Project Managers in Transition, Addison-Wesley, 2010.

Kimsey-House, K., Kimsey-House, H, & Sandahl, P, Co-Active Coaching: Changing Business, Transforming Lives, Nicholas Breadley Publishing, 2011.

Halpern, B.L, &Lubar, Leadership Presence: Dramatic Techniques to Reach Out, Motivate, and Inspire, Gotham Books, 2004.

Putting it all Together

Thank you!

Alida Cheung acheung@salesforce.com

Derek Hawkes dhawkes@salesforce.com

@AlidaCheung @hawkder