score trak for healthcare

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Data Visualisation for Hospitals

Please note client permission has been granted to present the data in this presentation

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1. What problem does ScoreTrak® solve?

2. Peer reviewed results ~ St Vincent’s Private Hospital, Sydney

3. ScoreTrak® Screenshots

4. Our qualifications to support your implementation?

What’s ahead…

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• Problem: Key performance data buried in reports, databases and spreadsheets.

• Therefore: “Out of sight out of mind”.• Consequences: People take their eye off the ball, quality slips,

costs escalate and patient care declines.• Solution: ScoreTrak® brings key performance data to the

surface making visible areas that require focus.• Advantage over other KPI software: Simplicity!• Example: Next page.

The problem that ScoreTrak® solves…

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Illustration of how ScoreTrak® brings key data to the surface…

ScoreTrak data visualisation in Ward L8 meeting room (from L to R ) Jeremy de Constantin, Healthcare Consultant, Sarah Coleman, Nursing Unit Manager & Jose Aguilera, Director of Nursing at St Vincent’s Private, Sydney.

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Testimonies…

“Our ScoreTrak® program is now a core competency and a competitive advantage for us at the Private”.

JOSE AGUILERA,Director of Nursing

St Vincent’s Private Hospital, Sydney

“whether in housekeeping or operating theatres, staff can now see how their team fits into the overall hospital goals, what is expected of them and how they can contribute, even on the smaller things”.

STEVEN RUBIC, CEO St Vincent’s & Mater Health, Sydney

“it's fun to press that button and see that you have achieved a 'blue box'. If you see the 'wrong' colour in any area, you quickly realise what is needed to achieve a better result next month”.

KAREN GEOGHEGAN, Manager, The Mater Hospital Medical Centre, North

Sydney

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Peer reviewed results ~St. Vincent’s Private Hospital, Sydney …

% patients risk assessed 40% to 90% in 1 yr;Nursing vacancy rates 10% to 4% in 1 yr;Agency utilisation 16% to 8% ~ 12 months;Patient satisfaction scores 88% to 96%;% patients pre-admitted 43% to 68% ~ 2007-8;Hospital identified MRSA 0.045% to 0.033% ~ 2006-7;Falls and medication incidents 0.27% to 0.18% in 2007-8;Average Length of Stay 5.2 days to 5 days 2007-8.

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ScoreTrak® screenshots …

•The following screenshots are of ScoreTrak® Content Manager and ScoreTrak® Performance Manager.

ScoreTrak® Content Manager – Administration, KPI set-up, performance filters, security etc.ScoreTrak® Performance Manager – Data visualization.

•Contact our team in Australia or the UK for a more explanatory walkthrough on the following screens. •See last slide for contact details.

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ScoreTrak® screenshots …menu options & sample screen

Sample Screen ~ where you set up your

performance filters

Menu options in Content Manager module

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ScoreTrak® screenshots … Data Entry & Import Interface

Data Import Interface Screen

Manual Data Input Screen

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ScoreTrak® screenshots … Home page

Home page lists specific goals for each hospital team

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Quickly assess the performance for each team and then drill down on specific KPIs, like Agency Labour %

ScoreTrak® screenshots …ScoreBoards & Dashboards

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Set up your own watching KPIs and quickly identify problem areas and where congratulations are due!

ScoreTrak® screenshots …Performance Explorer

WENT WELL

NOT SO WELL

WATCHING KPIs

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Make quick cross-team comparisons for knowledge sharing and rectification of problems

ScoreTrak® screenshots …Measure Search

LABOUR COSTS FOR ALL TEAMS

AGENCY COSTS FOR ALL TEAMS

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ScoreTrak® screenshots … Feedback & Suggestions

Encourage everyone to give feedback ~ which can be tracked to specific projects for improvement

REPLIED

NOT REPLIED

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Estab. mentoring programJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005

Reduce debtor days to targetJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005

Build new rehab clinicJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005

Conduct staff voice surveyJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005

Improve Op Suite UtilisationJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005

Reduce Agency Labour CostsJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005

% complete

1000 5025 75

ImpactMeasures: EBIT Margin; Agency Labour%; Staff Turnover

Link Measure Unlink Measure

GOtoPeriod fromMeasure Team Status Orig.desc

ImpactPerspectives:

Link Perspective Unlink Perspective

People & Patients

Grow Revenues: $12,000.00 Addressing the dysfunction that exists in certain workgroups as surfaced in recent workshops

Reduce Costs: $2,000.00

Net Impact:Evaluation

Notes:$14,000.00

Qualitative Benefits:

New Idea Save Idea Delete Idea Add Activity Remove Activity

ON TRACK

ScoreTrak® screenshots … Ideas for Improvement

Make idea management simple but rigorous ~ result….ideas are implemented!

NOT STARTED

COMPLETED

BEHIND SCHEDULE

CANCELLED

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ScoreTrak® screenshots…Reports

Create a direct link to any number of your key reports

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Key people to support your ScoreTrak® implementation…

Jeremy de Constantin – Founder of ScoreTrak® with over 25 years experience in leading performance improvement projects in healthcare in Australia & North America.

Anne Davies – Senior business analyst providing back-end administration support.

ASIA PACIFIC

UK & EUROPE

Darryl Maytom – former CEO of several Australian hospitals and highly regarded healthcare consultant now leading projects in the NHS, UK

Ian Broomfield – turnaround professional ex. Ferrier & Hodgson, now leading ScoreTrak® implementations in the UK.

Russell Duncan – former CIO of Sydney Adventist Hospital and now chief architect and technical consultant for ScoreTrak®

Chris Plewright – lead installation & data integration consultant for ScoreTrak®.

GLOBAL TECHNICAL SUPPORT

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“When so rich a harvest is before us, why do we not gather it. All is in our hands if we will but make use it”

ELIZABETH SETON, America’s first saint and founder of the

St Vincent’s healthcare organisation

Closing comment…

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adp@deconstantin.com.au

+61 2 9954-7499

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Contact Antonella de Pietra in Sydney:

Thank you.Slideshow End