sccm software center€¦ · • users had to request software • generated help desk tickets,...

SCCM SOFTWARE CENTERUsing an App Store Model

Cristopher Alaya & Rebecca Schaffer

WHO WE ARE

• WPUNJ - Information Technology• Enterprise System Services

• Windows Client Devices (Desktops - Laptops - Tablet Computers)• OS & Software Deployments• Automating processes• Centralized management of client devices

OUR OLD MODEL

• Users had to request software• Generated Help Desk tickets, calls

• If a software package was available, Help Desk technicians would initiate deployments on a per-computer basis

• If a software package wasn’t available, Help Desk would install software via Remote Control or send Field Support on-site to perform he install

• End result = a lot of time spent

WHAT IS SCCM?

• A comprehensive solution for managing computers across an entire organization

USING THE SOFTWARE CENTER

USING THE SOFTWARE CENTER

USING THE SOFTWARE CENTER

SOFTWARE INSTALLATION STRATEGIES

Time Man power Standardization User Experience

Provide the user with admin rights*

Send tech to install software

Help Desk installs via Remote Control

Help Desk deploys Software Package

New way: Self Service from Software Center

* Providing end users with administrative rights is a huge security risk

TAILORED APPLICATION AVAILABILITY IN YOUR ENVIRONMENT

• Determine what apps get deployed to which users or computers

CUSTOMIZE THE LOOK & FEEL

SOFTWARE CENTER “OPTIONS”

APPLICATION DETECTION METHODS

REQUIREMENTS

DEPENDENCIES

SOME DRAWBACKS

-IN SUMMARY-

THANK YOU

Cristopher Alayaalayac@wpunj.edu

Rebecca Schafferschafferr@wpunj.edu