sap business suite 7 innovations 2010 - new capabilities for utility companies
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Innovations 2010
New Capabilities for Utility Companies
March 2010
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© 2010 SAP AG. All rights reserved. / Page 2
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and/or
platforms directions and functionality are all subject to change and may be changed by SAP at any time for
any reason without notice. The information on this document is not a commitment, promise or legal obligation
to deliver any material, code or functionality. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular
purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a
contract. SAP assumes no responsibility for errors or omissions in this document, and shall have no liability for
damages of any kind including without limitation direct, special, indirect, or consequential damages that may
result from the use of this document. This limitation shall not apply in cases of intent or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to
differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of their dates, and they should not be relied upon in making
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© 2010 SAP AG. All rights reserved. / Page 3
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
1. Innovations 2010 Overview
2. Innovations 2010: Supporting Business Needs of Utility Companies
3. Enhancements Delivered for Utilities
4. Why Utility Companies Choose Innovations from SAP
Agenda
© 2010 SAP AG. All rights reserved. / Page 4
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Increase Customer
Intimacy
Optimize Business
Models for Growth
Innovations 2010:
Relevant for Your Business NOW
FLEXIBILITY WITHOUT DISRUPTION
Apply Management
Science
Manage a Lean
Enterprise
SAP accelerates business innovation…
… with 4 decades of driving our customers’ success and enabling business
growth through business process and technology innovation
© 2010 SAP AG. All rights reserved. / Page 5
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
1. Innovations 2010 Overview
2. Innovations 2010: Supporting Business Needs of Utility Companies
3. Enhancements Delivered for Utilities
4. Why Utility Companies Choose Innovations from SAP
Agenda
© 2010 SAP AG. All rights reserved. / Page 6
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Innovations 2010 Addresses Key Business
Needs for Utilities
Business RequirementsNew Reality
Business Needs…
Adoption of smart grid
technologies
Demand response/
demand-side management
Renewable energy/
carbon reduction
Requiring Utilities to:
Adopt new asset/ software
technologies
Improve market communication
Introduce new smart energy
products and services
© 2010 SAP AG. All rights reserved. / Page 7
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
1. Innovations 2010 Overview
2. Innovations 2010: Supporting Business Needs of Utility Companies
3. Enhancements Delivered for Utilities
4. Why Utility Companies Choose Innovations from SAP
Agenda
© 2010 SAP AG. All rights reserved. / Page 9
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Utilities – Transmission and Distribution
Key Process Areas
Support
Processes
Transmission and
Distribution
Meter Operation Services
Enterprise Management and Support
Energy Capital Management
Grid Lifecycle Management
Resource Management
Meter Reading Services
Customer Service Management
Billing of Energy and Transmission Services
Customer Financials Management
Collaborative Services and Intercompany Data Exchange
© 2010 SAP AG. All rights reserved. / Page 10
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Support
Processes
Transmission and
Distribution
Meter Operation Services
Enterprise Management and Support
Energy Capital Management
Grid Lifecycle Management
Resource Management
Meter Reading Services
Customer Service Management
Billing of Energy and Transmission Services
Customer Financials Management
Collaborative Services and Intercompany Data Exchange
Utilities – Transmission and Distribution
What‟s New in Transmission and Distribution
Improved Communications and
Monitoring with Metering Companies
Innovations 2010 helps you to better
ensure regulatory compliance in
liberalized energy markets. Moreover, it
supports the streamlining of processes
and guarantees more efficient and
transparent information handling.
© 2010 SAP AG. All rights reserved. / Page 11
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Utilities – Energy Retail
Key Process Areas
Balance, Forecast,
and Trade
(Balance Responsible Party)
Energy Sales,
Customer Service
(Customer Service
Responsible)
Preparation of Energy
Products and Billing,
Financial Management
(Balance Supplier)
Execution of Billing and
Financials Management
(Billing Agent)
Financial Customer
Collection Service
(Collection Agent)
Energy Capital
Management – RetailSelling of Energy and
Services
Customer Service
Management
Preparation of Energy Supply Products and
Services
Handling of Device and
Measurement data
Grid Usage and Service Provider Agreement –
Retail
Execution of Billing for Energy Products and
Services
Customer Financials
Management
Customer Credit Risk–based
Collections Management
© 2010 SAP AG. All rights reserved. / Page 12
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Utilities – Energy Retail
What‟s New in Energy Retail
Energy Capital
Management – RetailSelling of Energy and
Services
Customer Service
Management
Grid Usage and Service Provider Agreement –
Retail
Execution of Billing for Energy Products and
Services
Customer Financials
Management
Customer Credit Risk–based
Collections Management
Improved Bill to Cash and Integrated
Sales Management
Innovations 2010 helps you to improve
billing, accounting, and collections
management by improved user interface
features in contract accounting –
account maintenance and by defining a
harmonized and renovated work center
for the back-office billing agent.
Preparation of Energy Supply Products and
Services
Handling of Device and
Measurement Data
Balance, Forecast,
and Trade
(Balance Responsible Party)
Energy Sales,
Customer Service
(Customer Service
Responsible)
Preparation of Energy
Products and Billing,
Financial Management
(Balance Supplier)
Execution of Billing and
Financials Management
(Billing Agent)
Financial Customer
Collection Service
(Collection Agent)
© 2010 SAP AG. All rights reserved. / Page 13
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer Service
Management
Metered Data
Management
Meter Data
Administration
Processing
Request for
Disconnec-
tion
Sourcing and Procurement
Measurement Data
Aggregation
End-to-end Smart Meter Process Integration
Helps Guarantee Energy Efficiency
Increased energy efficiency requires connected processes across departments and helps guarantee an
individualized product offering and risk mitigation for compliance.
Management of Metered and
Energy Data
Distribution of Metered and
Energy Data
Meter and Device Management
Selling of
Energy
Supply
Products
Billing-Related
Device and
Measurement
Data
Management
Measurement Data Management
Managing Energy Supply Products
Meter Operation Services
Meter Operations Customer ServiceEnergy Management
© 2010 SAP AG. All rights reserved. / Page 14
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Superior AMI (Advanced Metering Infrastructure)
Features: Enhanced Billing Features for Residential
Customers with Smart Meters
Advanced integration of smart
meters
SAP Business Suite 7 Innovations 2010
helps you to better meet customers‟
expectations for individualized products.
Moreover, it supports you in streamlining
processes and guarantees more timely
and transparent information.
Improved operational efficiencies
Superior customer satisfaction with
improved offerings
More efficient and transparent
processes throughout the entire
value creation chain
Joint energy data management –MDUS (meter data unification and synchronization) integration Tight integration of MDUS with
SAP for Utilities solution portfolio Dynamic transfer of aggregation
rules to the MDUS Support of various billing scenarios
Monitoring Comprehensive overview and
tracking of entire communication with MDUS
Disconnection/reconnection Scheduling, monitoring of process Support of approval and reversal
process
Device management On-demand request for AMI
meter/device status – SAP ERP and SAP Customer Relationship Management (SAP CRM) applications
Master data exchange
Sending of text messages to the meterPossibility of sending text messages from
SAP CRM or SAP ERP to specific meters
Management of nonenergy data –event managementReceiving, prioritizing, and dispatching of
event messages from the MDUS system
Solution Enhancements Key Benefits
© 2010 SAP AG. All rights reserved. / Page 15
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Bill to Cash: Billing, Accounting, and
Collections
Bill to cash connects processes across departments to enable a timely revenue realization.
Receivables Management and Payment Handling
Credit and Collections Management
Billing of Energy and Services
Chief Financial Officer
Billing
CFO
CollectionsAccounting
Financial Front Office
Financial Back Office
Consumption Billing
Collection Success
Evaluation
Accurate and Timely Billing
ProcessAccounting
Engine
Customer Self-services
Multi-channel Bill Presentment
PaymentHandling
Credit Risk–based Collections
© 2010 SAP AG. All rights reserved. / Page 16
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Enhanced Bill to Cash Business:
Customer Financials Management
Customer financials
management enhancements
SAP Business Suite 7 Innovations 2010
helps you to improve accounting and
collections management by a range of
enhanced and perfected functionalities in
the areas of receivables management
and integration to general ledger and
sales and distribution functionality, credit
risk assessment, collection strategies,
and financial customer care.
Reduced runtime of processes
Usability improvement
Reduced total cost of ownership
(TCO)
Improved transparency of
accounting and collections
processes
Improved payment default risk
assessment
Enhanced analytics content for
greater corporate visibility and
control
Enhancements for value
adjustments, aging evaluations,
reclassification in general ledger
Withholding tax posting at the
time of invoicing
Improved connection between
sales and distribution and
financial accounting
Business rule framework trace for
collection strategies and
simulation of next collection step
Update of master data after
champion challenger analysis
New business intelligence
extractors for promises to pay
and incoming invoices
Customer notification of remote
disconnection /reconnection AMI
New enterprise services for
promises to pay
Determination and transfer of
financial accounting payment
behavior KPIs into SAP Credit
Management application
Solution Enhancements Key Benefits
© 2010 SAP AG. All rights reserved. / Page 17
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Bill to Cash: Billing, Accounting, and Collections
Customer Financials Management, Work Center Billing Agent
Bill to cash connects processes across departments to enable a timely revenue realization.
Receivables Management and Payment Handling
Credit & Collections Management
Billing of Energy and Services
Chief Financial Officer
Billing
CFO
CollectionsAccounting
Financial Front Office
Financial Back Office
Consumption Billing
Collection Success
Evaluation
Accurate and Timely Billing
ProcessAccounting
Engine
Customer Self-services
Multi-channel Bill Presentment
PaymentHandling
Credit Risk–based Collections
© 2010 SAP AG. All rights reserved. / Page 18
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Enhanced Bill to Cash Business: Customer
Financials Management, Work Center Billing Agent
Bill to cash management
enhancements
SAP Business Suite 7 Innovations 2010
helps you to improve billing, accounting,
and collections management by
improved user interface features in
contract accounting–account
maintenance and by defining a
harmonized and renovated work center
for the back-office billing agent.
Usability improvement
Reduced TCO
Embedded analytics content
Improved transparency of
collections processes
End-to-end billing agent work
center ensures full billing task
visibility
Breakthrough user productivity
in SAP for Utilities
Usage of SAP‟s newest and
latest user interface technology
Web 2.0–enabled user interface
Attract “visual” business user
Defines a new landmark for user
interface renovation
Comprehensive user interaction
design
Runs on SAP CRM Web UI
framework also available in the
SAP ERP application
“Visual” business features
Integrated billing agent view
User interface test drive for
financial accounting account
maintenance
Integration of multiple
transactions into one visually
appealing work center
New billing features for billing
agent work center
Solution Enhancements Key Benefits
© 2010 SAP AG. All rights reserved. / Page 19
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Integrated Sales Management in Utilities
Campaign and Offer Management
Selling Energy Supply and Services
Defining Energy Products and Services
Executive/Senior VP of
Sales and Marketing
(Sponsor)
Product Management
Sales and Marketing
VP SalesVP Marketing
Contact Center
E-channel
Operations
Marketing
Customer Service
Management
Business
Intelligence
Performance Analysis
Selling Energy Supply
Products and Services
Real-time
Offer
Management
Product
Definition,
Pricing, and
Packaging
Segment and List
Management
Campaign
Management
© 2010 SAP AG. All rights reserved. / Page 20
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Enhanced Integrated Sales Management
Integrated sales management
SAP Business Suite 7 Innovations 2010
has more flexibility for C&I quotations
and contracts.
Extended functions in the interaction
center provide more functions to the
agent.
Selling of energy has significantly been
extended to include packages in utility
contract management.
Increased flexibility to manage
high-volume quotations and/or
contracts
Easier search for premises
Improved security for credit card
payments
Ability to manage utility and
nonutility product sales in the
same process
C&I: Alternative business
partners on item level and more
mass change processes
Enhanced contact replication –SAP ERP to SAP CRM
Management of open and
cleared items in the interaction
center
Card verification value (CVV)
values in the payment and
contract views
Enhanced searches for
technical objects
New ability to define, quote, and sell utility packages – a utility
package consists of energy
supply products and optionally
nonenergy products, such as
services or goods
Solution Enhancements Key Benefits
© 2010 SAP AG. All rights reserved. / Page 21
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Collaborative Grid Usage and Service Management
Is an End-to-end, Cross-company Process
Collaborative grid usage management connects processes across different responsibilities to provide timely,
accurate, and effective grid usage processing.
Metering Point Administration
Energy SupplyGrid Management
Grid Access Provider Balance SupplierMetering Point Administrator
Bill Payment
Grid Usage
Management
Metering Point
Administration
Grid Usage
Management
Grid Usage Billing
Grid Access
Master Data Administration
Grid Usage Registration
Validation and Payment of Grid
Usage Bill
© 2010 SAP AG. All rights reserved. / Page 22
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Superior Deregulation Capabilities: Improved Monitoring
and Communication with Metering Companies in
Liberalized Energy Markets
Functioning liberalized
energy markets
SAP Business Suite 7 Innovations 2010
helps you to better ensure regulatory
compliance in liberalized energy
markets. Moreover, it supports the
streamlining of processes and
guarantees more efficient and
transparent information handling.
Support for regulatory
compliance
More efficient and flexible
processes through the entire
value creation chain
Registration of metering
companies
New support for data
exchange processes to
communicate with metering
companies
Monitoring for grid usage billing
process
Improved tracking of the grid
usage billing process
between distribution
company and retailer
Technical data provision
New enterprise services
tailored to the need of
metering point
administrators and meter
administrators for technical
data provision
Solution Enhancements Key Benefits
© 2010 SAP AG. All rights reserved. / Page 23
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
1. Innovations 2010 Overview
2. Innovations 2010: Supporting Business Needs of Utility Companies
3. Enhancements Delivered for Utilities
4. Why Utility Companies Choose Innovations from SAP
Agenda
© 2010 SAP AG. All rights reserved. / Page 24
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Why SAP?
Lower risk
Leverage best practices in
implementation and running of solution
Large ecosystem of partners and
customers with proven track record of
success
Lower TCO
Native / pre-built integration reduces
implementation and support cost
Open Services based design
enables customers to keep effective
existing solutions in conjunction with
SAP
Comprehensive Solution
Industry standard across key industry
processes
Industry best practices developed
through close collaboration and
development with industry leaders
Proven Value
Customers have proven the value of
SAP‟s solution
High-value services to ensure
delivery of the project
© 2010 SAP AG. All rights reserved. / Page 25
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
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