sales process
Post on 20-Aug-2015
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7 Steps to the
Sales Process
By Franc Mlinarek
1. K
now
Your
Cust
om
er
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2. Build Rapport
Photo Courtesy Conan on Flikr
3. Fin
d th
e
Custo
mer’s N
eeds
Diagram of Maslow's hierarchy of needs by J. Finkelstein
3. Present Product or
Service Based on Needs
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5. O
verc
om
e
Obje
ctio
ns
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6. Close the
Sale!
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7. F
ollo
w U
p
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