safety quality service relationships performance somcservice dashboard – fy 13 somcservice...
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Safety Quality Service Relationships Performance
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of Care – PRC Indicators Inpatients
How Would you Rate the Courtesy and Friendliness Shown by all Hospital Employees
100th ? 90 90 90 92 94 94 94 94 92 93 95 95 95
HCU Overall Quality of Care
100th 73 77 77 77 88 87 82 84 83 81 84 85 85
Maternity Overall Quality of Care
100th 62 71 74 76 78 79 85 85 85 84 91 93 93
MSCU Overall Quality of Care
100th 88 93 89 86 81 89 86 87 76 64 73 73 73
OCU Overall Quality of Care
100th 56 53 59 64 70 78 79 79 84 91 89 89 89
PCU Overall Quality of Care
100th 89 86 86 91 92 89 86 86 89 93 93 93 93
Rehab Care Unit (Inpatient) Overall Quality of Care
100th 65 67 74 72 66 67 74 75 66 94 69 74 74
SVCU Overall Quality of Care
100th 89 87 84 89 82 78 76 87 82 81 79 82 82
SBMCUOverall Quality of Care
100th N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Tasklist ? = Explanation/Calculation HC = Hospital Compare
Safety Quality Service Relationships Performance
Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of Care Inpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
How Often did Nurses Communicate Well With Patients
VBP
100% HC ? 83 82 82 82 81 80 79 79 79 79 78 90 90
How Often did Doctors Communicate Well With Patients
VBP
100% HC ? 83 83 83 83 83 83 83 82 81 82 82 86 86
How Often did Patients Receive Help Quickly From Hospital Staff
VBP
100% HC ? 66 67 68 67 66 67 67 66 67 68 67 77 77
How Often was Patients Pain Well Controlled
VBP100% HC ? 72 72 73 73 73 73 72 72 71 73 73 78 78
How Often did Staff Explain About Medicines Before Giving Them to Patient
VBP
100% HC ? 72 75 74 73 72 69 67 66 63 64 63 63 63
Tasklist ? = Explanation/Calculation HC = Hospital Compare
$
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal
Safety Quality Service Relationships Performance
Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of CareInpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
How Often Were the Patients' Rooms and Bathrooms Kept Clean
VBP
100% HC ? 81 81 82 82 81 81 81 79 80 80 80 81 81
How Often was the Area Around Patients Rooms Kept Quiet at Night
VBP
100% HC ? 68 67 65 66 66 65 65 65 64 65 66 68 68
Were Patients Given Information About What to do During Their Recovery at Home
VBP
100% HC ? 91 91 91 91 91 92 90 90 89 90 89 94 94
How do Patients Rate the Hospital Overall
VBP100% HC ? 76 76 74 74 73 72 72 70 72 72 70 88 88
Tasklist ? = Explanation/Calculation HC = Hospital Compare
$
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal
Safety Quality Service Relationships Performance
Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of CareInpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
During This Hospital Stay, the Hospital Staff Took my Preferences and Those of my Family or Caregiver into Account in Deciding What my Health Care Needs Would be When I Left the Hospital
B.L. HC ? N/A
When I Left the Hospital, I had a Good Understanding of the Things I was Responsible for in Managing my Health
B.L. HC ? N/A
When I Left the Hospital, I Clearly Understood the Purpose for Taking Each of my Medications
B.L. HC ? N/A
Tasklist ? = Explanation/Calculation HC = Hospital Compare
$
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal
Safety Quality Service Relationships Performance
Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of Care – PRC Indicators
Ambulatory Surgery Overall Quality of Care
100th ? 88 84 90 86 88 86 82 82 81 88 90 91 91
Emergency Services Overall Quality of Care
100th ? 66 49 41 40 38 41 45 26 29 37 47 47 47
Urgent Care Portsmouth Overall Quality of Care
100th 78 79 79 79 78 77 76 79 79 79 80 80 80
Urgent Care Wheelersburg Overall Quality of Care
100th 62 64 71 73 80 84 90 88 86 91 92 91 91
Waverly Urgent Care & Specialty CenterOverall Quality of Care
100th 100 100 100 100 100 100 100 100 100 100 100 100 100
Hospice Overall Quality of Care
100th?
86 84 82 83 81 81 83 83 84 85 95 93 95
HomeCare Overall Quality of Care
100th ? 70 52 76 66 67 67 73 78 73 74 75 80 80
Tasklist ? = Explanation/Calculation HC = Hospital Compare
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal
Safety Quality Service Relationships Performance
Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of CareHOME CARE CAHPS (Home Care Consumer Assessment of Healthcare Providers and Systems)
Patient Care – Gentleness, Courtesy and Problems With Care
100% HC 90 91 91 91 91 91 90 92 91 91 91 92 92
Communication With Health Care Providers and Agency Staff
100% HC 88 88 87 88 88 88 87 89 88 88 88 90 90
Specific Care Issues Related to Pain
100% HC 83 83 84 84 84 84 86 86 85 85 86 84 84
Overall Rating of Care 100% HC 87 88 88 90 90 90 90 92 92 92 90 90 90
Likelihood to Recommend
100% HC 86 86 86 87 87 87 89 87 86 86 86 87 87
Tasklist ? = Explanation/Calculation HC = Hospital Compare
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal
Safety Quality Service Relationships Performance
Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of Care – PRC Indicators Outpatients
Cath Lab Overall Quality of Care
100th 69 68 69 76 91 90 73 66 66 59 61 68 68
Cardiovascular Testing Quality of Care
100th 68 73 68 77 83 70 89 87 76 68 75 76 76
Laboratory Quality of Care
100th 66 66 57 57 48 49 62 57 61 69 73 80 80
Oncology Quality of Care
100th 81 83 92 94 94 74 89 89 95 89 94 90 90
X-Ray Quality of Care
100th 24 26 19 16 21 27 24 26 32 30 39 32 32
Cat Scan Quality of Care
100th 81 60 49 49 48 47 43 39 30 33 29 24 24
MRI Quality of Care
100th 72 68 73 72 69 70 72 61 71 72 69 71 71
Nuclear Medicine Quality of Care
100th 61 71 83 82 84 86 82 83 83 84 79 79 79
Breast Center Quality of Care
100th 93 98 95 96 95 97 100 98 95 94 90 88 88
Tasklist ? = Explanation/Calculation HC = Hospital Compare
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal
Safety Quality Service Relationships Performance
Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Ultrasound Quality of Care
100th 58 54 54 51 59 61 58 68 79 79 81 81 81
Outpatient Therapy PT, OT, ST Quality of Care
100th 55 55 59 51 46 40 39 37 39
39
39 39 39
History Timeline ?
YTD Rate of Perfection 79.1%
Tasklist ? = Explanation/Calculation HC = Hospital Compare
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal
S a f e t y Q u a l i t y S e r v i c e R e l a t i o n s h i p s P e r f o r m a n c e
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