rpa enablement: a focus on long-term value and continuous...

In•ve•nio: v. latin. 1.To find, discover, trace, document, obtain knowledge.

RPA Enablement: a focus on long-term value and continuous process improvements.

Massimiliano Delsante CEO Cognitive Technology

The route of Innovation

Process Alignment: Model vs Real world

Process Obsolescence and cost of Maintenance

Cope with the Speed of Change ☺

How to monitor what is not managed by BPM?

The paradigm shift for Digital Transformation: myInvenio

What is RPA

Why myInvenio and RPA together?

As Is ProcessAnalysis and RPA

processes selection

To Be Process, ROI estimation and

Simulation

RPA implementation

RPA ROI and Performance Monitoring

Automation Level & ComplianceMonitoring

Covered by myInvenio

Covered by RPA

RPA Enablement and continuous improvement

Let’s dig into a concrete Use Case

Credem Process Improvement Context

LOANSEMPLOYEES

600 BRANCHES800 FINANCIAL ADVISORS

CUSTOMERS

ASSETS UNDER MANAGEMENT

Credem Process Improvement Context

LOANSEMPLOYEES

600 BRANCHES800 FINANCIAL ADVISORS

CUSTOMERS

ASSETS UNDER MANAGEMENT

Bank Closing Account Process

ENTERPRISE SYSTEMS

STAKEHOLDERSDATA PREPARATION

PROCESS MINING

TOOLDISCOVERED PROCESS MODEL

BPMN Discovered ModelERP RPA

AI IOT

FLATDB

BPM CRM

Clean Event Log ready for processing

Overall Streamlined Process

Let’s Discover the Process from company data

Bank Closing Account: Process Discovery

• Customer asking to close the account with a Registered letter• Customer asking to close the account without a Registered letter• Bank that decided to close Customer Account

KPI & PERFORMANCEDefine KPIs

Verify Standard and Custom KPI’s Compliance

Process compare and Best Practices

myInvenio Sherlock is digging into the process

AUTOMATION LEVEL &

REWORKSDefine Standard Costs

Rework view

Automation & Rework analysis (RPA Enablement)

Let’s focus again on the Automation!

Let’s analyse the costs

Alternative options for the automation

SIMULATIONScenarios and Goals Definition

Generate Simulated Event Log

What-if Analysis

Simulation Analysis

The Simulation: the RPA Compass

EVENT LOG AND

REFERENCE MODELPROCESS MINING TOOL CONFORMANCE CHECKING

Clean Event Log ready for processing

BPMN Reference Model

Process Model Highlightingnon-conformance and

root cause analysis

Let’s Costantly monitor process and Robots

PROCESS SETUPScope of the analysisData extraction

PROCESS DISCOVERYFrequency viewPerformance viewPath & Deviations analysisLeadTime InfluencersSNA, Activity Map

COMPLIANCEDefine Reference ModelViolations & Root Cause analysisSegregation of duties

SIMULATIONScenarios and Goals DefinitionGenerate Simulated Event LogWhat-if AnalysisSimulation Analysis

AUTOMATION LEVEL & REWORKSDefine Standard CostsRework viewAutomation & Rework analysis (RPA Enablement)

KPI & PERFORMANCEDefine KPIsVerify Standard and Custom KPI’s ComplianceProcess compare and Best Practices

REAL TIME & PREDICTIVE ANALYTICSReal time monitoring of running casesProcess LeadTime & costs estimation

IMPROVEMENTSSelect Deviations to removeReduce Non Compliance and ReworksDefine New AutomationDefine New Resource Allocation

Process Digital Transformation Vision