roadshow for continuing advocacy to address the problem of undelivered balikbayan boxes through the...
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Roadshow for Continuing Advocacy to Address the Problem of Undelivered Balikbayan Boxes through the Utilization by the Overseas Filipinos of Government-accredited Freight Forwarding Companies
PHILIPPINE SHIPPERS’ BUREAU
Under DTI – Consumer Welfare and Business Regulation Group (CWBRG)
Created under Executive Order 514 Primary mandate: to promote and protect the
common interests of Philippine shippers, importers and other commercial users of water transport
Philippine Shippers’ Bureau (PSB)
Accreditation of Seafreight Forwarders◦E.O. 514◦PSB A.O. 6 Series of 2005
(Rules on Freight Forwarding) Mediation/Arbitration of Consumer Complaints
◦Undelivered Balikbayan Boxes◦Pilferage of Cargoes◦Lost Cargoes◦Damaged Cargoes◦Unreasonable Delays in Delivery◦Overcharging of Freight Forwarding Rates
PSB’s programs
PSB’s programs
• Implementation of P.D. 1466 on the Use of Philippine Flag Vessels– Issuance of Waiver– Imposition of Penalties
• Supply Chain Studies of basic and prime Commodities
• Assistance to Philippine Shippers
Typical transport flow of balikbayan boxes
Balikbayan Boxes
*Balikbayan boxes shipped door-to-door
cargo flow money flow
Storage
Duties &Taxes
Shipping Line Charges
Delivery Charges
Door-to-door Charges
Foreign Consolidator/
Principal
*OFWs
*OFWs
*OFWs
Shipping Line/ Carrier
Bureau of Customs
Terminal Operator
Shipping Line’s Agent
Philippine Agent/ Freight Forwarder
Consignee
Consignee
Consignee
Funds for Customs Releasing and Delivery
Ocean Freight and Charges
Measures Undertaken by DTI-PSB to Address the Problem of Undelivered Balikbayan Boxes
1. Enhanced information campaign thru advisories and alerts
2. Dissemination of FAQs and tips in sending Balikbayan boxes
3. Filing of formal charges and imposition of sanctions on erring freight forwarding companies pursuant to PSB A.O. No. 06, Series of 2005
4. Endorsement to law enforcement authorities e.g. DOJ, NBI, PNP and LGUs.
5. Coordination with Bureau of Customs6. Cooperation with International Shipping Lines
thru MOA to screen inbound shipments of Balikbayan boxes
Best Practices for Cargo Consolidators of Balikbayan Boxes
1. Philippine agent/counterpart must be accredited with PSB
2. Must have an Agency Contract/Agreement with accredited Philippine Freight Forwarder
3. Duly licensed/accredited by government agencies
4. Promptly remits funds to its Philippine agent5. Has sufficient experience in freight
forwarding/shipping related activities6. Company has dedicated customer service7. Efficient Tracking/Documentary System in
place8. Sends advisories/alerts on the status of
shipment (Origin and Destination) to clients
Complainants should submit a notarized complaint together with documentary evidences such as:
• official receipts• cargo receipts• bills of lading• shippers’ declaration/packing list• waybills
.
Complaints handling on non-delivery of balikbayan boxes
Notarized complaint together with the documentary evidences may be filed to:
• PSB Office at 2/F DTI Building 361 Sen. Gil Puyat Avenue, Makati City, Metro Manila, 1200 Philippines
• Send through fax at (632) 751-3305 email at dti_psb@yahoo.com.ph
• For further queries, call PSB at (632) 751-3304 • Facebook account: /dti-psb
Complaints handling on non-delivery of balikbayan boxes
Measures to Address the Problem of Undelivered Balikbayan Boxes
1. Prevention (How to Avoid Being Victimized) Enhanced Information Campaign
Advisories/Alerts OWWA, BOC, DFA, Embassies/Consulates, OFW Orgs, DTI Commercial
Attaches, DTI Regional/Provincial Offices, Consumer Agencies of Foreign Governments, Freight Forwarders’ Regulatory Agencies of Foreign Government.
FAQs/Tips on Sending Balikbayan Boxes
Measures to Address the Problem of Undelivered Balikbayan Boxes
2. Reliefs (Assistance to Complainants/Victims) Formal Charges/Sanctions versus erring Freight
Forwarders (both local and foreign) Endorsement to Law Enforcement Authorities i.e.
Department of Justice (DOJ), NBI, PNP and LGUs Coordination with the Bureau of Customs and other
concerned government agencies
Complaints handling on balikbayan boxes
Q. What possible reliefs could the shipper or his consignee expect if mediation fails? A. The consignee/shipper may opt to bring the case to Arbitration by DTI or the regular courts for judgment/resolution. PSB may also refer the complaint to the Department of Justice (DOJ) for preliminary criminal investigation and prosecution, if the evidence warrants.
Complaints handling on balikbayan boxes
Q. What sanctions may PSB impose on freight forwarders violating PSB policies on balikbayan boxes?
A. PSB may impose monetary fines, suspension or cancellation of accreditation pursuant to A.O. No. 6 series of 2005.
Summary of Complaints Involving Non Delivery of Balikbayan Boxes for 2012 and 2013
Period Covered
No. of Complaints Received
No. of Complaints Resolved (Boxes
Delivered/Picked Up thru PSB intervention)
Case Withdrawn
Case Referred to Regular
Courts
Elevated for
ArbitrationOthers*
Jan-Dec 2012 151 64 8 42 4 33
Jan-Sept 2013
110 37 6 8 59
*Others- complainants to identify local forwarder, container number, for clarificatory meeting, letter has been sent for comments of respondent/complainants.
Summary of Complaints Involving Non Delivery of Balikbayan Boxes for 2012 and 2013
January-December 2012 January-Sept 2013 Total
Formal Charge 36 15 51
Issued Decision 30 6 36
Pending 4 9 15
Filed PSB accreditation 9 2 11
Paid penalty 8 1 9
Show Cause Order 10 7 17
Resolved 9 3 12
Petition for Revocation 1
Pending 4 4
Petition for Revocation 2 2
Issued Decision 1 1
Pending 1 1
Companies with complaints endorsed to DOJ 1 5 6
Summary of Complaints Involving Non Delivery of Balikbayan Boxes (2008-2013)
Countries No. of Complaints Received
Dubai 156USA 153Riyadh Saudi Arabia 52Kuwait 44Jeddah Saudi Arabia 26Singapore 18Hong Kong 13Bahrain 7Hawaii 6Japan 6KSA 6Ireland 5United Kingdom 5Saudi Arabia 4China 4
Data as of Sept 2013
Most balikbayan boxes come from
• Middle East (Saudi Arabia, UAE, Kuwait and Qatar)• USA• Hong Kong• Singapore• Italy• UK• Korea• Taiwan
Balikbayan Boxes
Tips on How to Get Your Balikbayan Boxes Home
1. Book your boxes only with companies whose Philippine agents/counterparts are PSB-accredited with clean records. 2. Beware of exceptionally very low rates.3. Declare and specify contents of your box in the Packing List.4. Secure transport documents such as Bill of Lading, Forwarder’s Cargo Receipt, Booking Confirmation, Invoice 5. Get the name and contact details of the forwarder’s agent in the Philippines.6. Monitor the movement of your cargo.7. Inform your consignee to check your cargo.
Tips on How to Get Your Balikbayan Boxes Home
8. Organize all the things you want to send through a balikbayan box.
The following items are NOT allowed to be sent through balikbayan box:
1. currencies, checks, money orders and travelers checks2. jewelries3. firearms, ammunitions and explosives4. prohibited drugs and substances5. pornographic materials, gambling cards and toy guns6. pirated products i.e. compact discs, tapes, etc.7. items of commercial quantities
DTI WEBSITE www.dti.gov.ph
LIST OF ACCREDITED NVOCC, IFF and DFF• http://www.dti.gov.ph/dti/index.php?p=409
PSB ADVISORY/ALERT• http://dti.gov.ph/dti/index.php?p=779• http://dti.gov.ph/dti/index.php?p=780
FAQs on BALIKBAYAN BOX• http://dti.gov.ph/dti/index.php?p=653
Freight Forwarders in Riyadh with PSB accredited freight forwarder counterpart
Company Counterpart in the Phils.Sir 2GoAl Batha CenterP.O. Box 4626 Riyadh 11412Tel – 01-404-1953
Laguna Lakers776 Rizal Blvd., Bgy. Malusak, Sta. Rosa, Laguna, Tel- (049) 411-1894
Makati ExpressSharal Furgan St., Alhijra Dist., Makkah, K.S.A.Tel. -02-5380121/5380126
Kingpoint Express and LogisticsBlk 23 Lot 14 Kalayaan Ave., Kingspoint Subd., Bgy. Bagbag, Novaliches, Q. City Tel – 936-0512/418-1692
Freight Forwarders in Riyadh with PSB accredited freight forwarder counterpart
Company Counterpart in the Phils.Fil-Asia Cargo ForwardersP.O. Box 40547, Riyadh 11511 K.S.A. Tel. 404-2107/405-7840
FACF Parcel Delivery#8410 Gomburza St., Bgy. Sto. Nino, Paranaque CityTel. 851-6874
Al Mohr Trading ServicesP.O. Box 51597, Riyadh, K.S.A.Te. 009661 478 2443
Al Mohr Customs Brokerage, Inc.609-B Quirino Ave., San Dionisio, Paranaque CityTel. 820-1722
Freight Forwarders in Dubai with PSB accredited freight forwarder counterpart
Company Counterpart in the Phils.Cityline Gen Ex Cargo
#11 Seacom Comp., Bgy. San Antonio, Paranaque City – Tel. 468-1922
Frico Trico Int’l. ForwardingBlk 3 Lot 3 Canaynay Ave., Martinville Subd., Las Pinas City – Tel. 579-7674
Freight Forwarders in Dubai with PSB accredited freight forwarder counterpart
Company Counterpart in the Phils.Cityline Gen Ex Cargo
#11 Seacom Comp., Bgy. San Antonio, Paranaque City – Tel. 468-1922
Frico Trico Int’l. ForwardingBlk 3 Lot 3 Canaynay Ave., Martinville Subd., Las Pinas City – Tel. 579-7674
Thank you!
CARGO FORWARDING IN THE MIDDLE EAST
INDUSTRY BRIEF
THE “BALIKBAYAN” BOX CONSOLIDATION DOOR-TO-DOOR DELIVERY
CARGO BY SEA/ AIR PROCESS
CUSTOMER WALK-IN CARGO PICK-UP
INDUSTRY BEST PRACTICES
TIPS FOR SENDERS
AGENDA
SEA/ AIR CARGO PROCESS FLOW (WALK-IN)
CUSTOMER WALK-IN
PREPARATION FOR LOADING
SHIPMENT LOADING
CUSTOMS CLEARANCE
DELIVERY TO CONSIGNEE
RECEIVING / PAYMENT
WAREHOUSING
SEA/ AIR CARGO PROCESS FLOW (PICK-UP)
ORDER TAKING/ SCHEDULING
PREPARATION FOR LOADING
SHIPMENT LOADING
CUSTOMS CLEARANCE
DELIVERY TO CONSIGNEE
CARGO PICK-UP/PAYMENT
WAREHOUSING
Customer Service 24-Hour Toll-Free Contact Centre Real-time Tracking for Sender (SMS, Online App, IVR Call/ Phone) Same-Day pick-up of Cargo Cargo Insurance Policy Competent and Well-trained Workforce
Business Application Coverage Planning and Execution (Roving Truck per Cluster) Load Sharing to improve speed SLA Checkpoints per point of bottleneck Partnership with reliable domestic (PH) customs clearing
and freight forwarding companies
INDUSTRY BEST PRACTICES
LIST OF PROHIBITED ITEMS (KSA)
FRUITS & GRAINS/ BEANS - Date Palm Saplings of the following types: Khilas, Naboot Saif, Sagae, Safry, Magfazi, Barhi, Sukary, Shalabi, Safary, Ajwa, Hulwa, and Rothana - Livestock Feeds, Poultry Feeds, Barley, Sudanese White Sorghun, Green Fodders, Hay, Yellow Sorghun, Soybean
INFANT MILK
MEDICINES and SUPPLEMENTS of commercial quantities, especially WITHOUT payment receipts
MINERALS and METALS - Sand, white rock (silica), based sand, crusher aggregates, limestone and marble stone - Scrap of Iron - Gas Cylinders - Waste pumps and their petrol, gas, diesel, or electric motors - Traction and leveling machine used for agriculture and disinfection, harvesting, and threshing machines and accessories thereof - Zamzam water - Scrap Batteries
THANK YOU!
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