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Retail Transformation Study
How Retail Leaders Are Redefining IT and
Transforming the Customer Experience
CONTENTS
36
101316 41
Study Highlights
Store Growth / IT Spend Trends
Leaders and IT Investment
Focus on Security
Priorities and Purchase Intentions
How Does One Compete In Today’s Retail Environment
Study Highlights
Source: IHL Group
Segment Definitions
o
o
o
Retailers, Leading and Otherwise
o
o
o
BUSINESS MARKETINGPRESENTATION SLIDES
Study Details
Store Growth
Store Count Growth
o
o
o
o
o
o
o
o
IT Spend Growth by Retail Tier
Enterprise IT Spend Store IT Spend
Source: IHL Group
IT Spend Growth
o
o
o
o
o
o
o
o
2017 Spend Growth
3.8%
5.0%
1.3%1.8%
Leading Retailers Average Retailers Below Average Retailers
Source: IHL Group
Lack of IT Investment Is Costly
68%
74%
Increased Sales Cost Reductions
Source: IHL Group
Leaders and IT Spend
Source: IHL Group
Security Spend By Segment
Non-EMV Spend EMV Spend
Source: IHL Group
EMV Spend Non-EMV Spend
Leaders vs Others on Security
Source: IHL Group
Leaders and Security Spending
Source: IHL Group
BUSINESS MARKETINGPRESENTATION SLIDES
Top Retail IT Priorities
Source: IHL Group
Top Priorities of Leaders
Source: IHL Group
Software IT Spend in Cloud
27%
Store Systems
33%
BI/Analytics
47%
eCom
46%
Sales/Marketing
30%
Core ERP
29%
Merch
25%
Supply Chain
Source: IHL Group
31% increase in percent of software budget in cloud
Cloud Spend by Retail Tier
Cloud Solution Tier I Tier II & III
E-Commerce 39% 57%
Sales / Marketing 44% 49%
BI / Analytics 33% 33%
Core ERP 28% 33%
Merchandising 37% 22%
Store Systems 20% 40%
Supply Chain 28% 21%
Source: IHL Group
Digital Signage
POS Software
POS Client - Base System
Up to Date/In Place Within 12 Months 12-24 Months 24-36 Months
Store Systems Purchase Timeframe
Source: IHL Group
Consumer Mobile Checkout
Mobile POS
Mobile for Associates (non-POS)
Mobile for Managers
Up to Date/In Place Within 12 Months 12-24 Months 24-36 Months
Store Systems Purchase Timeframe
Source: IHL Group
Store Systems Purchases
For FDC retailers in 2017, their biggest targets for purchase are:
o
o
o
o
o
Source: IHL Group
Store Systems - Leaders
Source: IHL Group
Holistic Merch. Across Channels
Click & Collect
Ship from Store
Central Order Management
Return Online Purchases at Store
Up to Date/In Place Within 12 Months 12-24 Months 24-36 Months
Cross-Channel Commerce Timeframe
Source: IHL Group
Split ticket
Order Inventory at Other Stores
Order Online from POS
Check Inventory at Other Stores
Up to Date/In Place Within 12 Months 12-24 Months 24-36 Months
Cross-Channel Commerce Timeframe
Source: IHL Group
Cross - Channel Adoption
o
o
o
o
o
Source: IHL Group
Unified Commerce Leaders
FDC Fulfillment Outsourcing
Source: IHL Group
GMS Fulfillment Outsourcing
Source: IHL Group
Fulfillment Outsourcing by Retailer Class
Source: IHL Group
Fulfillment Summary
Source: IHL Group
Key Final Nuggets
Source: IHL Group
Speaking of Innovation Spend…
Source: IHL Group
BUSINESS MARKETINGPRESENTATION SLIDES
To Effectively Compete
Foundational Technologies
•
•
•
Source: IHL Group and NCR Studies
Technologies That Move The Needle
Source: IHL Group and NCR Studies
BUSINESS MARKETINGPRESENTATION SLIDES
Respondents by Retail Segment
Retail Segments
➢
➢
➢
Source: IHL Group
Respondents by Job Title
Job Title / Position
➢
Source: IHL Group
FDC Revenues by Channel
Retail Revenues by Channel
GMS Revenues by Channel
Source: IHL Group
Respondents by Revenues
Retail Revenues
➢
➢
Source: IHL Group
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