retail lunch & learn - new hope network...rafael mael president maelstrom marketing co-op...
Post on 25-Jun-2020
0 Views
Preview:
TRANSCRIPT
Produced by Co-located with
Retail Lunch & Learn
Bill Crawford, PhD(c), MS Founder & Principal ConsultantCrawford.Solutions
Emily Kanter Marketing Director & Second Generation Co-ownerCambridge Naturals
Michael Kanter Co-Founder and Chief Visionary OfficerCambridge Naturals
Rafael Mael PresidentMaelstrom Marketing
Brandie Miller Senior BuyerGrocery Outlet
Lynn Ellen Schimoler Assistant Director of OperationsCity Market/Onion River Co-op
Linda Shein Managing DirectorJay H. Baker Retailing Center, The Wharton School, University of Pennsylvania
Avoid Getting Burned by Burnout
Bill Crawford
A Little About Me…
• Bill Crawford; PhD(c), MS • Former Retailer and New Hoper
• Organizational Psychologist, College Professor, Business Strategist, and Management Consultant – www.crawford.solutions
No “.com” – we’re way too cool for that!
What Is Burnout?
Personally
• Emotionally exhausted • Cynical • Lack of Interest • No motivation • Detachment
Organizationally
• Decreased Financial Performance
• Decreased Customer Satisfaction & Loyalty
Health Results from Burnout Headaches
Muscle Aches
Fatigue
Insomnia Exhaustion
High Cholesterol
Cardiovascular Issues
Type 2 Diabetes Emotional Instability
Lack of Concentration
Memory Problems
Marital Conflicts
Depression
Anxiety
Gastrointestinal Problems
Musculoskeletal Problems
Increased Risk for Colds & the Flu
Increased Potential for Drug & Alcohol Abuse
What Causes It?
The Theory of Margin
Every Job Has Two Elements
• Demands – What has to be done
• Resources – What helps you do it
What Do They Cause?
• Demands, If Excessive, Lead to Burnout
• Resources, if Adequate, Help Prevent Burnout
The Job Demands-Resources Model (JDR)
Types of Demands and Stress
• Two Types of Stress – Distress – Eustress
• Two Types of Demands – Hindrances – Challenges
• How Is The Difference Determined? – Personal Perception – Level of Available Resources
Retail Demands
• Customer Expectations
• Deadlines
• Schedules (Nights and Weekends)
• Detail Work
• Picking Up Slack for Others
Some Takeaways
Focus on Work-Life Balance
Be Aware of Job Demands
• Some are inherent • Others can be eliminated
– Technology – Job Design – Input from Those Who Do The Job
• Do you have the right person-job fit? – Are you applying right? – OR - – Are you hiring right?
Evaluate Resources
• Pay and Benefits
• Managerial Interaction and Support
• Teamwork
• Supportive Culture
• Training and Growth Opportunities
A Vitally Important Resource:
Task Significance
“What’s Your Job Here?”
“I Am Helping Put a Man on the Moon”
Thanks for Coming! Let’s Visit Later!
Ø Text me if you want to meet at the show:
(918) 615-2433
Ø bill@Crawford.Solutions
Ø www.Crawford.Solutions
top related