resturant technology trends

RESTAURANT TECHNOLOGY TRENDSSCOTT JOHNSONRESTAURANT TECHNOLOGY ENGINEERING MANAGER

ABOUT ME

• 18 Years of Hospitality/Restaurant IT Management• 10 Years McDonalds Global IT Products• Installed 100s of sites personally• Deployed technology to 20,000+ sites globally• Team which engineers every PC device running a restaurant

TOPICS

• Wi-Fi is an Expectation• “Thinner” Point of Sale• SMART kitchens• Digital Menu Boards Indoor and Outdoor• Kiosks• Mobile apps

WI-FI IS AN EXPECTATION

2/3 Customers prefer Wi-Fi over Cell data usage. Data charges are the top fees in US cell plans.

40% of Restaurant customers stated in 2015 that Free/Good Wi-Fi is an important consideration of an amenity when choosing a location.

A majority of Millennials and a growing number of boomers use their

smart devices for more than 1 hour every day.

POINT OF SALE IS LOOSING WEIGHT

POS are getting lighter and cheaper.

In the last 10 years POS devices has become 40-50% more cost effective.

Tabletized POS are growing in popularity.

Longevity of devices likely reduced.

SMART KITCHENS

SMART Kitchens (KVS/KVD/KMS) are ubiquitous in the industry. Growing use by smaller locations.

Cost neutral to kitchen printers over their lifespan.

Enable measuring service times and increase efficiency.

Some can display menu, prep and training elements.

DIGITAL SIGNAGE

SIGNAGE OPTIONS

INDOOR• Mainstream Adoption Phase• Cost vary, but are generally

affordable.• Easier to update, consistent

with branding and have a positive impact on customers.

OUTDOOR• Early Adoption Phase• Up front costs are high• Require commercial quality

bright and rugged screens.

KIOSKS• Run 24x7• Provide customers time to

build their orders• Always upsell• Everyone is using touch

screens today• Higher Guest check avg

and item counts

MOBILE APPSFeatures:• Location Finder

• Menu and information

• Coupons and Promotions

• Pre-order

• Pre-pay

Considerations:• Require robust and modern

restaurant technology systems

• Poor implementation willhurt image

• Have reasonable ROI expectations

• Ensure staff is ready to execute and keep your information up-to-date

QUESTIONS AND ANSWERSTHANKS FOR ATTENDING…