responses to increased complexity: learner journey’s

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Responses to increased complexity: Learner Journey’s

Professor Belinda Tynan Pro Vice-Chancellor Learning & Teaching

About The Open University

People Places Methods Ideas

Our mission

The OU’s students

• Over 206,000 students

• 73% in full or part time work

• 14% of students are under 25

• More than 20,000 people with

disabilities studied with us in

2012/13

• 42% of students had one A level or

a lower qualification at entry

Two dimensions of quality

0

0,5

1

1,5

2

2,5

3

3,5

70 75 80 85 90 95 100

RA

E sc

ore

20

08

NSS % student satisfaction 2013

Open University

Facts and figures: operating at scale

Over

400 undergraduate

modules

Over

160 postgraduate

modules

Over

60,000 unique users per day on

the VLE

Over

5 million OpenLearn visitors

last year from 196 countries Over

800 videos on YouTube.

The UK’s Largest

university channel

Over

65,000 downloads of OU Anywhere

Over

66 million

downloads on iTunes U

6,500 distributed

tutors 4 Nations 21 regions

35,000 Awards

p/a

4,000 Central

staff

Challenges and drivers

Open Digital Political

Fees & Qualifications

New income Mobile

Grand challenges

Social Part-time &

diverse market

Informal learning

Community projects

FutureLearn is a platform

for online learning… and

MOOCs

What is FutureLearn?

The Open University

– the pioneer in

distance learning

29 world-class

partners experts from

online, mobile and

media

learning design multi-platform use best of the social web

embedded in all

aspects

of the platform

– 26 UK and

international

universities and 3

cultural institutions

– mobile first

backgrounds

with in-built social

architecture

Founded by

Effective Uniquely designed

for

Designed and built by

Incorporates the

FutureLearn incorporates OU expertise in distance and social learning

in its design

FUTURELEARN OVERVIEW

Direct learning from

others

Knowledge sharing

Vicarious learning

Implicit learning

E.g. Learner posts questions and gets answers

Learners pass on ideas and information to others

Learner is aware of learning activity of others (e.g. notes)

Learner engages with others to develop shared representations.

Conversational

learning

Orchestrated

collaboration

Shared knowledge

building

Zone of proximal

development

Learner engages in sustained

dialogue with others

Mentor guides a group towards exploration of difference or shared

understanding

Learner develops knowledge with others through dialogue

and interaction

Learner learns through interaction and conversation with a more

knowledgeable other

Much work has

gone into

designing

FutureLearn to

provide the best

of social

learning at a

distance and at

scale

SOCIAL

LEARNING

Technology-enhanced learning

Scope

• Over 1000 books

• Over 500 hours of audio

• Over 600 hours of video

• All AV content made accessible

OU student device usage VLE

VLE Visitors by Mobile Device Type (Jan 12 – Jul 14)

VLE Visits by Operating System (Jul 14)

Activities

Location

Usage Frequency

Motive

An investigation into the use of Mobile VLE in OU teaching and learning

Daisy Mwanza-Simwami, and IET colleagues, 2013 D.Mwanza-Simwami@open.ac.uk

Learning and Teaching strategy

Framework for maximising success

Pre-OU (Future student)

Commencing/ First Year (Current student)

Later Year (Current student)

Graduate Ready (Current student)

Shaping Aspirations

Admission & Integration

Involvement & Retention

Graduate Transitions

Theoretical underpinnings - human development theory (Bronfenbrenner, 1979) and student engagement cycle (Coates & Ransom, 2011)

OU Student

Attractive curriculum

offer

Getting on the right

study path

Preparation and

induction Study

Support and feedback

Relationship and

momentum

Outcomes:

career & personal

Chain of Response Model (Cross, 1981)

Situational Factors (Employment, financial, family, study context, health)

Dispositional Factors (Goals, motivation, satisfaction, confidence, learning styles)

Institutional Factors (Staff responsiveness, course design, support systems, orientation & preparation programmes)

What do we mean by analytics?

Analytics is not simply about the collection and analysis of data…

What do we want to know? Collect the right data…

Analyse and generate insight… Present and communicate the findings…

Take ACTION based on the findings… Evaluate success of the actions…

Underpinning organisational strengths

The OU recognises that three equally important strengths are required for

the effective deployment of analytics

Adapted from Harvard Business Review October 2012 ‘Making Advanced Analytics Work for You’

Analytics for Student Success Strategy

The OU is developing its capabilities in 10 key areas that build the

underpinning strengths required for the effective deployment of analytics

Study Experience Programme Analytics Project

Deliver the tools practitioners need within key business cycles to

systematically drive up student persistence through targeted and

evidence based intervention

Intervention and Evaluation

Data Visualisations

Ethics Framework

Predictive Modelling

Learning Experience Data

Professional Development

Small Data Student Tools

Student Support

Nottingham

• Mathematics & Statistics

Leeds

• Health & Social Care

Gateshead

• Arts & Humanities

Edinburgh

• PG Business & Management

Cambridge

• Psychology & Counseling

London

• Language Studies

• UG Childhood, Youth &

Education

East Grinstead

• Arts & Humanities

• Online & Distance Education • Access

Oxford

• UG Business & Management

• Law

Belfast

• PG Science

Bristol

• Social Sciences

Cardiff

• PG Education

Birmingham

• Computing & IT

• Engineering, Design,

Environmental & Development

Manchester

• UG Science

Our student support

Annually:

• Over 600,000 telephone calls

• Over 300,000 emails

• More than 1 million student assignments

• 91,739 examinations

• Over 130,000 end-of-course assessments

Academic support

Face to face OU Live Tutorials

Forums Email Open Design Studio

Digital library & 24/7 support

85% surveyed in the 2013

National Student Survey agree library

resources and services are good enough for their

needs.

52,000 unique visitors to the OU Library

website per month.

Resource

richness

474 databases

90,000 electronic

journals and over

500,000 ebooks

Award winning

Digital and information literacy tools for

students.

1st UK HE to provide a 24/7 webchat

service

2.4 million visits to Open Research

Online. The Open

University’s open access

repository of research

publications.

It is a balancing act

Driving innovation and change and building

resilience.

Managing delivery (services) alongside the constant requirement for responsiveness,

flexibility.

Thank you

Responses to increased complexity: Learner

Journey’s

Be in touch…

Belinda.tynan@open.ac.uk

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