resolucion de problemas en grupos
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Chapter 9
Solving Problems
in Groups
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
PROBLEM SOLVING IN GROUPS:WHEN AND WHY
Solving Problems in Groups
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Advantages of
Group Problem-Solving
Resources
Accuracy
Commitment
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
When to Use Groups
for Problem Solving
Is the job beyond the capacity of one person?
Are individuals tasks interdependent?
Is there more than one decision or solution?
Is there potential for disagreement?
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Some Communication Factors Associated
with Group Productivity
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Group Problem-Solving Formats
Buzz groups
Problem census
Focus group
Parliamentary procedure
Panel discussion
Symposium Forum
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Computer-Mediated Groups
Teleconferencing
Computer conferencing
Chat room
Asynchronous discussions
What are advantages to computer-mediated
meetings? Disadvantages?
Why do groups working at a distance take more
time to reach decisions?
Online meetings shouldnt replace, but rather
supplement
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
APPROACHES AND STAGES INPROBLEM SOLVING
Solving Problems in Groups
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
A Structured
Problem-Solving Approach
1. Identify the problem What are the groups goals?
What are individual members
goals?
2. Analyze the problem
Word the problem as a broad,
open question Gather relevant information
Identify supporting and restraining
forces
3. Develop creative solutions through
brainstorming/nominal group technique
Avoid criticism
Encourage freewheeling ideas
Develop a large number of ideas
Combine two or more individual
ideas
4. Evaluate the solutions by asking whichsolution
Will best produce changes
Is most achievable
Contains the fewest serious
disadvantages
5. Implement the plan Identify specific tasks
Determine necessary resources
Define individual responsibilities
Provide for emergencies
6. Follow up on the solution
Meet to evaluate progress
Revise approach as necessary
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Developmental Stages in
Problem-Solving Groups
Orientation stage
Conflict stage
Emergence stage
Reinforcement stage
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Developmental Stages in
Problem-Solving Groups
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
MAINTAINING POSITIVERELATIONSHIPS
Solving Problems in Groups
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Basic Skills
Mutual respect
Listening
Win-win problem solving
Consensus
Cohesiveness Shared or compatible goals
Progress toward goals
Shared norms and values
Lack of perceived threat
between members
Interdependence of members
Threat from outside the
group
Mutual attraction and
friendship
Shared group experiences
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Overcoming Dangers in
Group Discussion
Information underload and overload
Unequal participation
Pressure to conform Groupthink
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Understanding Human Communication, Tenth Edition, Adler/RodmanCopyright 2009 by Oxford University Press, Inc.
Adapting Problem-Solving Methods to
Special Circumstances
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