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REQUESTFORPROPOSAL
FOR
PROVIDINGP2PLEASEDLINECONNECTIVITYIN
GOVERNMENTOFFICESUNDERNIIPILOTAND
EMPANELMENTOFSERVICEPROVIDERFOR
CHANDIGARHADMINISTRATION
SocietyforPromotionofITinChandigarh(SPIC)
EDCBuilding,ITParkChandigarhUndertheaegisof
DepartmentofInformationTechnology,ChandigarhAdministration
5thFloor,AdditionalDeluxeBuilding,Sector9-D,Chandigarh–160009Phone:0172-2740641,Fax:0172-2740005
Website:http://chandigarh.gov.in
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ImportantDates
S.No. Particular Details
1. StartdateofissuanceofRFPdocument 17.05.2017
2. LastdateforSubmissionofQueries 24.05.2017at5PM
3. Pre-BidConference 26.05.2017at11AM
4. IssueofCorrigendum(ifrequired) 29.05.2017
6. LastdateandtimeforRFPSubmission 12.06.2017at3PM
7. DateandtimeofopeningofBids 12.06.2017at3.30PM
8.DateandTimeofFinancialBid
Willbeintimatedtothetechnicallyqualifiedbidders.
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TableofContents
Contents
ImportantDates.....................................................................................................................................2
TableofContents...................................................................................................................................3
1. RFPforProvidingP2PLease-lineConnectivityinGovernmentOfficesunderNIIandEmpanelmentofServiceProviderforChandigarhAdministration........................................................6
1.1. FactSheet...................................................................................................................................6
1.2. RequestforProposal..................................................................................................................6
1.3. StructureoftheRFP...................................................................................................................7
2. BackgroundInformation................................................................................................................7
2.1. BasicInformation.......................................................................................................................7
2.2. ProjectBackground....................................................................................................................8
3. InstructionstotheBidders.............................................................................................................9
3.1. General.......................................................................................................................................9
3.2. CompliantProposals/CompletenessofResponse..................................................................10
3.3. Pre-BidMeeting&Clarifications..............................................................................................10
3.3.1. Pre-bidConference...............................................................................................................10
3.3.2. ResponsestoPre-BidQueriesandIssueofCorrigendum....................................................11
3.4. KeyRequirementsoftheBid....................................................................................................11
3.4.1. RighttoTerminatetheProcess............................................................................................11
3.4.2. RFPDocument......................................................................................................................11
3.4.3. EarnestMoneyDeposit(EMD).............................................................................................11
3.4.4. SubmissionofProposals.......................................................................................................12
3.4.5. AuthenticationofBids..........................................................................................................12
3.5. PreparationandSubmissionofProposal.................................................................................12
3.5.1. ProposalPreparationCosts..................................................................................................12
3.5.2. Language..............................................................................................................................13
3.5.3. Venue&DeadlineforSubmissionofProposals...................................................................13
3.5.4. LateBids...............................................................................................................................13
3.6. Evaluation.................................................................................................................................13
3.6.1. TenderOpening....................................................................................................................14
3.6.2. TenderValidity.....................................................................................................................14
3.6.2.1. TenderEvaluation.............................................................................................................14
4. CriteriaforEvaluation..................................................................................................................14
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4.1. EligibilityCriteria......................................................................................................................14
4.2. TechnicalQualificationCriteria................................................................................................16
4.3. ScoringModel...........................................................................................................................16
4.4. CommercialBidEvaluation.......................................................................................................16
5. AppointmentofSystemsImplementationAgency.......................................................................17
5.1. AwardCriteria..........................................................................................................................17
5.2. RighttoAcceptAnyProposalandToRejectAnyorAllProposal(s).........................................17
5.3. NotificationofAward...............................................................................................................17
5.4. ContractFinalizationandAward..............................................................................................17
5.5. PerformanceGuarantee...........................................................................................................17
5.6. SigningofContract...................................................................................................................18
5.7. FailuretoAgreewiththeTermsandConditionsoftheRFP....................................................18
6. ScopeofWork..............................................................................................................................18
6.1. ScopeofWork–NIISpecific.....................................................................................................18
6.2. ScopeofWork–forEmpanelment..........................................................................................20
7. Deliverables&Timelines..............................................................................................................20
8. ServiceLevels...............................................................................................................................20
9. PaymentProcedureandTerms....................................................................................................23
9.1. PayingAuthority.......................................................................................................................23
9.2. PaymentSchedules..................................................................................................................23
10. FraudandCorruptPractices.....................................................................................................24
11. ConflictofInterest....................................................................................................................25
12. TermsandConditions...............................................................................................................26
12.1. TerminationClause...............................................................................................................27
12.1.1. RighttoTerminatetheProcess............................................................................................27
12.1.2. ConsequencesofTermination..............................................................................................27
12.2. DisputeResolutionMechanism............................................................................................28
12.3. Notices..................................................................................................................................29
12.4. ForceMajeure......................................................................................................................29
Annexure-A...........................................................................................................................................30
Annexure-B...........................................................................................................................................32
AppendixI:Pre-QualificationorEligibilityTemplates..........................................................................33
Form1:ComplianceSheetforPre-qualificationProposal...............................................................33
Form2:ParticularsoftheBidder.....................................................................................................34
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Form3:BankGuaranteeforEarnestMoneyDeposit......................................................................35
Form5:LetterofProposal................................................................................................................37
Form6:ProjectCitationFormat.......................................................................................................38
AppendixII:CommercialProposalTemplate.......................................................................................39
AppendixIII:e-TenderingGuidelines...................................................................................................40
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1. RFP for Providing P2P Leased-line Connectivity in Government Offices under NII and
EmpanelmentofServiceProviderforChandigarhAdministration
1.1. FactSheet
Clause Topic
Section3.4.2 RFPcanbedownloadedfromhttp://etenders.chd.nic.in/
Section3.4.3 EarnestMoneyDepositofamount�10,00,000/-by
DemandDraftorFDRorBankGuaranteeinfavourof“SocietyforPromotionofITinChandigarh”andpayableatChandigarhfromanyofthescheduledcommercialbank
Section3.3 Apre-bidmeetingwillbeheldasperdatementionedabove.
Thename,address,andtelephonenumbersoftheNodalOfficeris:CEO-SPICSocietyforPromotionofITinChandigarh(SPIC)EDCBuilding,ITParkChandigarhChandigarh-160101info@spicindia.com0172-2970450-52
Allthequeriesshouldbereceivedonorbeforestipulateddateandtime,eitherthroughpostoremail.
Section3.5.2 Proposalsshouldbesubmittedinthefollowinglanguage(s):English
Section3.6.2 Proposals must remain valid180daysafterthesubmissiondate
Section3.4.4 All the proposal should be submitted through eTender athttp://etenders.chd.nic.in/
Section3.5.3 Theproposalsubmissionaddressisonlinethroughhttp://etenders.chd.nic.in/
1.2. RequestforProposal
Online bids are invited from eligible, reputed, qualified firms with sound technical and financialcapabilities for design, development, implementation and maintenance of network solution asdetailedout in the ScopeofWorkunder Section6of thisRFPDocument. This invitation tobid isopentoallBiddersmeetingtheminimumeligibilitycriteriaasmentionedinSection4.1ofthisRFPDocument.
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1.3. StructureoftheRFP
ThisRequestforProposal(RFP)documentforSPICcompriseofthefollowing.
I. InstructionsontheBidprocessforthepurposeofrespondingtothisRFP.Thisbroadlycovers:a. Generalinstructionsforbiddingprocessb. Bidevaluationprocess including theparameters for Pre-qualification, Technical evaluation
and commercial evaluation to facilitate SPIC in determining bidder’s suitability as theimplementationpartner
c. Paymentscheduled. Commercialbidandotherformats
II. Functional and Technical Requirements of the project. The contents of the document broadlycoverthefollowingareas:a. Abouttheprojectanditsobjectivesb. ScopeofworkfortheImplementationPartnerc. FunctionalandTechnicalrequirementsd. ProjectSchedulee. Servicelevelsfortheimplementationpartner
Thebidderisexpectedtorespondtotherequirementsascompletelyandinasmuchrelevantdetailaspossible,andfocusondemonstratingbidder’ssuitabilitytobecometheimplementationpartnerofSPIC.
Thebiddersareexpectedtoexamineallinstructions,forms,terms,Projectrequirementsandotherinformation in theRFPdocuments.Failure to furnishall information requiredasmentioned in theRFPdocumentsor submissionof aproposalnot substantially responsive to theRFPdocuments ineveryrespectwillbeattheBidder'sriskandmayresultinrejectionoftheproposal.
2. BackgroundInformation
2.1. BasicInformation
a. SocietyforPromotionofITinChandigarhandSPICinvitesresponses(“Tenders”)tothisRequestfor Proposals (“RFP”) from Systems Implementation Agencies/Partners (“Bidders”) for theprovisionof“PROVIDINGP2P LEASED LINECONNECTIVITY INGOVERNMENTOFFICESUNDER
NII AND EMPANELMENT OF SERVICE PROVIDER FOR CHANDIGARH ADMINISTRATION” asdescribed in Section 6 of this RFP, “Scope of Work” (“the System Implementations/TurnkeySolutions”).
b. AnycontractthatmayresultfromthisGovernmentprocurementcompetitionwillbeissuedforatermof3years(“theTerm”).ThisperiodincludesworktobeundertakenforNIIspecificworkandanyworkgivenasEmpanelledagencyforChandigarhAdministrationbySPIC,DepartmentofIToranyentityunderChandigarhAdministration.
c. TheSPICreservestherighttoextendtheTerm,beyondtheperiodspecifiedat(b)above,foraperiod or periods of up to 2 years on the same terms and conditions, subject to the SPIC’sobligationsatlaw.
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d. Proposalsmustbe receivednot later than time,dateandvenuementioned in theFactSheet.ProposalsthatarereceivedlateWILLNOTbeconsideredinthisprocurementprocess.
2.2. ProjectBackground
Government of India has initiated steps for creation of a National Information Infrastructure
(NII) as a significantly upgraded infrastructure from technological, administrative and e-
governanceperspectives.
The vision of NII is to provide a secure, scalable and on demand public information
infrastructure to government agencies and citizens. It will leverage existing ICT and human
resources available in the country at all levels to minimize capital investment and operating
expenditure. NII shall leverage emerging technologies such as Cloud computing to meet
increasingdemand fornetworkbandwidth, storageand ITapplicationsarising fromgreatere-
enablementofgovernmentservices.NIIshallalsoeffectivelyaddressthechallengesthatremain
in the current infrastructure – capacity constraints, cyber security vulnerabilities, non-
availabilityofrobustlastmileconnectivityandlimitednetworkredundancy.
Ithasbeenvisualisedthattheavailabilityofaubiquitousnetwork,connectivitythroughmobile
technologies, broadband internet, fibre penetration upto all 2.5 Lakh Panchayats, wired and
wirelessconnectivityinthevillages,affordabledevicesandsoftwareapplicationsandsolutions
will enable access to various electronic services and information anywhere anytime through
variousdevicesincludingmobilehandsetsandtabletsetc.
Theobjectivesoftheschemeare:
1. TointegratetheexistingnetworksandinfrastructureofSWAN,NKN,SDC,NDC,NICNET,
NOFNunderMMPsandleverageitfullytoenhanceitspotentialandutilityandensure
economyinexpenditure.
2. Establishanappropriate institutionalstructureforNII thataddressestherequirements
ofpolicymakingandoverallcoordinationamongststakeholdersasusersandownersof
infrastructure.
3. Coordinateprovisionof ICT infrastructure(compute,storage,networkandgateway)to
governmentdepartmentsandagencies/stakeholdersondemand.
4. Creating an integrated and secured communication network from the current
fragmented infrastructurethatwillprovidedata,voiceandvideoservicesonthesame
platform.ThiswouldalsofullyintegratetheGICloud(MeghRaj)platform.
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5. Evolveandenforceastandardsecurityframeworkacrossgovernmentdatacentresand
networks.
6. Ensurehighavailabilitythroughredundantpathsforexistingnetworks.
7. Buildcommonservicesusedbyallgovernmentdepartmentstofacilitateinteroperability
andeaseofprocurement.
8. Ensure that the ICT infrastructure is IPv6 enabled, scalable, inter-operable, virtualized
using cloud based services and in conformity with the open standards policy of
GovernmentofIndia.
ChandigarhhasbeenselectedasoneofStates/UTshavebeenchosenforpilotimplementation
AsregardstheChandigarhAdministration,thefollowingaretheimplications:
1. Existing SWAN infrastructure at SHQ (NDC, UT Secretariat, Sector9) and 7 POPs (MCC-
17,RLA-17,DCOffice-17,GMSH-16,GMCH-32,SDM(E)andSDM(S))tobeupgraded.
2. Providingnetworkpresenceatallthe12GramPanchayats.36horizontalofficesinGPswill
becovered.
3. LeverageexistingNOFNinfrastructure.
4. Providingnetworkconnectivityto64horizontalofficesinUrbanChandigarh
5. UpgradationofconnectivityatSamparkCentres
ThisRFPisbroadlyforprovidingconnectivitytoofficesinUrbanChandigarh.
3. InstructionstotheBidders
3.1. General
a. While every effort has been made to provide comprehensive and accurate backgroundinformation and requirements and specifications, Bidders must form their own conclusionsabout the solution needed tomeet the requirements. Bidders and recipients of this RFPmaywishtoconsulttheirownlegaladvisersinrelationtothisRFP.
b. All informationsuppliedbyBiddersmaybetreatedascontractuallybindingontheBidders,onsuccessfulawardoftheassignmentbytheSPIConthebasisofthisRFP
c. No commitment of any kind, contractual or otherwise shall exist unless and until a formalwritten contract hasbeenexecutedbyor onbehalf of the SPIC.Anynotificationof preferredbidderstatusbytheSPICshallnotgiverisetoanyenforceablerightsbytheBidder.TheSPICmaycancelthispublicprocurementatanytimepriortoaformalwrittencontractbeingexecutedbyoronbehalfoftheSPIC.
d. This RFP supersedes and replaces any previous public documentation& communications, andBiddersshouldplacenorelianceonsuchcommunications.
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3.2. CompliantProposals/CompletenessofResponse
a. Biddersareadvisedtostudyallinstructions,forms,terms,requirementsandotherinformationintheRFPdocumentscarefully.SubmissionofthebidshallbedeemedtohavebeendoneaftercarefulstudyandexaminationoftheRFPdocumentwithfullunderstandingofitsimplications.
b. Failure to comply with the requirements of this paragraph may render the Proposal non-compliantandtheProposalmayberejected.Biddersmust:
i. IncludealldocumentationspecifiedinthisRFP;ii. FollowtheformatofthisRFPandrespondtoeachelementintheorderassetoutinthis
RFPiii. ComplywithallrequirementsassetoutwithinthisRFP.
3.3. Pre-BidMeeting&Clarifications
3.3.1. Pre-bidConference
a. TheBidderswillhavetoensurethattheirqueriesforPre-Bidmeetingshouldreachto:
CEO-SPICSocietyforPromotionofITinChandigarh(SPIC)EDCBuilding,ITParkChandigarhChandigarh-160101info@spicindia.com0172-2970450-52
bypost,oremailonorbeforethespecifieddate(seeImportantDates)
b. SPICshallholdapre-bidmeetingwiththeprospectivebiddersonspecifieddate(seeImportantDates)at
SocietyforPromotionofITinChandigarh(SPIC)EDCBuilding,ITParkChandigarhChandigarh-160101
c. Thequeriesshouldnecessarilybesubmittedinthefollowingformat:
S.No. RFP Document Reference(s) (Section&PageNumber(s))
Content of RFP requiringClarification(s)
Points ofclarification
1.
2.
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3.
4.
d. SPICshallnotberesponsibleforensuringthatthebidders’querieshavebeenreceivedbythem.AnyrequestsforclarificationsposttheindicateddateandtimemaynotbeentertainedbySPIC.
3.3.2. ResponsestoPre-BidQueriesandIssueofCorrigendum
a. TheNodalOfficernotifiedby theSPICwillendeavor toprovide timely response toallqueries.However,SPICmakesnorepresentationorwarrantyastothecompletenessoraccuracyofanyresponsemadeingoodfaith,nordoesSPICundertaketoanswerallthequeriesthathavebeenpostedbythebidders.
b. Atany timeprior to the lastdate for receiptofbids,SPICmay, forany reason,whetherat itsowninitiativeorinresponsetoaclarificationrequestedbyaprospectiveBidder,modifytheRFPDocumentbyacorrigendum.
c. TheCorrigendum(ifany)&clarifications to thequeries fromallbidderswillbepostedon thehttp://etenders.chd.nic.in/.
d. AnysuchcorrigendumshallbedeemedtobeincorporatedintothisRFP.e. In order to provide prospective Bidders reasonable time for taking the corrigendum into
account,SPICmay,atitsdiscretion,extendthelastdateforthereceiptofProposals.
3.4. KeyRequirementsoftheBid
3.4.1. RighttoTerminatetheProcess
a.SPICmayterminatetheRFPprocessatanytimeandwithoutassigninganyreason.SPICmakesnocommitments,expressorimplied,thatthisprocesswillresultinabusinesstransactionwithanyone.
b.ThisRFPdoesnotconstituteanofferbySPIC.Thebidder'sparticipationinthisprocessmayresultSPICselectingthebiddertoengagetowardsexecutionofthecontract.
3.4.2. RFPDocument
a. ThebiddermaydownloadtheRFPdocumentsfromthewebsitehttp://etenders.chd.nic.in/.Notenderfeesarerequired.
3.4.3. EarnestMoneyDeposit(EMD)
a. Bidders shall submit, alongwith their Bids, EMDof Rs. 10,00,000/- only, in the form of aDemandDraftoraFDRorBankGuarantee (in the formatspecified inAppendix I:Form3)issuedbyanyschedulednationalizedbank,payable/pledgedinfavourofCEO,SPIC,payableatChandigarh,andshouldbevalidfor6monthsfromtheduedateofthetender/RFP.
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b. EMD of all unsuccessful bidders would be refunded by SPIC. The EMD, for the amountmentionedabove,ofsuccessfulbidderwouldbereturneduponsubmissionofPerformanceBankGuaranteeaspertheformatprovidedinAppendixIII.
c. TheEMDamountisinterestfreeandwillberefundabletotheunsuccessfulbidderswithoutanyaccruedinterestonit.
d. Thebid/proposalsubmittedwithoutEMD,mentionedabove,willbesummarilyrejected.e. TheEMDmaybeforfeited:
a. Ifabidderwithdrawsitsbidduringtheperiodofbidvalidity.b. Incaseofasuccessfulbidder, if thebidder fails tosignthecontract inaccordance
withthisRFP.
3.4.4. SubmissionofProposals
a. Thebidders should submit their responses asper the format given in thisRFP throughOnlinetenderhttp://etenders.chd.nic.in/
b. NocommercialProposalshouldbesubmittedinthehardformatorCDsc. PleaseNotethatPricesshouldnotbeindicatedinthePre-QualificationProposal.d. All the pages of the proposal must be sequentially numbered and must contain the list of
contentswithpagenumbers.AnydeficiencyinthedocumentationmayresultintherejectionoftheBid.
e. Theoriginalproposal/bidshallbepreparedinindelibleink.Itshallcontainnointerlineationsoroverwriting, except as necessary to correct errors made by the bidder itself. Any suchcorrectionsmustbeinitialedbytheperson(orpersons)whosign(s)theproposals.
f. Allpagesofthebidincludingtheduplicatecopies,shallbeinitialedandstampedbythepersonorpersonswhosignthebid.
3.4.5. AuthenticationofBids
A Proposal should be accompanied by a power-of-attorney in the name of the signatory of theProposal.
3.5. PreparationandSubmissionofProposal
3.5.1. ProposalPreparationCosts
The bidder shall be responsible for all costs incurred in connection with participation in the RFPprocess, including,butnot limited to,costs incurred inconductof informativeandotherdiligenceactivities,participationinmeetings/discussions/presentations,preparationofproposal,inprovidinganyadditionalinformationrequiredbySPICtofacilitatetheevaluationprocess,andinnegotiatingadefinitivecontractorallsuchactivitiesrelatedtothebidprocess.
SPICwillinnocaseberesponsibleorliableforthosecosts,regardlessoftheconductoroutcomeofthebiddingprocess.
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3.5.2. Language
TheProposal shouldbe filledby theBidder inEnglish languageonly. If any supportingdocumentssubmittedareinanylanguageotherthanEnglish,translationofthesameinEnglishlanguageistobedulyattestedbytheBidders.ForpurposesofinterpretationoftheProposal,theEnglishtranslationshallgovern.
3.5.3. Venue&DeadlineforSubmissionofProposals
Proposals, in its complete form in all respects as specified in the RFP, must be submitted toSPICthroughOnlinetenderhttp://etenders.chd.nic.in/
Alsoproposals(exceptcommercialproposal),initscompleteforminallrespectsasspecifiedintheRFP,mustbesubmittedtoSPICattheaddressspecifiedbelow:
AddressedTo
CEO-SPICSocietyforPromotionofITinChandigarh(SPIC)EDCBuilding,ITParkChandigarhChandigarh-160101info@spicindia.com0172-2970450-52
LastDate&TimeofSubmission
Refer:ImportantDates
3.5.4. LateBids
a. Bidsreceivedaftertheduedateandthespecifiedtime(includingtheextendedperiodifany)foranyreasonwhatsoever,shallnotbeentertainedandshallbereturnedunopened.
b. The bids submitted by telex/telegram/fax/e-mail etc. shall not be considered. Nocorrespondencewillbeentertainedonthismatter.
c. SPICshallnotberesponsibleforanywebsiteissueswhileuploading.d. SPICshallnotberesponsibleforanypostaldelayornon-receipt/non-deliveryofthedocuments.
Nofurthercorrespondenceonthesubjectwillbeentertained.e. SPIC reserves the right to modify and amend any of the above-stipulated condition/criterion
dependinguponprojectprioritiesvis-à-visurgentcommitments.
3.6. Evaluation
a. The decision of the Department in the evaluation of responses to the RFP shall be final. Nocorrespondence will be entertained outside the process of negotiation/ discussion with theCommittee.
b. TheDepartmentmayaskformeetingswiththeBiddersorthrougheMailtoseekclarificationsontheirproposals
c. TheDepartmentreservestherighttorejectanyorallproposalsonthebasisofanydeviations.
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3.6.1. TenderOpening
The Proposals submitted up to last date will be opened at SPIC office on the stipulated abovementioneddateandtimebyanyofficerauthorizedbySPIC,inthepresenceofsuchofthoseBiddersortheirrepresentativeswhomaybepresentatthetimeofopening.
The representatives of the bidders should be advised to carry the identity card or a letter ofauthority from the tendering firms to identify their bonafides for attending the opening of theproposal.
3.6.2. TenderValidity
TheoffersubmittedbytheBiddersshouldbevalidforminimumperiodof180daysfromthedateofsubmissionofTender.
3.6.2.1. TenderEvaluation
a. Initial Bid scrutinywill be held and incomplete details as given belowwill be treated as non-responsive,ifProposals:i. ArenotsubmittedinasspecifiedintheRFPdocumentii. ReceivedwithouttheLetterofAuthorization(PowerofAttorney)iii. Arefoundwithsuppressionofdetailsiv. Withincompleteinformation,subjective,conditionaloffersandpartialofferssubmittedv. Submittedwithoutthedocumentsrequestedinthechecklistvi. Havenon-complianceofanyoftheclausesstipulatedintheRFPvii. Withlesservalidityperiodviii. InvalidorNoEMD
b. AllresponsiveBidswillbeconsideredforfurtherprocessingasbelow.
SPICwillpreparealistofresponsivebidders,whocomplywithalltheTermsandConditionsoftheTender.Alleligiblebidswillbeconsidered for furtherevaluationbyaCommitteeaccording to theEvaluationprocessdefineinthisRFPdocument.ThedecisionoftheCommitteewillbefinal inthisregard.
4. CriteriaforEvaluation
4.1. EligibilityCriteria
S.
No.
Basic
RequirementSpecificRequirements
Documents
Required
1. ISPThebiddershouldbeTRAI/DOTapproved“ClassA”or“ClassB”InternetServiceProvider(ISP)
TRAI / DoTCertificate
2. SalesTurnover
Annual Sales Turnover generated from ISP servicesonlyduringeachofthelastthreefinancialyears(as
Audited Balancesheet and Profit &
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S.
No.
Basic
RequirementSpecificRequirements
Documents
Required
in SystemIntegration
perthelastpublishedBalancesheets),shouldbeatleast�10crores
Loss;
OR
Certificate from thestatutoryauditor
3. Technical
Capability
Agency must have successfully completed at leastthefollowingnumbersof engagement(s) involvingPoint to Point leased line services in government /PSU organizations ISP services of value specifiedherein:
- One project of similar nature not less than theamount�40lakhs;OR
- Two projects of similar nature not less than theamountequal�30lakhseach;OR
- Three projects of similar nature not less than theamountequal�20lakhseach
Similar Implies: related to commissioning of P2Pleasedline
CompletionCertificates from theclient;OR
Work Order + SelfCertificate ofCompletion(Certified by theStatutory Auditor);OR
Work Order + PhaseCompletionCertificate from theclient
4. LegalEntity
ShouldbeCompanyregisteredunderCompaniesAct,1956orapartnershipfirmregisteredunderLLPAct,2008
Certificates ofincorporation
and
Valid Sales Tax TINnumber
and
Registration
Certificates
5. ConsortiumBidding
Consortiums are not allowed. The bidder must besingle vendor. The bidder may outsource the endpointnetworkingwork.
SelfUndertaking
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S.
No.
Basic
RequirementSpecificRequirements
Documents
Required
6. LocalOffice Thecompanymusthavea localoffice inTri-cityviz.Panchkula,Mohali,Chandigarh
Lease/RentAgreement in thename of theorganizationorotherlegaldocument
7. Blacklisting
Aselfcertified letterbytheauthorizedsignatoryofthebidder that thebidderhasnotbeenblacklistedby any Central / State Government (Central/StateGovernment and Public Sector) or under adeclaration of ineligibility for corrupt or fraudulentpractices as of 29.02.2016 must be submitted onoriginalletterheadofthebidderwithsignatureandstamp.
ASelfCertifiedletterby an authorizedsignatory
4.2. TechnicalQualificationCriteria
NotApplicableforthistenderbutthebiddershouldbeeligibleaspertheeligibilitycriteriaasabove.
4.3. ScoringModel
NotApplicableforthistender.
4.4. CommercialBidEvaluation
a. TheFinancialBidsoftechnicallyqualifiedbidderswillbeopenedontheprescribeddate inthepresenceofbidderrepresentatives.
b. TheBidder,whohassubmittedthelowestCommercialbid,shallbeselectedastheL1andshallbecalledforfurtherprocessleadingtotheawardoftheassignment
c. Onlyfixedpricefinancialbidsindicatingtotalpriceforallthedeliverablesandservicesspecifiedinthisbiddocumentwillbeconsidered.
d. ThebidpricewillnotincludeservicetaxonlybutitwillincludealltaxesandleviesandshallbeinIndianRupeesandmentionedseparately.
e. Anyconditionalbidwouldberejected
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f. Errors&Rectification:Arithmeticalerrorswillbe rectifiedon the followingbasis: “If there isadiscrepancybetweentheunitpriceandthetotalpricethat isobtainedbymultiplyingtheunitpriceandquantity,theunitpriceshallprevailandthetotalpriceshallbecorrected.Ifthereisadiscrepancybetweenwordsandfigures,theamountinwordswillprevail”.
5. AppointmentofSystemsImplementationAgency
5.1. AwardCriteria
SPICwill award theContract to the successful bidderwhoseproposal hasbeendetermined tobesubstantially responsiveandhasbeendeterminedas themost responsivebidsasper theprocessoutlinedabove.
5.2. RighttoAcceptAnyProposalandToRejectAnyorAllProposal(s)
SPICreservestherighttoacceptorrejectanyproposal,andtoannulthetenderingprocess/Publicprocurementprocessandrejectallproposalsatanytimepriortoawardofcontract,withouttherebyincurring any liability to the affected bidder or bidders or any obligation to inform the affectedbidderorbiddersofthegroundsforSPICaction.
5.3. NotificationofAward
Priortotheexpirationofthevalidityperiod,SPICwillnotifythesuccessfulbidderinwritingoremail,thatitsproposalhasbeenaccepted.Incasethetenderingprocess/publicprocurementprocesshasnotbeencompletedwithinthestipulatedperiod,SPIC,mayliketorequestthebidderstoextendthevalidityperiodofthebid.
Thenotificationofawardwillconstitutetheformationofthecontract.Uponthesuccessfulbidder'sfurnishingofPerformanceBankGuarantee,SPICwillnotifyeachunsuccessfulbidderandreturntheirEMD.
5.4. ContractFinalizationandAward
TheSPICshallreservetherighttonegotiatewiththebidder(s)whoseproposalhasbeenrankedbestvaluebidonthebasisofTechnicalandCommercialEvaluationtotheproposedProject,aspertheguidanceprovidedbyCVC.
Onthisbasisthedraftcontractagreement/workorderwouldbefinalizedforaward&signing.
TheselectedbiddermayormaynotbeempanelledastheagencyforprovidingnetworkconnectivityinofficesofChandigarhAdministration.However,ChandigarhAdministration,SPICorDepartmentofITreservesrighttogiveworktoanyotheragencyalsoduringthetermatitsowndiscretion.
5.5. PerformanceGuarantee
TheSPICwillrequiretheselectedbiddertoprovideaPerformanceBankGuarantee,within15daysfromtheNotificationofaward,foravalueequivalentto10%ofthetotalcostofownershipforoneyear. The Performance Guarantee should be valid for a period of 39 months. The Performance
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GuaranteeshallbekeptvalidtillcompletionoftheprojectandWarrantyperiod.ThePerformanceGuaranteeshallcontainaclaimperiodofthreemonthsfromthelastdateofvalidity.Theselectedbidder shall be responsible for extending the validity date and claim period of the PerformanceGuaranteeasandwhenitisdueonaccountofnon-completionoftheprojectandWarrantyperiod.In case the selectedbidder fails to submit performance guaranteewithin the time stipulated, theSPICatitsdiscretionmaycanceltheorderplacedontheselectedbidderwithoutgivinganynotice.SPIC shall invoke the performance guarantee in case the selected Vendor fails to discharge theircontractual obligations during the period or SPIC incurs any loss due to Vendor’s negligence incarryingouttheprojectimplementationaspertheagreedterms&conditions.
5.6. SigningofContract
AftertheSPICnotifiesthesuccessfulbidderthatitsproposalhasbeenaccepted,SPICshallenterintoacontract, incorporatingall clauses,pre-bidclarificationsand theproposalof thebidderbetweenSPICandthesuccessfulbidder.TheSPICmayalsoissueaworkorderonsimilarlinesinstead.
5.7. FailuretoAgreewiththeTermsandConditionsoftheRFP
FailureofthesuccessfulbiddertoagreewiththeDraftLegalAgreementandTerms&ConditionsoftheRFPshallconstitutesufficientgroundsfortheannulmentoftheaward,inwhicheventSPICmayaward the contract to the next best value bidder or call for new proposals from the interestedbidders.Insuchacase,theSPICshallinvokethePBGofthemostresponsivebidder.
6. ScopeofWork
6.1. ScopeofWork–NIISpecific
InthisSection,Scopeofworkisdetailedoutasfollows:
a. ISPwouldprovideP2Pleasedlineconnectivityonuncompressed,unsharedleasedline(OFC)to horizontal offices in Chandigarh from NIC SHQ, Sector 9. A tentative list of offices isenclosedinAnnexure-A
b. The network from P2P locations is to be extended through LAN. The ISP would also beresponsibleforprovidingduesupporttothevendorengagedforextendingtheLAN.
c. The ISP would be responsible for installation, commissioning, testing & up keep of thecompletelinkforthedurationoftheproject.ISPshallundertakeinstallation&configurationofmodems,routersoranysuchassociatedFiber-opticequipmenttomaketheentiresystemworking to provide sustained bandwidth. The consumables if any (Fiber Patch Cords, ISPRack,LIU,UTPpatchcords,MediaConvertors,PowerCablesetc)willbeprovidedbyISPonlyaddingnoadditionalcost.
d. Thehardwareandsoftwarerequiredfortheestablishmentoffullyfunctionalleasedlinewillbe provided by the ISP on rental basis. The ISPwould only be provided end point routerand/or switch by the office which is to be installed and configured by the ISP only. The
19
technicalspecificationofroutersandswitchesisatAnnexure-B.TheISPwouldberequiretopickandinstallthehardwareatrequisitelocation.
e. Allnecessaryclearancesshallbethesoleresponsibilityoftheserviceprovider.SuccessfulISPshall be responsible for getting the necessary permission from user and the localgovernment agencies/regulatory bodies for laying of cables, digging of roads, re-carpetingetc.andotherinfrastructurerequiredfortheproject.Noadditionalcost/chargeswouldbepayablebythepurchaserasconnectivityisonrental/leasebasisonly.
f. TheminimumguaranteedbandwidthtakenfromtheISPis4Mbps.Thebuyermayhoweverrequestforhigherorlowerbandwidthduringthecourseoftheproject.
g. Maintenancesupportservice(24hoursand7daysaweek)forBandwidthandequipment.
h. Allthelinksmustbedeliveredonfibreonly.Howeverthepurchasermayrelaxtheconditionof lastmileon fibre inexceptionalcircumstancessubject toupper limitofaround10%oftotalorderedcircuitsatanysinglepointoftimeduringthecompleteperiodofcontract.TheISPwouldberequiredtoprovidetheinterimsolutionatnoadditionalcost.IncaseoffutureupgradestheISPwouldberequiredtobearadditionalone-timecostofmigrationtofiber.
i. ISPwouldensurethattheprovisioningdoesnotviolateregulationsaslaidbyGovernmentofIndia/DoT/TRAI/ChandigarhAdministration/othersinrespectofsuchlinks/networks.
j. ISPwouldensureadherenceofServiceLevelAgreement.TheISPshouldsubmitthemonthlyreport of all the link w.r.t all SLA parameters to the purchaser latest by 5th day of nextmonth.
k. ISP shall be completely responsible forproviding comprehensive support to thepurchaserduringtheentireperiodofservicecontractandextensionperiod,ifany.
l. The ISP should assist in proactively monitoring complete network (end-to-end) and forregisteringthecomplaintsforanyissueinthenetwork
m. TheISPmustprovideaccesstoasinglefullyfunctionalCustomerServiceCentre(s)/ContactSupportCentrewith24X7X365support.The ISPshouldhaveTollFreenumber for faultregistering within Chandigarh tri-city region, operating on 24 X 7 X 365 basis. List ofCustomerServiceCentre(s)mustbeenclosedwithtechnicalbid.
n. VendorshouldprovidetheEscalationprocedureandmatrixforcustomercomplaints.
o. Thevendorhastoprovideonsitesupport,whenrequired.
p. Thevendormayalsoberequiredtoaddnewlocationsasperexistingtermsforwhichrentwouldbepaidseparately.
q. Alltheworkundertakenshouldbestateoftheartandthepurchaserreservestherighttodirectthevendortoundertakeworkotherwise.
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6.2. ScopeofWork–forEmpanelment
a. ThescopeofworkwouldbeworkofsimilarnatureasidentifiedforNII.
b. TheselectedISPwouldberequiredtoprovideconnectivityorextendingfibreLANatanylocationwithinChandigarhincludingruralarea.
c. Thescopewouldalsoincludeincreasingbandwidthrequiredatanylocationalreadyprovidedhavingconnectivity.
d. All terms and conditions as identified in this tender will be applicable during theempanelmentperiod.
7. Deliverables&Timelines
S.No. ProjectActivity Deliverables Timelines (fromSigningof
Contract / Issuance of
Workorder)
1. 50%oftheP2Plocations Commissioning of sitewithrequiredconnectivity
15days
2.
25%ofP2PlocationsCommissioningofsitewithrequiredconnectivity 30days
3. 25% of P2P locations(assuming ROWpermissionifrequired)
Commissioningofsitewithrequiredconnectivity 60days
Thevendorwouldberequiredtosuccessfullydeploythesystemin15daysforeverynewlocation.Alsosimultaneousworkonmultiplelocationswillneedtobecarriedout.
8. ServiceLevels
ThisSectiondescribestheservicelevelsthathavebeenestablishedfortheServicesofferedby
theISP.TheISPshallmonitorandmaintainthestatedservicelevelstoprovidequalitycustomer
servicetothedepartment.
Systemavailabilityisdefinedas:
{(Scheduledoperationtime–NWdowntime)/(Scheduledoperationtime)}*100%
Where:
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1.“Scheduledoperationtime”meansthescheduledoperatinghoursoftheSystemforthe
month.Allplanneddowntimeonthesystemwouldbedeductedfromthetotaloperationtime
forthemonthtogivethescheduledoperationtime.
Calculation–TotalOperationTimeforthemonth(min)–Planneddowntime(min)
2.“NWdowntime”subjecttotheSLA,meansaccumulatedtimeduringwhichtheanyofficeis
inoperableduetoin-scopesystemorNWfailure,andmeasuredfromthetimestaffand/or
technicalteamlogacallwiththeSPhelpdeskofthefailureorthefailureisknowntotheSP
fromtheavailabilitymeasurementtoolstothetimewhenthelocation/officeisreturnedto
properoperation.
3.Thebusinesshoursare8AMto8PMonanycalendardaytheanyofthedepartment/office
isoperational.TheSPhoweverrecognizesthefactthattheofficeswillrequiretoworkbeyond
thebusinesshours.
4.NWwillbesupportedon24x7x365daysbasis.Outageshallcommencewhenthe
infrastructurefails.
5.TypicalResolutiontimewillbeapplicableonlyifanyNWequipmentorInfrastructureorNWisdown.
ServiceLevels:
LEVEL TypeofInfrastructure Function/
Technology
TYPICALRESPONSE&
RESOLUTION
Critical NWConnectivity AlternateMPLS,
Wireless,P2P
AspertheTable
below
ServiceLevelswillincludeAvailabilitymeasurements&Performancemeasurements
AvailabilityReportwillbeprovidedonmonthlybasisandareviewshallbeconductedbasedon
thisreport.AmonthlyreportshallbeprovidedtothisDepartmentbytheSPattheendofevery
month containing the summary of all incidents (Monthly Call Summary Report) reported and
associatedSPperformancemeasurementforthatperiod.AllAvailabilityMeasurementswillbe
onamonthlybasisforthepurposeofServiceLevelreporting.
Auditswillnormallybedoneonmonthly/quarterlybasisorasrequiredbythedepartmentand
willbeperformedbydepartmentoritsdesignatedteam/staff
I.AvailabilityMeasurements:
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Level TypeofInfrastructure Measurement* ExpectedService
Level
Critical PointtoPoint(P2P),
InternetBandwidth
Quarterlybasisfor
eachlocation
separtely
99.5%
UptimePercentage PenaltyDetails
>=99.5% NoPenalty
<=99.5%and>99% 1%ofcostofquarterlyrentalcharges
<=99%<=and>98% 2%ofcostofquarterlyrentalcharges
<98% Penaltyatanincrementalrateof1%(in
additiontoabaseof2%)ofcostofquarterly
rentalchargesforevery0.1%lowerthanthe
stipulateduptime
TheSLAchargeswillbesubjecttoanoverallcapof10%ofthequarterlyrentalandthereafter,
thedepartmenthastherighttocancelthecontractordeductthewholemonth’srentalcharge
RecordanddatafortheServiceAvailabilitycomputationsanddeterminationsasavailablein
‘Downtime/Availability’report.
Rentalchargesshallbeasperthedefinitionprovidedbythebidderinthecommercialproposal.
AvailabilityServiceLevelDefault
§ AvailabilityServiceLevelwillbemeasuredonaquarterlybasis.
§ TheSP’sperformancetoAvailabilityServiceLevelswillbeassessedagainstMinimumService
LevelrequirementsonamonthlybasisforeachcriteriamentionedintheAvailability
measurementtable
§ AnAvailabilityServiceLevelDefaultwilloccurwhenthebidderfailstomeetMinimum
ServiceLevels,asmeasuredonamonthlybasis,foraparticularServiceLevel.
FAULTREPORTING,TROUBLETICKETINGANDCALLCLOSUREPROCEDURE
1)ThestaffshallnotifytheServiceProviderHELPDESKtoreportaServiceOutage.TheService
ProviderHELPDESKshallhaveaTroubleTicketopenedfortheDepartmentoranyofthelocation
andstaffshallquotetheTroubleTicketNumberinallfuturecommunication.
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2)UponopeningofaTroubleTicket,ServiceProvidershallinvestigatethereportedService
Outageandshallpromptlyrectifythesame.
3)IncasetheCallisrelatedtoanyequipmentorperformance,oranyrepair,whichwouldcause
aServiceOutage,appropriatenoticeshallbesenttotheDepartment,beforetakingthe
equipmentsinmaintenance.
4)Anycall,whichisnotresolvedwithin1hourofreporting,mustbeinformedtoDepartment.
5)ServiceProvidershallattempttoresolveallTroubletickets.Theresolutioncouldberepair/
replacementorprovidingaworkaroundwhichdoesnothamperthenormalproductivityofthe
Department/s.
a.Uponsuchrectification,ServiceProvidershallcommunicatethesametotheconcerned
DepartmentandclosetheTroubleTicket.ServiceProvidershallensurethatcallclosureis
doneafterDepartment’sacknowledgement.
b.Theservicewindowforallthecallsshallbe24x7x365days.
9. PaymentProcedureandTerms
9.1. PayingAuthority
The payments as per the Payment Schedule covered hereinabove shall be paid by this office.However,PaymentoftheBillswouldbepayable,onreceiptofadvice/confirmationforsatisfactorydelivery/installation/re-installation, liverunningandservicereportfromtheconcernedsiteswherethe purchased equipments have been delivered. Also the bidder has to submit the certificate ofinsurance covering all the risks during transit, storage, installation, commissioning, testing andhandlingincludingthirdpartliabilities.
AtalaterstageSPICorDepartmentofITmayconsiderpassingownershipoftheconnectiontotheconcernedofficeandDepartmentwhowouldbemakingquarterlypaymentstotheselectedserviceprovider.Thesameshallbeinformedtothebidderwellinadvance.
9.2. PaymentSchedules
a. Thepaymentwillbemadelocationwiseonaquarterlybasis.b. Payment for P2P each location would be paid as connectivity rent against invoice. The
selectedbidderwouldberequiredtoraisequarterlybillsforeachlocation.c. Inthecurrenttenderchargesforonly4mbpsconnectivityhavebeensought.However,the
biddersmayberequiredtoprovidehigheror lowerbandwidthatproportionatepricessayforexample8mbpsforRs2XrentalwhereRaXistherentalfor4mbps.
d. Thesamepayment termsshallbe followed foranyother locationnotunderNIIbutunderempanelmentwork.
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10. FraudandCorruptPractices
a. TheBidders/Biddersandtheirrespectiveofficers,employees,agentsandadvisersshallobservethe highest standard of ethics during the Selection Process. Notwithstanding anything to thecontrary contained in this RFP, the SPIC shall reject a Proposal without being liable in anymannerwhatsoevertotheBidder, if itdeterminesthattheBidderhas,directlyor indirectlyorthrough an agent, engaged in corrupt practice, fraudulent practice, coercive practice,undesirable practice or restrictive practice (collectively the “Prohibited Practices”) in theSelectionProcess. Insuchanevent, theSPICshall,withoutprejudice to itsanyother rightsorremedies,forfeitandappropriatetheBidSecurityorPerformanceSecurity,asthecasemaybe,asmutuallyagreedgenuinepre-estimatedcompensationanddamagespayabletotheAuthorityfor,interalia,time,costandeffortoftheAuthority,inregardtotheRFP,includingconsiderationandevaluationofsuchBidder’sProposal.
b. Without prejudice to the rights of the SPIC under Clause above and the rights and remedieswhich the SPIC may have under the LOI or the Agreement, if an Bidder or SystemsImplementation Agency, as the case may be, is found by the Authority to have directly orindirectlyorthroughanagent,engagedorindulgedinanycorruptpractice,fraudulentpractice,coercive practice, undesirable practice or restrictive practice during the Selection Process, orafter the issue of the LOI or the execution of the Agreement, such Bidder or SystemsImplementationAgency shall not be eligible toparticipate in any tenderor RFP issuedby theSPIC during a period of 2 (two) years from the date such Bidder or Systems ImplementationAgency,asthecasemaybe,isfoundbytheSPICtohavedirectlyorthroughanagent,engagedor indulged inanycorruptpractice, fraudulentpractice,coercivepractice,undesirablepracticeorrestrictivepractice,asthecasemaybe.
c. For the purposes of this Section, the following terms shall have the meaning hereinafterrespectivelyassignedtothem:
i. “corrupt practice” means (i) the offering, giving, receiving, or soliciting, directly orindirectly,ofanythingofvaluetoinfluencetheactionofanypersonconnectedwiththeSelectionProcess (for avoidanceofdoubt,offeringofemployment tooremployingorengaginginanymannerwhatsoever,directlyorindirectly,anyofficialoftheSPICwhoisorhasbeenassociatedinanymanner,directlyorindirectlywiththeSelectionProcessorthe LOI or has dealt with matters concerning the Agreement or arising there from,beforeoraftertheexecutionthereof,atanytimepriortotheexpiryofoneyearfromthedatesuchofficialresignsorretiresfromorotherwiseceasestobeintheserviceoftheSPIC, shallbedeemed to constitute influencing theactionsof apersonconnectedwith the Selection Process); or (ii) save as provided herein, engaging in any mannerwhatsoever,whetherduringtheSelectionProcessoraftertheissueoftheLOAoraftertheexecutionoftheAgreement,asthecasemaybe,anypersoninrespectofanymatterrelatingtotheProjectortheLOAortheAgreement,whoatanytimehasbeenor isalegal, financial or technical consultant/ adviser of the SPIC in relation to any matterconcerningtheProject;
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ii. “fraudulent practice”means amisrepresentation or omission of facts or disclosure ofincompletefacts,inordertoinfluencetheSelectionProcess;
iii. “coercive practice” means impairing or harming or threatening to impair or harm,directlyorindirectly,anypersonsorpropertytoinfluenceanyperson’sparticipationoractionintheSelectionProcess;
iv. “undesirablepractice”means(i)establishingcontactwithanypersonconnectedwithoremployed or engaged by SPIC with the objective of canvassing, lobbying or in anymanner influencing or attempting to influence the Selection Process; or (ii) having aConflictofInterest;and
v. “restrictive practice” means forming a cartel or arriving at any understanding orarrangementamongBidderswiththeobjectiveofrestrictingormanipulatingafullandfaircompetitionintheSelectionProcess.
11. ConflictofInterest
a. AbiddershallnothaveaconflictofinterestthatmayaffecttheSelectionProcessortheSolutiondelivery (the “Conflict of Interest”). Any Bidder found to have a Conflict of Interest shall bedisqualified. In theeventofdisqualification, theSPIC shall forfeit andappropriate theEMD, ifavailable,asmutuallyagreedgenuinepre-estimatedcompensationanddamagespayabletotheSPICfor,interalia,thetime,costandeffortoftheSPICincludingconsiderationofsuchBidder’sProposal, without prejudice to any other right or remedy that may be available to the SPIChereunderorotherwise.
b. TheSPICrequiresthattheImplementationAgencyprovidessolutionswhichatalltimesholdtheSPIC’sinterestsparamount,avoidconflictswithotherassignmentsoritsowninterests,andactwithoutanyconsiderationforfuturework.TheSystemsImplementationAgencyshallnotacceptor engage in any assignment thatwould be in conflictwith its prior or current obligations tootherclients,orthatmayplaceitinapositionofnotbeingabletocarryouttheassignmentinthebestinterestsoftheSPIC.
c. Without limiting the generalityof the above, anBidder shall bedeemed tohaveaConflict ofInterestaffectingtheSelectionProcess,if:i. the Bidder, its consortium member (the “Member”) or Associates (or any constituent
thereof) and any other Bidder, its consortium member or Associate (or any constituentthereof)havecommoncontrollingshareholdersorotherownership interest;providedthatthis disqualification shall not apply in cases where the direct or indirect shareholding orownershipinterestofanBidder,itsMemberorAssociate(oranyshareholderthereofhavingashareholdingofmorethan5percentofthepaidupandsubscribedsharecapitalofsuchBidder, Member or Associate, as the case may be) in the other Bidder, its consortiummember orAssociate is less than 5% (five per cent) of the subscribed andpaid up equityshare capital thereof. For the purposes of this Clause, indirect shareholding held throughoneormoreintermediatepersonsshallbecomputedasfollows:
-where any intermediary controlled by a person throughmanagement control orotherwise,theentireshareholdingheldbysuchcontrolledintermediaryinanyother
26
person (the “Subject Person”) shall be taken into account for computing theshareholdingofsuchcontrollingpersonintheSubjectPerson;whereapersondoesnot exercise control over an intermediary, which has shareholding in the SubjectPerson, the computation of indirect shareholding of such person in the SubjectPersonshallbeundertakenon
- a proportionate basis; provided, however, that no such shareholding shall bereckoned under this Sub-clause if the shareholding of such person in theintermediary is less than 26% (twenty six per cent) of the subscribed andpaid upequityshareholdingofsuchintermediary;or
ii. aconstituentofsuchBidderisalsoaconstituentofanotherBidder;oriii. suchBidderor itsAssociatereceivesorhasreceivedanydirector indirectsubsidyorgrant
fromanyotherBidderoritsAssociate;oriv. suchBidderhasthesamelegalrepresentativeforpurposesofthisApplicationasanyother
Bidder;orv. such Bidder has a relationship with another Bidder, directly or through common third
parties,thatputstheminapositiontohaveaccesstoeachothers’informationabout,ortoinfluencetheApplicationofeitheroreachoftheotherBidder;or
vi. there is a conflict among this and other Systems Implementation/Turnkey solutionassignments of the Bidder (including its personnel and other members, if any) and anysubsidiaries or entities controlled by such Bidder or having common controllingshareholders. The duties of the Systems Implementation Agency will depend on thecircumstancesofeachcase.WhileprovidingsoftwareimplementationandrelatedsolutionstotheSPICforthisparticularassignment,theSystemsImplementationAgencyshallnottakeupanyassignmentthatbyitsnaturewillresultinconflictwiththepresentassignment;or
vii. A firmhired to provide System Integration/Turnkey solutions for the implementationof aproject, and its Members or Associates, will be disqualified from subsequently providinggoodsorworksorservicesrelatedtothesameproject;
d. AnBiddereventuallyappointedtoimplementsoftwaresolutionsforthisProject,itsAssociates,affiliates and the Financial Expert, shall be disqualified from subsequently providing goods orworksorservicesrelatedtotheconstructionandoperationofthesameProjectandanybreachofthisobligationshallbeconstruedasConflictof Interest;providedthattherestrictionhereinshall notapplyafter aperiodof12months from the completionof this assignment;providedfurther that this restriction shall not apply to software solutions delivered to the SPIC incontinuation of this systems implementation or to any subsequent systems implementationexecutedfortheSPICinaccordancewiththerulesoftheSPIC.
12. TermsandConditions
TheSPICwillenterintoacontractorissueaworkordertotheselectedbidder.Thefollowing(butnotlimitedto)willbetheconditions:
27
12.1. TerminationClause
12.1.1. RighttoTerminatetheProcess
SPICreservestherighttocanceltheworkorder/contractplacedandrecoverexpenditureincurred
bySPICunderthefollowingcircumstances:-
a. Thevendorcommitsabreachofanyofthetermsandconditionsofthebid.
b. Thebiddergoesintoliquidation,voluntarilyorotherwise.
c. Anattachmentisleviedorcontinuestobeleviedforaperiodofsevendaysuponeffectsofthe
bid.
d. Ifthevendorfailstocompletetheassignmentasperthetimelinesprescribedinthisworkorder
andtheextensionifanyallowed,itwillbeabreachoftermsandconditionsofthisworkorder.
TheSPICreservesitsrighttocanceltheorderintheeventofdelayandforfeitthebidsecurityas
liquidateddamagesforthedelay.
e. Ifdeductionsofaccountofpenalties&liquidateddamagesexceedsmorethan10%ofthetotal
projectprice.
f. In case the vendor fails to deliver the quantity as stipulated in the delivery schedule, SPIC
reservestherighttoprocurethesameorsimilarproductfromalternatesourcesattherisk,cost
andresponsibilityofthevendor.
g. Afterawardofthework,ifthevendordoesnotperformsatisfactorilyordelaysexecutionofthe
assignment, SPIC reserves the right to get the balancework executed by another party of its
choicebygivingonemonth’snotice for the same. In this event, thevendor isbound tomake
goodtheadditionalexpenditure,whichSPICmayhavetoincurinexecutingtheremainingwork.
Thisclauseisapplicable,ifforanyreason,theworkorderiscancelled.
h. SPICreservestherighttorecoveranyduespayablebythevendorfromanyamountoutstanding
tothecreditofthevendor,includingthependingbillsand/orinvokingthebankguarantee.
i. Thevendorshallnotassignorsubletthetask/scopeofworkoranypartoritwithoutwritten
permissionfromSPIC.IncaseofnoncomplianceofthisPara,theworkordermaybecancelled
andthedamages,ifany,mayberecoveredfromthevendor.
j. The vendor acknowledges that he has fully acquainted himself with all conditions and
circumstancesunderwhichhehastocompletethejob withalltheterms,clauses,conditions,
specificationsandotherdetailsofthisworkorder
12.1.2. ConsequencesofTermination
a. In the event of termination of the work order due to any cause whatsoever, (whether
consequent to the stipulated term of the work order or otherwise], SPIC shall be entitled to
28
imposeanysuchobligationsandconditionsandissueanyclarificationsasmaybenecessaryto
ensure an efficient transition and effective business continuity of the Service(s) which the
Vendor shall be obliged to complywith and take all available steps tominimize loss resulting
from that termination/breach, and further allow the next successor Vendor to take over the
obligations of the erstwhile Vendor in relation to the execution/continued execution of the
scopeofthework.
b. TheterminationhereofshallnotaffectanyaccruedrightorliabilityofeitherPartynoraffectthe
operation of the provisions that are expressly or by implication intended to come into or
continueinforceonoraftersuchtermination.
12.2. DisputeResolutionMechanism
ThevendorandtheSPICshallendeavortheirbesttoamicablysettlealldisputesarisingoutoforin
connectionwiththisassignmentinthefollowingmanner:
a. The Party raising a dispute shall address to the other Party a notice requesting an amicable
settlementofthedisputewithinseven(7)daysofreceiptofthenotice.
b. The matter will be referred for negotiation between CEO, SPIC of SPIC and the Authorized
Officialofthevendor.Themattershallthenberesolvedbetweenthemandtheagreedcourseof
actiondocumentedwithinafurtherperiodof15days.
IncaseanydisputebetweentheParties,doesnotsettlebynegotiationinthemannerasmentioned
above,thesamemayberesolvedexclusivelybyarbitrationandsuchdisputemaybesubmittedby
eitherpartyforarbitrationwithin20daysofthefailureofnegotiations.Arbitrationshallbeheldin
Chandigarh and conducted in accordance with the provisions of Arbitration and Conciliation Act,
1996oranystatutorymodificationorre-enactmentthereof.SecretaryIT,ChandigarhAdministration
shallbethesolearbitrator.
The“ArbitrationNotice”shouldaccuratelysetoutthedisputesbetweentheparties,theintentionof
theaggrievedpartytorefersuchdisputestoarbitrationasprovidedherein,thenameoftheperson
itseekstoappointasanarbitratorwitharequesttotheotherpartytoappointitsarbitratorwithin
45 days from receipt of the notice. All notices by one party to the other in connectionwith the
arbitrationshallbeinwritingandbemadeasprovidedinthistenderdocument.
The arbitrators shall hold their sittings at Chandigarh. The arbitration proceedings shall be
conducted in English language. Subject to the above, the courts of law at Chandigarh alone shall
havethejurisdictioninrespectofallmattersconnectedwiththisworkeventhoughotherCourtsin
Indiamayalsohavesimilarjurisdictions.Thearbitrationawardshallbefinal,conclusiveandbinding
uponthePartiesand judgmentmaybeenteredthereon,upontheapplicationofeitherparty toa
29
courtofcompetentjurisdiction.EachPartyshallbearthecostofpreparingandpresentingitscase,
andthecostofarbitration,includingfeesandexpensesofthearbitrators,shallbesharedequallyby
the Parties unless the award otherwise provides. The Bidder shall not be entitled to suspend the
Service/sorthecompletionofthe job,pendingresolutionofanydisputebetweenthePartiesand
shall continue to render the Service/s in accordance with the provisions of this work order
notwithstanding the existence of any dispute between the Parties or the subsistence of any
arbitrationorotherproceedings.
12.3. Notices
Notice or other communications given or required to be given shall be in writing and shall be
faxed/e-mailed followed by hand-delivery with acknowledgement thereof, or transmitted by pre-
paidregisteredpostorcourier.Anynoticeorothercommunicationshallbedeemedtohavebeen
validlygivenondateofdeliveryifhanddelivered&ifsentbyregisteredpostthanonexpiryofseven
daysfromthedateofposting.
12.4. ForceMajeure
ForceMajeureishereindefinedasanycause,whichisbeyondthecontrolofthevendororSPICas
thecasemaybewhichtheycouldnotforeseeorwithareasonableamountofdiligencecouldnot
haveforeseenandwhichsubstantiallyaffecttheperformanceofthework,suchas:
a. Naturalphenomenon,includingbutnotlimitedtofloods,droughts,earthquakesandepidemics
b. Acts of any government, including but not limited to war, declared or undeclared priorities,
quarantinesandembargos
c. Terrorist attack, public unrest in work area provided either party shall within 10 days from
occurrenceofsuchacause,notifytheother inwritingofsuchcauses.ThebidderorSPICshall
notbeliablefordelayinperforminghis/herobligationsresultingfromanyforcemajeurecause
asreferredtoand/ordefinedabove.Anydelaybeyond30daysshallleadtoterminationofwork
by parties and all obligations expressed quantitatively shall be calculated as on date of
termination. Notwithstanding this, provisions relating to indemnity, confidentiality survive
terminationoftheworkorder.
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Annexure-A
IndicativeListofofficesrequiringP2PConnectivity.(Moreofficestobeaddedlater-on.)
1 AyushDispensary,Sec-24/B2 ChandigarhHousingBoard,Sec-93 CITCO,Sec-17/B4 ChandigarhHelplineandChildandWomenHelpline181Sec195 Forests&Wildlife,Sec-196 ZilaSainikWelfare,Sec-217 Govt.Museum&ArtGallery,Sec-108 IndianCouncilForChildWelfare,Sec-23BalBhawan9 IndianRedCrossSociety,Sec-1110 LabourDepartment,Sec-3011 CivilDispensary,Manimajra12 RamDharbarIndustries,IndustrialAreaPh-213 StateLibrary,Sec-3414 TagoreTheatreSociety,Sec-1815 TechnicalEducation,Sec1216 U.TGuesthouse,Sec-617 STASector1818 GovernmentPress,Sector1819 CivilDispensary,Sector2220 CentralTreasury,Sector17
Thebandwidthprovisionforeachlocationwillvaryuponrequirement.
32
Annexure-B
Sr.
No.Model Location
1 ASR1006:CiscoASR1006Chassis,DualP/S SHQ,Sector9,AlreadyInstalled
2
ISR4451-X/K9:CiscoISR4451(4GE,3NIM,2SM,8GFLASH,4GDRAM)
POPLocations,AlreadyInstalled
3C841M-4X/K9:Cisco800MRouter4portGELAN,2portGEWAN,2WIMSlots
TobeinstalledatP2Plocations.TobeconnectedwithMainRouteratSr.No.1above.
4SLM2024T-EU:SG200-2626-portGigabitSmartSwitch
Tobeinstalledat(LANextended)horizontallocationwiththenearestpop
33
AppendixI:Pre-QualificationorEligibilityTemplates
The bidders are expected to respond to the RFP using the forms given in this section and alldocumentssupportingPre-Qualification/TechnicalEvaluationCriteria.
Pre-QualificationBid&TechnicalProposalshallcompriseoffollowingforms:
FormstobeusedinPre-QualificationProposal
Form1:ComplianceSheetforPre-qualificationProposal
Form2:ParticularsoftheBidder
Form3:BankGuaranteeforEarnestMoneyDeposit
Form1:ComplianceSheetforPre-qualificationProposal
# Basic
RequirementRequired Provided Reference &
PageNumber
1. DocumentFee DemandDraft Yes/No
2. Power ofAttorney
Copy of Power of Attorney in thenameoftheAuthorizedsignatory
Yes/No
3. Particulars oftheBidders
AsperForm2 Yes/No
4. Earnest MoneyDeposit
DemandDraft/BankGuarantee(Form3)
Yes/No
5. ISP TRAI/DoTCertificate
6. SalesTurnover
in SystemIntegration
Extractsfromthe
audited Balance sheet and Profit &Loss;
OR
Certificatefromthestatutoryauditor
Yes/No
7. Technical
Capability
Completion Certificates from theclient;OR
Work Order + Self Certificate ofCompletion(CertifiedbytheStatutory
Yes/No
34
Auditor);OR
Work Order + Phase CompletionCertificatefromtheclient
8. LegalEntity a. Certificateofincorporation&b. ValidSalesTaxTINnumber&c. RegistrationCertificates
Yes/No
9. ConsortiumBidding
Self Undertaking (Not part ofconsortium)
Yes/No
10. LocalOffice
Lease / Rent Agreement in the nameof the organization or other legaldocument
Yes/No
11. Blacklisting ASelfCertifiedletterbyanauthorizedsignatory
Yes/No
Form2:ParticularsoftheBidder
SI
No.
InformationSought Details to be
Furnished
A NameandaddressofthebiddingCompany
B Incorporationstatusofthefirm(publiclimited/privatelimited,etc.)
C YearofEstablishment
D Dateofregistration
E ROCReferenceNo.
F Detailsofcompanyregistration
G Detailsofregistrationwithappropriateauthoritiesforservicetax
H Name, Address, email, Phone nos. and Mobile Number of ContactPerson
35
Form3:BankGuaranteeforEarnestMoneyDeposit
To,CEO-SPICSocietyforPromotionofITinChandigarh(SPIC)EDCBuilding,ITParkChandigarhChandigarh-1601010172-2970450-52Whereas <<Name of the bidder>> (hereinafter called 'the Bidder') has submitted the bid forSubmissionofRFP#<<RFPNumber>>dated<<Date>>for<<Nameoftheassignment>>(hereinaftercalled"theBid")to<SPIC>
KnowallMenbythesepresentsthatwe<<>>havingourofficeat<<Address>>(hereinaftercalled"the Bank") are bound unto the <SPIC> (hereinafter called "the Purchaser") in the sum of Rs.<<Amountinfigures>>(Rupees<<Amountinwords>>only)forwhichpaymentwellandtrulytobemade to the said Purchaser, the Bank binds itself, its successors and assigns by these presents.SealedwiththeCommonSealofthesaidBankthis<<Date>>
Theconditionsofthisobligationare:
1.IftheBidderhavingitsbidwithdrawnduringtheperiodofbidvalidityspecifiedbytheBidderontheBidForm;or
2.IftheBidder,havingbeennotifiedoftheacceptanceofitsbidbythePurchaserduringtheperiodofvalidityofbid
(a)Withdrawshisparticipationfromthebidduringtheperiodofvalidityofbiddocument;or
(b)FailsorrefusestoparticipateinthesubsequentTenderprocessafterhavingbeenshortlisted;
We undertake to pay to the Purchaser up to the above amount upon receipt of its first writtendemand,withoutthePurchaserhavingtosubstantiateitsdemand,providedthatinitsdemandthePurchaserwillnotethattheamountclaimedbyitisduetoitowingtotheoccurrenceofoneorbothofthetwoconditions,specifyingtheoccurredconditionorconditions.
Thisguaranteewillremaininforceupto<<insertdate>>andincluding<<extratimeoverandabovemandatedintheRFP>>fromthelastdateofsubmissionandanydemandinrespectthereofshouldreachtheBanknotlaterthantheabovedate.
NOTHWITHSTANDINGANYTHINGCONTAINEDHEREIN:
I. Our liability under this Bank Guarantee shall not exceed Rs. <<Amount in figures>> (Rupees<<Amountinwords>>only)
36
II.ThisBankGuaranteeshallbevalidupto<<insertdate>>)
III. It isconditionofour liabilityforpaymentoftheguaranteedamountoranypartthereofarisingunderthisBankGuaranteethatwereceiveavalidwrittenclaimordemandforpaymentunderthisBankGuarantee on or before<<insert date>>) failingwhich our liability under the guaranteewillautomaticallycease.
(AuthorizedSignatoryoftheBank)
Seal:
Date:
37
Form5:LetterofProposal
To
CEO-SPICSocietyforPromotionofITinChandigarh(SPIC)EDCBuilding,ITParkChandigarhChandigarh-160101
Subject:SubmissionoftheTechnicalbidfor<NameoftheSystemsImplementationassignment>
DearSir/Madam,
We,theundersigned,offer toprovideSystems ImplementationsolutionstotheSPICon<NameoftheSystemsImplementationengagement>withyourRequestforProposaldated<insertdate>andour Proposal.We are hereby submitting our Proposal, which includes this Technical bid and theFinancialBidsealedinaseparateenvelope.
WeherebydeclarethatalltheinformationandstatementsmadeinthisTechnicalbidaretrueandacceptthatanymisinterpretationcontainedinitmayleadtoourdisqualification.
We undertake, if our Proposal is accepted, to initiate the Implementation services related to theassignmentnotlaterthanthedateindicatedinFactSheet.
WeagreetoabidebyallthetermsandconditionsoftheRFPdocument.Wewouldholdthetermsofourbidvalidfor<90>daysasstipulatedintheRFPdocument.
WeunderstandyouarenotboundtoacceptanyProposalyoureceive.
Yourssincerely,
AuthorizedSignature[Infullandinitials]:
NameandTitleofSignatory:
NameofFirm:
Address:
Location:
Date:
38
Form6:ProjectCitationFormat
GeneralInformation
Nameoftheproject
Clientforwhichtheprojectwasexecuted
Nameandcontactdetailsoftheclient
ProjectDetails
Descriptionoftheproject
Scopeofservices
Service levels being offered/ Quality ofservice(QOS)
Technologiesused
Outcomesoftheproject
OtherDetails
Totalcostoftheproject
Total cost of the services provided by therespondent
Durationof theproject (no.ofmonths, startdate,completiondate,currentstatus)
OtherRelevantInformation
Letter from the client to indicate thesuccessfulcompletionoftheprojects
CopyofWorkOrder
39
AppendixII:CommercialProposalTemplate
(Nottobesubmittedbuttobefilledonlineonly)
TenderInvitingAuthority:CEO,SPIC,ChandigarhAdministration
NameofWork:REQUESTFORPROPOSALFORPROVIDINGCONNECTIVITYINGOVERNMENT
OFFICESUNDERNIIANDEMPANELMENTOFSERVICEPROVIDER
ContractNo:DIT-UT/CHD/2016/01
Sl.
No.
ItemDescription Quantity Units BASICUNIT
RATEInFigures
Tobeentered
bytheBidder
Rs.P
TOTAL
AMOUNT
Without
Service
Taxes
TOTAL
AMOUNT
InWords
1 Annualrentalfor4mbpspointtopointleaselineconnectivityfromSector9,NICSHQtoeachlocation
20
Location X 20X
TotalinFigures 20X QuotedRateinWords
1. Allratestobequotedinrupees,inclusiveofalltaxesexceptServiceTax.2. Unitrateswillbeusedtomakepaymentsincasethequantitiesvaries(increasesordecreases).3. Incaseanyotherequipment/componentarerequiredtobeinstalledforproperfunctioningof
thesystem,itisassumedthatthevendorwouldadjustthesameinpricesquotedabove.4. Monthlyrentalorquarterlyrentalwillbecalculatedonproportionatebasisonly.5. For bandwidth less than or greater than 4mbps,multiples / fractions of unit ratewould be
considered.
40
AppendixIII:e-TenderingGuidelines
The Selected Agencies shall submit their tenders online in electronic format only and with digital
signatures for participation in the e-tendering process. The Selected Agencies need to register
themselvesonthewebsitehttp//etenders.chd.nic.in.
Forclarificationandnecessaryinformationontheprocesstoobtaindigitalsignatures,theSelectedAgenciesarerequiredtovisitwww.cca.gov.inandwebsitehttp//etenders.chd.nic.in
InstructionstotheSelectedAgenciesregardinge-tenderingprocess:-
a. The tenders shall be received electronically only through the websitehttp//etenders.chd.nic.inwithdigital signatures.Tenderswithoutdigital signatureswillnotbeacceptedbytheElectronicTenderingSystem.
b. Beforesubmissionofonlinetenders,SelectedAgenciesmustensurethatscannedcopiesofall the necessary documents including the scanned copy of Processing Fee and TenderSecurityhavebeenuploadedwiththeTenderwithinthetimelimitasspecifiedinthetender
document.The documents to be submitted by the Selected Agencys, as specified in the
tenderdocument,couldbescannedinlowresolution(75-100DPI),andingrayscale.The
PDFsopreparedbytheSelectedAgenciescouldbeshrunk insizeandthenuploadedby
theSelectedAgencies.Incaseofanytechnicalproblem,theSelectedAgencysarerequired
tocontacttheSPIC,EDCBuilding,ITParkChandigarh-160101ChandigarhtoSh.AmlanDey
on0172-2970450-52c. ItwillbemandatoryforalltheSelectedAgenciestouploadallthedocumentsasrequiredin
thistenderdocument.d. Thetendershallbeuploadedin3covers:-
i. Cover 1:- Pre-Qualification:It shall contain the demand draft as mentioned in thistenderdocument.Thedetailsofthedemanddraftsubmittedinhardcopyshouldbethesame as submitted online (scanned copies) otherwise the bid will be rejectedsummarily.
ii. Cover 2:- Technical Bid: As specified in the tender document, the cover 2 of thoseSelected Agencies shall only be openedwhose cover No. 1 is found to be order andqualifyforfinancialevaluation.Itshallcontainallthedetaileddocumentsasspecifiedinthetenderdocument.
iii. Cover 3:-Financial Bid: As specified in the tender document, the cover 3 of thoseSelected Agencies shall only be openedwhose cover No. 2 is found to be order andqualifyforfinancialevaluation.
e. SPIC (DIT), Chandigarh Administration will not be responsible for any delay in onlinesubmissionofthetendersduetoanyreasonwhatsoever.
f. Tenderswillbeopenedonlineasperthetimescheduleasstatedinthistenderdocument.
41
g. DIT reserves the right to verify the particulars furnished by the Selected Agencyindependently. If any information furnishedby the SelectedAgencies found incorrect at alaterstage,theSelectedAgencyshallliabletobedebarredforfuturebiddinginChandigarhAdministration.
h. AlldisputesconcerninginanywaywiththisprojectaresubjectedtoChandigarhJurisdictiononly.
i. Corrigendum/Addendum to this tender, if any, will be uploaded on the websitehttp//etenders.chd.nic.in.ThismaybenotedbytheSelectedAgency.
j. Conditionalbids,bidswithoutprocessingfeewillberejectedwithoutassigninganyreason.k. Incase,thedateofreceipt/openingofbidisdeclaredorhappenstobeapublicholiday.The
bidswillbereceived/openedonthenextworkingdayatthestipulatedtime.
For any Technical issue related to Electronic Tendering Portal Bidders may contacteProcurementCell,DIT,AdditionalDeluxeBuilding,5thfloor, Sector9Chandigarhoremail atetender-chd@.nic.inPhoneNo.0172-2740641,0172-2740005
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