recovering from a major incident

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Recovering from a

major incident

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Who are we?

Adrianna Partridge

Assurance Manager

adrianna.partridge@southandvale.gov.uk

Tel: 01235 540389

Responsible for business continuity, corporate fraud, insurance,

internal audit and risk management

Simon Turner

IT Operations Manager

simon.turner@southandvale.gov.uk

Tel: 01235 540400

Responsible for IT strategy and service delivery and IT

disaster recovery

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Crowmarsh office

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Thursday 15 January 2015

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Thursday 15 January 2015

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Thursday 15 January 2015

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Thursday 15 January 2015

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Thursday 15 January 2015

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Thursday 15 January 2015

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Thursday 15 January in Alpe D’Huez

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JESIP Decision Model

Incident Commanders:

• Nigel Wilson – Area Manager (Operations & Resilience) OFRS

• Superintendent Christian Bunt – TVP

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January 2015

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Fire/police working strategy

Preserve life (Public and Emergency Services Safety), limit deterioration, return to ‘new normal’.

Their considerations:• Explosive hazard at all scenes – booby traps?• Firearms involved?• EOD to confirm safety of scenes• Likely offender still at large• Funeral parlour business continuity• Council business continuity• Political dimension – locally and reporting to Resilience and

Emergencies Division, Department for Local Government and Communities

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The operation

• The suspect was located and apprehended by 9:50am.

• All fires were under control by late morning, using reinforcements from neighbouring FRS and national assets.

• Co-ordinated multi-agency approach (which included a hazardous area response team on-site and ballistic protection).

• Co-ordinated media cell.• Incident jointly investigated to

establish causation and evidence.

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Our journey – the level of disruption

• Approximately 400 staff with no place of work.

• All network connections destroyed – websites down, e-mail systems down, half the councils’ phone lines down and back office IT systems down.

• Business continuity plans, IT disaster recovery plan and emergency plan invoked.

• Our arrangements at the time were out of date, and the three plans above were not linked. Business continuity was a low priority/had a low profile within the councils.

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By 7am

• Crisis management team and housing needs team established in Abingdon (recovery centre).

• Outsourcing provides a helping hand.

• Staff and councillors becoming aware.

• IT battlebox and back up tapes collected.

• Risk assessment on staff safety and other council buildings undertaken, and police presence temporarily established at recovery centre as a precaution.

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By mid-morning

• All staff accounted for.

• Confirmation of services unaffected, and establishing business critical services and documents.

• Emergency financial arrangements in place.

• Insurers and structural engineer on site at Crowmarsh.

• IT disaster recovery contractors deliver hardware

• Temporary website up and running

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Later in the day

• Internet access established at recovery centre.

• Initial plan agreed regarding business critical services.

• Scrutiny committee held as planned.

• Full briefing meeting held between the councils, fire service and police.

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Friday

• Full restoration of council IT systems underway, some services back up and running.

• Signage at Crowmarsh to explain what’s happening and site security put in place.

• Staff hold ad hoc meetings and set up private Facebook site.

• Meeting with salvage company, loss adjusters and insurers held.

• Seating plan and rota for Abingdon office agreed.

• Regular communications being released.

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The weekend

• Brand new Office 365 email system launched, access to emails on former system follows.

• Website relaunched, full update on what council services are affected.

• Most applications up and running and main database available but not fully functional.

• Additional office space acquired.

• Initial structural report on Crowmarsh received.

• Chief executive handover!

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Week one

• First staff briefing takes place on Wednesday morning.

• All staff paid!

• 83 desks equipped in Abingdon office.

• Full IT restore completed; all systems functioning.

• Search for new offices commences.

• Retrieval of critical documents starts from the Crowmarsh site.

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Week two and beyond

• 171 desks equipped in Abingdon thanks to county council providing extra space, with more office space acquired in neighbouring building and elsewhere (282 desk space in total).

• Full extent of impact sinks in – very few personal possessions salvaged.

• Elections delivered successfully from temporary accommodation.

• New offices fitted out and occupied

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135 Eastern Avenue, Milton Park

• 25 May – Planning and Development and Housing

• 15 June – HR, IT and Technical Services; Finance; Corporate Strategy and Economy, Leisure and Property

• 22 June – Legal and Democratic and Customer Services

• 29 June 2015

OPEN FOR BUSINESS!

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Our response partners

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Recovering from a

major incident