real time monitors, inc. switch expert™. 2 switch expert™ overview switch expert ™ (se)...
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Real Time Monitors, Inc.Switch Expert™
2www.rtmi.com
Switch Expert™ Overview
Switch Expert ™ (SE) currently deployed at 80% percent of the INSIGHT-100 community is a PBX network management tool used by on-site personnel to perform their duties in a timely manner. SE follows the Fault, Configuration, Accounting, Performance and Security (FCAPS) modeland provides on-site personnel with a time savings tool that provides point and click accessto compiled PBX system data.
Fault Module: This module processes all system events and alarms produced by theswitching system. This module also incorporates a notification process that notifiestechnicians of system problems.
Configuration Module: This module allows privileged users with command line access with integrated VB scripting through Switch Expert via an AES 128 encrypted connection.
Accounting Module: This module provides ad-hoc Call Detail Recording (CDR) queriesand features call costing via assignable billing cost codes.
Performance Module: This module processes raw switch data 24x7 in half-hourincrements and is used to produce meaningful switch performance reports to include shortand long ACD, Attendant Consoles, Trunk utilization and Quality of Server reports. Security Module: This module provides toll fraud detection and allows security personnelto perform security audits on system users. For CS2100 users, SE records every commandIssued to the system by service order or maintenance personnel.
Accounting
Configuration
Security
Fault
Performance
3www.rtmi.com
Parent/Child - Configuration
The Parent/Child configuration The Parent/Child configuration enablesenablesthe SE children to relay locallythe SE children to relay locallyprocessed Call Detail Records (CDR),processed Call Detail Records (CDR),Traffic and System Events to its Traffic and System Events to its parent.parent.If network connectivity is lost If network connectivity is lost betweenbetweenthe SE parent and child, the child the SE parent and child, the child willwillautomatically operate in a fully automatically operate in a fully functionalfunctionalstandalone server mode until the standalone server mode until the networknetworkresources are restored. In addition resources are restored. In addition totomonitoring all system events, SEmonitoring all system events, SEmonitors and detects loop contact monitors and detects loop contact closures closures from external devices such as from external devices such as systemsystemalarm status, environmentals and alarm status, environmentals and switchswitchroom access.room access.
4www.rtmi.com
Real-Time Fault MonitoringFault
• Intuitive Alarm
Filtering• Severity Sorting• Ad-hoc Queries on
Historical data• Integrated Event
Analyzer• Notifications:• Email• SNMP Traps• Modem Paging• Multiple Site
Monitoring (NOC)• Attachable Event
Notes• Detects Loop
Closures• Integrated Report
Wizard
5www.rtmi.com
Secure Switch AccessConfiguration
• Switch Access• Integrated
VB Scripting• Supported
Protocols:• SSH2• Telnet• RS232• AES 256
Encryption
6www.rtmi.com
Network Element MonitorConfiguration
• One Windows
Server• Monitors up to
100 CS 1000• Supported
Modules:• CDR• Traffic• Alarms• Protocols:• Telnet• SSH
7www.rtmi.com
Real-Time Call AccountingAccounting
• Ad-Hoc Queries• Real-time call
costing updates• Definable Rating• Scheduled Bill
Delivery via:
Email, FTP and
LAN• Master Bill
Rollup Summary• Incoming Call
Demographics• Integrated Report
Wizard
8www.rtmi.com
Switch Capacities and UsagePerformance
• Trunk Capacities• ACD Statistics• Console Studies• Host Traffic• Remote Traffic• Short and Long
Term Reporting• Automated Report
Scheduling• Customer Definable
Reports and Charts• Integrated Report
Wizard
9www.rtmi.com
Performance
• Records over 44
QoS Statistics• Alarms Thresholds:
MOS, Delay, Jitter
RTCP and R-Value• Historical Playback• Ad-Hoc Queries of
collected QoS data• Short and Long
Term Reporting• Automated Report
Scheduling• Customer Definable
Reports and Charts• Integrated Report
Wizard
QoS Threshold Monitoring
10www.rtmi.com
Toll Fraud and User AccessSecurity
• Monitors all SE
Actions• Toll Fraud• Tracks all CS2100
System Commands• Simultaneous
Auth-Code Tracking• Customer Definable
Call Limits• Email and SNMP
Notifications• Integrated Report
Wizard
11www.rtmi.com
IP Intrusion & NotificationsSecurity
• Definable IP Ranges• Definable Scan
Intervals Hourly,
Daily • Definable Scan
Types• Integrated Scanning
Comparisons• Settable Base Line
Scan• Definable Description
for IP Addresses and
Open Ports• Automated Alarm
Notification on New
Vulnerabilities
12www.rtmi.com
FCAPS - Summary
Switch ExpertSwitch Expert™™FaultFault
ConfigurationConfiguration
AccountingAccounting
PerformancePerformance&&
SecuritySecurity
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