reaching today's tech-minded consumers
Post on 29-Jun-2015
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Reaching Today’s Tech-Minded Consumers
Presented by Susan Wagner
Editor, Smart Retailer
www.smart-retailer.com/subscribe
Today’s Generation is WIRED!
Nearly 4 out of 5 Internet users visit social networks
28% of all American adults use mobile or social location-based services
30% of tablet owners have used their device to shop online
48% of American adults use a smart phone
25% of smart phone users have used their phone to shop online
11% of people say they would buy something that’s only offered through Facebook
167 million American consumers will shop online in 2012; 192 million by 2016
500,000 merchants are on FourSquare
67% of retailers use Facebook to drive traffic to their e-commerce sites
The top three brands on Facebook all sell directly through Facebook; 50,000 have opened an f-store with Payvment
How Business Are Using Technology
Bobbi Brown has touch-screen televisions to demonstrate makeup applications
How Business Are Using Technology
C Wonder has touchscreens in dressing rooms to allow shoppers to customize the ambience of the room
How Business Are Using Technology
Nordstrom offers free wi-fi in its stores so that customers can use the Nordstrom app anyplace in the store
How Business Are Using Technology
Apple has used mobile check-out devices for years
How Business Are Using Technology
Grocery stores have been installing videos at checkout to show news and promote specials
How Business Are Using Technology
Dominos has been using SMS text-message marketing since 2009
How Business Are Using Technology
Starbucks uses FourSquare to market and offer specials at all its store
How Business Are Using Technology
Walgreens uses location-based marketing to scan for GPS signals when someone checks in near them and then tweets a coupon to the customer
How Business Are Using Technology
Best Buy uses QR codes on all its shelf-talkers for customers to get more information on the products
How Business Are Using Technology
Levis offers Find Your Curve tool on its website to help you find the perfect fitting pair of jeans
Now
Improve Your E-mail Marketing Gather emails through
surveys, check-out, lists, Facebook plug-ins, Constant Contact, MailChimp
Separate your database to focus your marketing
Make emails worth it Maintain your brand Use best practices: opt-
outs, limited mailings Use strong subject lines
Spruce Up Your Social Media
Set up a Facebook page Design an appealing Timeline photo Hold contests to increase interaction Gather emails through apps Don’t just sell but build relationships;
engage fans, post tips Post regularly Include photos and videos Be personable Share the love; Like other pages
Spruce Up Your Social Media
Consider a Pinterest Account Showcase merchandise in different
categories Add prices to merchandise to sell
through Pinterest Pin photos from your own website or
blog Follow others Repin and like other pins to increase
your exposure Promote your social sites!
Create an Engaging Website
Maintain your brand and image Keep the site clean and easy to navigate Add how-to videos and fun photos Post your phone, address and email on every
page Include several calls to action: sign up for
newsletter, make a purchase Install analytics, review them and make
changes as needed Don’t put everything on home page Add engaging elements: Meet the Staff,
Coupons, Newsletters Add a Facebook plug-in Make e-commerce easy
Build Your Online Presence
Claim your business on Yahoo Local, Yelp, Google Plus, Facebook Places, etc.
Review any online reviews Do a search for your
business name and city and if it doesn’t appear in first few listings, do some SEO
Incorporate QR Codes
Use QR codes to gather emails, sell when you can’t, provide more info
Explain on signage how to use QR codes
Make sure codes work QR code creators:
scanlife, beetagg, kaywa
Consider Mobile Marketing
Set up a FourSquare account and create specials
Create a Facebook place and start encouraging people to check in
Look into SMS marketing Promote your mobile
market and offer great specials
Add Video In-Store
Use a digital picture frame to show different ways the product can be used
Show a video of how a product is made on an iPad or portable DVD player
Use video to show past events
Provide video screen to show custom merchandise
Show video of cooking demos, how-tos
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