qx ip pbxs & gateways | cohesive technologies
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QX IP PBXs & Gateways
Company Profile
In 2000, Epygi Technologies was one of the first IP PBX manufacturers for the small to
medium-sized business market. Since then, we have continued to be a leader in the
telephony industry. Epygi, a worldwide provider of award-winning IP PBXs and
Gateways, was founded with the idea that every company, regardless of their size,
should have the opportunity to own the latest in feature-rich and economically-
priced VoIP technology.
We are committed to integrating innovative telephony solutions for your business. Epygi's headquarters is in Plano, Texas, where all of
our sales, marketing, executive development and product design takes place. We also have an international location in Yerevan, Armenia,
where our R&D and software development occurs.
Our Products
■ QX20
■ QX50
■ QX200
■ QX500
■ QX2000
■ QXFX04
■ QXISDN4
■ QXE1T1
■ QXFXS24
QX IP PBXs
QX IP Gateways
Epygi's QX IP PBX and Gateway products are the result of years of careful planning, expert design and exhaustive laboratory testing by R&D
engineers. Our goal is to provide you with affordable products, features specific to your company's unique needs with ease of installation,
maintenance and use.
QX IP PBXs
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
QX IP PBXs
LAN/WAN 10/100/1000 Port - 1
Audio In & Audio Out - 1
SD Slot - 1
FXO PSTN Port - 2
Audio In & Audio Out - 1
SD Slot - 1
FXO PSTN Port - 4
Audio In & Audio Out - 1
SD Slot - 1
LAN/WAN 10/100/1000 Port - 1
Audio In & Audio Out - 1
SD Slot - 1
Ethernet RJ45 - 2
Ethernet LAN/WAN port - 1
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
QX IP PBXs
• Appliances for offices from 16 up to 2,000 extensions.
• Supports traditional analog telephones and PSTN trunks.
• Complete feature set in base device plus advanced licensed functions.
• Can support surveillance, door control and paging devices to diversify product
offering.
• Includes network and security functions (SIP IDS, basic router and VPN).
• Support of language packs for multiple countries.
• Compact, modular and low power consumption.
Basic Feature Highlights
• Call Statistics
• Call Blocking
• Many Extension Ringing
• Call Hunting
Some Epygi IP PBXs Features
Call Answering Away From the Phone Cost and Bandwidth Saving
Call Management Conveniences Special IP Phone Support
Call Screening Utilities Administrative Functions
• Call Waiti g
• Call Queue Auto Rediali g
• Do Not Distur
• Speed Calli g
• Outgoi g Call Blo ki g fro the Pho e ha dset
• Voi e Mail • Call For ardi g
• U ified Messagi g
• Fi d Me/ Follo Me
• I ter o
• Call Pagi g
• HotKeyCall
• Ki k Ba k
• Hot Desking
• Re ote E te sio s
• Hold Musi Upload • Strea i g Hold Musi
• Pla Hold Musi fro Audio Li e-In
• Cli k to Dial ith URL or fro GUI
• Dial Pla s Call Routi g
• Ti e of Da Routi g
• Disti ti e Ri gi g
• Auto Atte da t • Outlook Add-in
• Dire tor Assista e
• T. 8 Fa Support
• Custo La guage Ra k
• Auto ati Do loadi g of Call Statisti s
• Voi e ail Fast For ard/Ba k ard Duri g Pla a k
• Zero-Out for Auto Attendant
• Speed Dial Co figuratio fro the Pho e ha dset
• Three-Way Conferencing
• Call Hold
• Hiding Caller ID
• Call Park
• Call Transfer
• Call Pickup
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
QX Series Licensed Enterprise-Features
IP Phone Expansion Key
Automatic Call
Distribution
(ACD)
Audio/Video
Conference Bridge
Auto Dialer
iQall Mobile Toggling
Administrative
Call Answering
Hot Call Add-In for
Microsoft Outlooks
Unified Communication
Cost & Bandwidth Saving
Built-in Features Licensable Features
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Advanced Features
iQall – free callback app for iOS and Android. Connects destination to mobile thru PBX.
Mobile Toggling tor iQall – paid license to
allow switchover of call between mobile and desk phone
QCC – free tool to manage QX devices remotely. Active monitoring, configuration save/restore and change, FW update, remote reboot.
EMS – free Windows app to stream MP3 files and playlists from PC to QX for hold music.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Advanced Features
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Automatic Call Distribution (ACD)
ACD is used by call centers to handle basic
inbound calls and assign or distribute to agents
Multiple Agent Groups can be created to direct
calls to the agents with the correct skills to help
the caller. Login of agents
Call Distribution Types includes Round Robin,
Skills Based, All Agents Ringing and others
Queues Options: Zero Out lets callers dial 0 to
be redirected to an extension. Redirect on
Timeout does the same if caller is in the queue
over a defined time period
Messages: Welcome and Queue messages can be
played to the callers in the queue. Can use an MP3
playlist using EMS
Multiple Groups: Agents can login and receive
calls from several ACD Groups
Automatic Call Distribution is a system that routes the business calls to respective agents based On their skills, type
and customer needs.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Automatic Call Distribution (ACD)
*Once the QXISDN4+ activation license key has been installed and activated on the QXISDN4 it will function
as an IP PBX. All the applicable QX50 feature licenses can be purchased and activated on the QXISDN4+ with
the exception of the ACD and EAC licenses.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Epygi ACD Console (EAC)
EAC – new WEB based tool. Agent/supervisor console for ACD.
Agent Management login/logout, busy etc.
Agent statistics.
IM tool for chat among agents and supervisors.
Scrolling Marquee for supervisor.
Call Control.
Wrap up codes with wrap times.
Direct WEB Access to QX. No need to install application
Available on all models.
Annual renewable license. Includes ACD.
Want to see a demo?
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Epygi ACD Console (EAC)
*Once the QXISDN4+ activation license key has been installed and activated on the QXISDN4 it will function
as an IP PBX. All the applicable QX50 feature licenses can be purchased and activated on the QXISDN4+ with
the exception of the ACD and EAC licenses.
**The number of active EAC sessions may vary depending on the system load by other IP PBX processes, such
as the Call Recording.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Epygi ACD Console (EAC)
• Sceeen Shot - Real time statistics on call queue.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Auto Dialer
Allows users the ability to automate daily calls to customers by placing the outbound calls directly to their clients through scheduled prerecorded messages.
The list to call can be created in any spreadsheet application and exported to .CSV format.
The called clients can be prompted with a few choices to respond to the information delivered by this automatic call.
Windows® based application
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Auto Dialer
*Once the QXISDN4+ activation license key has been installed and activated on the QXISDN4 it will function
as an IP PBX. All the applicable QX50 feature licenses can be purchased and activated on the QXISDN4+ with
the exception of the ACD and EAC licenses.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Barge-In
• Listen Mode: The supervisor will be able to listen in on a call by dialing *91+extension
number.
• Whisper Mode: The supervisor will be able to listen in on a call and advise the agent
o thi gs to sa to the aller. The super isor’s o e ts are o l heard the age t. The supervisor can activate Whisper Mode by dialing *92+extension number.
• Barge-In: An ACD supervisor will be able to join an established call and have a three-
way call by dialing *93+extension number.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Call Recording
• Licensing based on port requirements:
QX20: Four or eight ports for a maximum of 10 recording ports
QX50: Four or eight ports for a maximum of 12 recording ports
QX200: Four or eight ports for a maximum of 20 recording ports
QX500: Four or eight ports for a maximum of 48 recording ports
QX2000: Four or eight ports for a maximum of 152 recording ports
• Recording can be set to record all calls or restricted based on called/caller party number or based on the digits dialed.
• Record calls automatically or after pressing the record button on the handset.
• Recorded files:
.wav files using G.711
Saved, viewed or played back locally on the GUI
Saved, viewed or played back on an ftp server
Optionally prompt for password before playback
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Call Recording
*Once the QXISDN4+ activation license key has been installed and activated on the QXISDN4 it will function
as an IP PBX. All the applicable QX50 feature licenses can be purchased and activated on the QXISDN4+ with
the exception of the ACD and EAC licenses.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Audio Conference Bridge
Licensing based on port requirements: QX20: 16 ports per license for a maximum of 16 conferencing ports. QX50: 16 ports per license for a maximum of 16 conferencing ports.
QX200: 16 or 32 ports per license for a maximum of 32 conferencing ports.
QX500: 16 or 32 ports per license for a maximum of 48 conferencing ports.
QX2000: 16 and 32 ports per license for a maximum of 288 conferencing ports.
Features Include: Automatic dial-out to participants Record a conference Password protect conferences Lecture mode (moderator-lead) Participant request to speak feature Mute participants Email notification and reminder of scheduled conferences Lock a conference (no more participants allowed) Conference Schedule Cluster geographically dispersed CS units for larger conferences
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Audio Conference Bridge
*Once the QXISDN4+ activation license key has been installed and activated on the QXISDN4 it will function
as an IP PBX. All the applicable QX50 feature licenses can be purchased and activated on the QXISDN4+ with
the exception of the ACD and EAC licenses.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Video Conference Bridge
Licensing based on port requirements: QX20: Two 4-video participant licenses can be purchased for a total of eight.
QX50: Two 4-video participant licenses can be purchased for a total of eight.
QX200: Four 4-video participants licenses can be purchased for a total of 16.
QX500: Four 4-video participants licenses can be purchased for a total of 24.
QX2000: Twenty-six 4-video participants licenses can be
purchased for a total of 104.
Features Include:
Determines speaker and automatically switches video
stream in two seconds to show that speaker
Manual video switching mode
Conference status, details and control options are available
(view/change conference properties, activate/deactivate conference,
start/stop/resume audio recording and view conference statistics) High-definition (HD) video clarity
Can use IP video phones or softphones
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Video Conference Bridge
*Once the QXISDN4+ activation license key has been installed and activated on the QXISDN4 it will function
as an IP PBX. All the applicable QX50 feature licenses can be purchased and activated on the QXISDN4+ with
the exception of the ACD and EAC licenses.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Epygi Hotel Console (EHC)
EHC – Windows application for small hotels.
Provides check in/out of extensions and control of room phone use.
Activation/deactivation and clearing of voice mail.
Call billing with calling plan rates. Post or prepaid minute use option.
Minibar inventory and room status can be entered by personnel using the phone
Wake up calls and do not disturb mode.
Login of hotel personnel.
Want to see a demo?
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Epygi Hotel Console (EHC)
*Once the QXISDN4+ activation license key has been installed and activated on the QXISDN4 it will function
as an IP PBX. All the applicable QX50 feature licenses can be purchased and activated on the QXISDN4+ with
the exception of the ACD and EAC licenses.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Redundancy Feature on QX IP PBXs
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Redundancy Feature on QX IP PBXs
*Once the QXISDN4+ activation license key has been installed and activated on the QXISDN4 it will function
as an IP PBX. All the applicable QX50 feature licenses can be purchased and activated on the QXISDN4+ with
the exception of the ACD and EAC licenses.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Redundancy - Requirements
Both QX devices are running firmware version 6.1.2 or higher. To achieve maximum compatibility
always use the latest available firmware.
QXs are connected to the network and all network settings are properly configured.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
WEB GUI Access and Status of the Backup Device
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
System Events
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Redundancy Settings
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Bulk Extension Configuration Tool
Free tool to configure a large number of extensions. Has 2 parts.
Extension Template – On the PBX to configure common parameters. Bulk Extension Import – to create and import individual extension list
MS Excel form Extension number, Name, Password, SIP values, Remote Extension,
SIP phone template Can add or modify Verifies values before import
QX Gateways
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
QX Gateways
Gateways convert analog and digital phone calls from the traditional telephone
network into IP data packets for transmission over the Internet and similar networks.
QX Gateways also feature:
Built-in router, Firewall, VPN
Auto-configuration with PBX
Auto Attendant
Master/Slave configuration
Power Redundancy
Low power consumption
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
QX Gateways
Ethernet RJ-45 - 2
IP to PSTN Calls (max) - 4
Ethernet RJ-45 - 2
IP to PSTN Calls (max) - 8
Ethernet RJ-45 - 2
IP to PSTN Calls (max) –
30(E1) / 24 T(1)
Ethernet RJ-45 - 2
IP to Analog Ext. - 24
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
QX PSTN Gateways Feature Licenses
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Adding Gateways
• One Master and one or more Slaves make a bigger gateway. Configure from
Master
• Or from QX PBX
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Grow when Necessary
Add more gateways as need arises.
Use one IP address. Master can proxy to slaves.
Good redundancy. Slave fails, no problem. Use power redundancy option.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Gateways with Survivability – Normal / Failed Operation
NORMAL FAILED
• The PBX or road a d i the Mai Offi e are do . • The QX HS takes the lead a d ha dles all alls i the Re ote Bra h Offi e. • Calls to PSTN go through the QX HS. • O alls et ee ra h offi e IP pho es, the SIP sig ali g goes through the QX HS and voice goes directly
et ee the pho es. • I o i g alls a e a s ered the QX HS embedded Auto Attendant, the dial e te sio . • Co pa PBX a failover calls to branch PSTN connection.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Rack Mounting Kit
• The smaller, more modular QX products integrate seamlessly with the Rack Mount
Kit, ultimately reducing clutter and maximizing space.
• With the exception of the 19-i h QX 000, Ep gi’s li e of QX produ ts si pl slide into the rack mount and are secured with a thumb screw. The kit, purchased
separately from the IP PBXs and Gateways, includes two DC power cables for power
redundancy and works with all Gateways except the QXFXS24.
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
New Devices
Open new opportunities for integrators. More revenue. One stop shop.
Video Phones - Grandstream
Door Openers – 2N Telecommunication Video Cameras – Grandstream, Milesight Paging Adapters – 2N Telecommunication Other Devices – Leviton, Live Sentinel
Use Cases of Epygi
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Usage Scenario - Small Office
ITSP Local
Mobile with Softphone
(Bria Video)
Door Opener
(x 200)
(x 201)
Video Phone (x 202)
Video Phone
(x 203)
Security Cam
(x 204) Home Phone
FXO Line
QX
WAN
LAN
Leviton Omnitouch
(x 205)
• FMFM
• Door Opener (many extn, VM, mobile after hours)
• Security Camera
• Touchscreen
• SIP/PSTN calls
Audio Phone
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Usage Scenario - Multi Location Office
Local Miami
Local Paris
(x 302)
(x 301)
(x 201)
QX 50
QX 200
Video Phone
Video Phone
Mobile with Softphone
Security Cam
(x 202)
Security Cam
Miami Paris
LAN
LAN Bogota
(x 402)
QX 50
FAX • Integrated FAX
• Unified Dial Plan
• Remote Video Call
• Remote PSTN Call
• Remote Call Relay
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Call Center
Local
Local
QX 50
QX 200
Agent A - Sales
Mobile with Softphone
Seattle
Portland
Agent C - Sales Agent B – Sales/Support
Agent D - Support
EAC SW
Epygi ACD Console
Audio Conference
Epygi ACD Console Epygi ACD Console
Music on Hold
• EAC/ACD SW
• Remote Agent
• Audio Conference
• EMS for Music on Hold
• Multiple Queues
• Agents on Multiple Queues
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Hotel
ITSP
Audio Phone
Video Phone
Security Cam
QX200/QX2000
WAN
LAN
QFXS24
• Analog phones in rooms with speed dial
• Epygi Hotel Console SW
• Call Billing, Room Status,
Activation/Deactivation, Minibar
• CHAR PMS SW
• QXE1T1 GW
• QXFXS24 GW
• Paging System
Analog Room
Phones
(x 303)
(x 301)
(x 300)
(x 302)
(x 304)
QXE1T1
Paging System
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Nursing Home & Assisted Living Scenario
ITSP
Audio Phone
Video Phone
Security Cam
FXS Line
QX200
WAN
LAN
LiveSentinel
QFXS24
LiveSentinel
Wireless Pendant
• Wireless Pendant
• Play Recorded Announcements
• Dial Mailbox for Activity Announcements
• 2 way call
• Identify Caller
• Use Security Cam to view patient
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Call Routing Flexibility
AA options include:
• Calling direct to an extension
• Calling direct to an outside number
• Pressing a digit to:
o Call an extension
o Hear an informational type message
o Leave a message
o Dial by name extension directory
Incoming call to Receptionist, he/she can:
• Transfer the caller to another extension
• Park the call for another extension to retrieve
• Page the intended party
• Send the caller direct to the voice mailbox of a particular
extension
No answer options, the caller can be connected to:
• A receptionist
• The Auto Attendant
• Directly to an outside number, such as a cell phone
• A general or departmental voice mailbox, with a unique
notification key on each phone to show Voicemail status
• To Voicemail, with Voicemail notification on the phone,
via email, text message or phone call
An Auto
Attendant Call to an
extension
Hear Informational
messages
Call to an
outside contact
Dial by
name
Leave a message
Incoming Call to
Auto Attendant (AA)
Incoming Call to
Receptionist
No Answer
Send the caller direct to
the voice mailbox
of a particular extension
Once the
receptionist
has answered
the call
Page the
intended party
Park the call for
another extension
to retrieve
Transfer the caller to
another extension
No Answer
Options
A receptionist
Directly to an
outside number,
Such as a cell phone
An Auto
Attendant
A general or departmental
(e.g. sales) voice mailbox
To voicemail, with VM notification on
the phone via an email, text message
or even a phone call
Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
Competitive Advantages
• All software and hardware designed in house.
• Free firmware and software upgrades for life.
• Open standards, compatible with brand name SIP telephones.
• Excellent technical support and training
• Mature quality products.
• Hassle-free and remote setup via GUI.
• Low power consumption. Redundancy.
• New SW features always.
• Integration with 3rd party SW and HW.
Contact Us
CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali,
Ghaziabad (U.P.) - 201010, India. Contact No. :+91 - 120 - 4830000
454, F.I.E, 2nd Floor, Patparganj Industrial Area,
New Delhi - 110092, India.
Email: info@cohtechnologies.com
Web: www.cohtechnologies.com
Corporate Office:
Registered Office
Bangalore: +91 9810036790, Pune: +91 7718880816, Mumbai: +91 7718880814, Indore: +91 9650871100,
Kolkata: +91 9831742584 , Hyderabad: +91 9810036790, Punjab: +91 9814081331, Delhi: +91 9810881220
delhi@cohtechnologies.com , mumbai@cohtechnologies.com , pune@cohtechnologies.com , indore@cohtechnologies.com,
bangalore@cohtechnologies.com, hyd@cohtechnologies.com, kolkata@cohtechnologies.com, punjab@cohtechnologies.com
Thank You
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