quirk healthcare: project implementation

Project  Implementa/on  Wednesday,  February  19,  2014  

Disclaimer:  Nothing  that  we  are  sharing  is  intended  as  legally  binding  or  prescrip7ve  advice.  This  presenta7on  is  a  synthesis  of  publically  available  informa7on  and  best  prac7ces.  

Op#mal  2014  HIT  Road  Map  

Project  Lifecycle  

Project  Lifecycle  

Incep#on  

Planning  

Execu#on  

Closure  

Project  Incep#on  

• WHY  you  are  doing  a  project  

OBJECTIVES  

• WHAT  your  project  will  produce  

DELIVERABLES  • HOW  you  will  do  your  project:  •  Tasks  &  Times  •  People  &  Resources  

PLAN  

•  Decision  making  framework  •  Clearly  ar#culated  master  plan  –  Structure  –  People  –  Communica#on  

•  Accountability  •  Separa#on  of  stakeholder  management  and  project  decision  making  ac#vi#es  

•  Separa#on  of  project  and  organiza#onal  governance  structures  

Project  Governance  

Governance  Structure  Elements  

Execu#ve  Sponsor  

Clinical  Stakeholders  

Front  Office  Stakeholders  

Back  Office  Stakeholders  

Project  Director  

Project  Implementa#on  Lifecycle  

Project  Planning  

Workflow  Analysis  

Tes#ng  

Training  

Go-­‐Live  

Op#miza#on  

•  Cri#cal  evalua#on  of  current  processes  •  Structured  methodology  – Who  does  what  when?  

•  Process  mapping  – Current  state  – Future  state  

•  Refined  during  implementa#on  

Workflow  Analysis  

•  Purpose  •  Plan  •  Methodology  

•  Test  cases  •  Issue  escala#on  •  Change  management  

Tes#ng  

•  Timing  and  schedule  •  Resources  •  Training  materials  

•  Methodology  

•  Reinforcement  

Training  

•  Mock  go-­‐live  •  Night  before  checklist  •  On-­‐site  support  •  Con#ngency  plan  for  failed  go-­‐live  •  Issues  log  •  Post  go-­‐live  op#miza#on  

Go-­‐Live  

Q&A  dan.holleran@quirkhealthcare.com  

tamina.vahidy@quirkhealthcare.com