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QLIKVIEW

Data Driving Enhanced Performance

Accountability

Jill Curry, Dietetics Services Manager

Yvonne Graham, Head of Information and RecordsNovember 2018

Business Intelligence in NHSCT

⚫ BI Development - January 2012

⚫ Drivers:

– Utilise our data better – drive improvements

– Data needs to be live/current

– Reports need to be meaningful

– Self-service culture

⚫ Tool of Choice

Aim: to provide better access to accurate up-to-date

information to support decision making

21Live Qlik Apps

180Active Users

500Sessions

Last Week

270mRows of Data

Last Week

Live/Operational Apps• Acute Patient Flow

• Theatres at a Glance

• ED Live

• Mental Health

Historical and Trending Apps• Acute Activity/SBA Monitoring

• Community Activity – AHP/Nursing

• Community Care – Social Work and Community Beds

• Children’s Social Care

• ED Quality Indicators

• Clinician Dashboard

The Value of

Business Intelligence

A Service Manager Perspective

Desire for Improvement

⚫ Quality data – accurate, timely and consistent (in-line with

regional guidance and HSCT approach)

⚫ Comprehensive but necessary coding – standardisation of

information captured on information system (LCID) –

professional and administrative activities

⚫ Influencing ‘self-reporting’ options and information within

Qlikview

Overview of Service Manager ResponsibilityNHSCT Nutrition and Dietetic Service

⚫ Across all care settings (based within 11 NHSCT sites)

⚫ Provision of care within paediatric and adult services

⚫ Includes ~ 20 specialisms (such as diabetes, eating disorders, health improvement,

learning disability, neonatal, oncology and renal)

Regional Prescribing Support Dietetic Service

⚫ Based throughout Northern Ireland (Armagh, Ballymena, Belfast, Londonderry and

Omagh)

⚫ Primary care facing service

⚫ Focuses on improving patient care and outcomes, whilst ensuring pharmaceutical clinical

effectiveness

Site Co-ordinator

⚫ Causeway Hospital

⚫ Out of Hours provision

Nutrition and Dietetic Performance

Management

Department of Health – Allied Health Profession (AHP)

PFA Elective Access Targets : Waiting Times (<13 weeks)

and DNA Rate (≤ 5%)

Service Budget / Level Agreements (SBAs / SLAs)

Capacity and Demand

Nutrition and Dietetic Service

Qlikview Dashboard

Figures for Demo Purposes Only

Self reporting tab

Figures for Demo Purposes Only

Regional Prescribing Support Dietetic Team

⚫ Quarterly Reports – HSCB / PHA:

o - Clinical Contacts

o - New : Review Ratio

o - Monitoring of information specific to each local commissioning

area (S Eastern, Southern, Belfast, Northern and Western)

Site Co-ordinator: ED Dashboard

Figures for Demo Purposes Only

Benefits of Qlikview & Business Intelligence

⚫ Overview of service business intelligence

⚫ Near “real time” information

⚫ Informs accountability reports and specific work (including 14/15 C&D

AHP exercise, quarterly performance reports, DoH AHP workforce

review statistics and future transformation investment template

proposal monitoring)

⚫ Influences commissioning (disease specific conditions)

⚫ Assists with service planning and development

Benefits of Qlikview & Business Intelligence

⚫ Improves credibility with internal/ external partners (provision of timely

and accurate information)

⚫ Helps inform “Freedom of Information” requests

⚫ Improves professional supervision through caseload management

⚫ Encourages adherence with regional clinical care pathways across

teams and by individuals (facilitating auditing against best practice/

guidelines)

⚫ Future developments within Qlikview – clinical outcome achievements

‘Most of what we call

management consists of making it

difficult for people to get their

work done’

Peter Drucker

Figures for Demo Purposes Only

Figures for Demo Purposes Only

Qlik Sense

Qlik’s next generation BI Tool

Data Association\Suggestion Engine

Modern Visualisations

Responsive User Interface

Optimised for Mobile devices

GeoAnalytics

Scalable Architecture

Questions