public relations activities...public relations activities - improving customer service-2009.11.30...

Public Relations Activities - Improving Customer Service-

2009.11.30 Naoko Okamoto

Public Relations and Service Section General Affairs Division

Bureau of Sewerage Tokyo Metropolitan Government 1

Earth-kun (The character of Bureau of Sewerage)

Hello!

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1.General Public Relations Activities

2. Individual Public Relations Activities

3. General Q & A

＜Contents＞

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(1) Campaign

1.General Public Relations Activities

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Oil Free Sewers! Campaign

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Oil Free Sewers! Campaign

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Oil Free Sewers! Campaign

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Oil Free Sewers! Campaign

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Oil Free Sewers! Campaign

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Oil Free Sewers! Campaign

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Strengthen countermeasures

against floods Campaign

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Strengthen countermeasures

against floods Campaign

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(2)Using the Mass Media

1.General Public Relations Activities

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Using the Mass Media

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Using the Mass Media

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(3)Education

1.General Public Relations Activities

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Catered lessons

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Catered lessons

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Summer Vacation Project Help

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(4)Website

1.General Public Relations Activities

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Website

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“Tokyo Amesh”

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(5)Facility Tours

1.General Public Relations Activities

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Facility Tours

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(6)Public Relations Activities

Of Events

1.General Public Relations Activities

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Public Relations Activities of Events

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Public Relations Activities of Events

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Public Relations Activities of Events

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(7)Publications

1.General Public Relations Activities

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Ｐｕｂｌｉｃａｔｉｏｎｓ“News ａｂｏｕｔ Tokyo’s Sewerage System”

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Ｐｕｂｌｉｃａｔｉｏｎｓ“Sewerage in Tokyo”

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Publications

“Diet Recipes”

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No Oil Down the Drain

= Less Oil Cooking

=Healthy ＝ =

With this concept in mind, the bureau has put

together “Diet Recipes” that seek to give info-

rmation to customers how to prepare comm-

on meals with less oil. The recipes can even

be prepared so they have fewer calories! Le-

ss oil and fewer calories make for a healthy

and “Sewer-Friendly” lifestyle option for meals.

Diet

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(8)Producing PR Movies

and lending

1.General Public Relations Activities

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(9)Place to learn about the

Sewerage

1.General Public Relations Activities

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“Rainbow sewerage pavilion”

(“Niji-no gesuido kan”)

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(1)Presentation Meetings

about Sewerage Works

2.Individual Public Relations Activities

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Presentation Meetings about

Sewerage Works

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Presentation Meetings about

Sewerage Works

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(2)PR Bulletin Boards

2.Individual Public Relations Activities

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PR Bulletin Boards

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PR Bulletin Boards

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(3)Events Sponsored by the

Sewerage Office and the

Water Reclamation Center

2.Individual Public Relations Activities

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Events Sponsored by

the Water Reclamation Center

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Events Sponsored by

the Water Reclamation Center

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Events Sponsored by

the Water Reclamation Center

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(1)Sewerage Monitoring

System

3.General Q & A

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Sewerage Monitoring System

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Sewerage Monitoring System

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(2)Questionnaires Distributed

at Events

3.General Q & A

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Questionnaires Distributed at Events

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(3)Committee to Promote

Customer Service

3.General Q & A

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(4)Introducing a Sewerage

Support System

3.General Q & A

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Sewerage Support System

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Thank you for listening.

2009.11.3060